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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I was able to get the dog ESA certified within 48 hours! Very easy and they have great communication through the process.
A Terrific experience from the start to finish! Thanks for the services provided!
Hello Christian,
We’re so glad to hear it was a terrific experience from beginning to end! Thank you for choosing Support Pets—we’re always here to help.
Just to know that my animals are protected and can always be with me is one of my proudest moments my daughter grew up around my babies she grew with them. They are my emotional animals for real without them im not sure how I can do it.
Hello Sara,
Thank you so much for sharing this—it’s clear how deeply connected you are to your animals, and we’re honored to have helped support that bond. ESAs can make a powerful difference, and we’re grateful to be a part of your journey in keeping them by your side.
Have a great Monday! 🐾🐶
It was so easy to painless best experience I have ever had ibam so glad they helped me out I got to fly with my animal
Hi Millie!
That’s amazing to hear — we’re so glad the process was smooth and that you got to fly with your animal! Thanks for trusting us, and big thanks to your friend for the referral too!
Hello Wanda!
We’re so glad we could be there when you needed support. Thanks for choosing us — and don’t hesitate to reach out if you ever need anything else!
There were no real issues all items were handled and documents were received in a timely manner.
Hi Randall!
We really appreciate your continued trust — it’s great to hear everything went smoothly once again. We’re always here for you and your support animals!
Very prompt and easy to access, easy to fill out form and documentation was sent by email
Hello Rosane!
Thanks so much for coming back — we’re happy to hear the process was easy and reliable for you again. It means a lot that you trust us!
During my renewal process, was a breeze. The questionaire was very quick and to the point. Love the easy convenient way of getting this done with no hassle.
Hi Shonda!
We’re so glad to hear your renewal went smoothly — and that your first experience brought you back! Thanks for trusting us again, and we’re always here if you need anything.
78 years old and live alone. Haven't been the same since my wonderful Golden Doodle passed last year. Needed companionship to keep my sanity. I now have two wonderful Bernesdoodles. I felt certain I would qualify for ESA but Support Pets made the process very easy. Thank You!
Hello Gregory!
Thank you so much for sharing — we’re truly glad you found two wonderful companions to bring comfort and joy back into your life. It means a lot to know we could help make the process easy for you. Wishing you and your Bernedoodles lots of love and peace ahead!
They helped me Certify my dog Luna when nobody else would! And so i appreciate it very much! No she can go to work with me and on trips and i don't have to leave her behind!
HI there Christina!
That’s amazing — we’re so happy Luna can be by your side wherever you go! It means a lot that we could help make that possible. Wishing you both many great adventures together!
My experience was great. It was simple and I received my documents in no time.
Hello Clayton!
That’s awesome to hear — we’re so glad the process was quick and easy for you! Let us know if you need anything else down the road.
I was hoping to have my evaluation with my provider but other than that i am satisfied. Waiting on my landlord verification letter but all is well
Hi ShRai!
Thanks for sharing your experience — we're glad to hear you're mostly satisfied so far! If you're still waiting on your landlord letter or a response, definitely reach out to [email protected] so the team can follow up and make sure you’re taken care of. We're here to help however we can!
Very easy process, took away all the worry of having to move with my pet.
Hello Aubrey!
So glad to hear that! We’re happy the process helped ease the stress of your move. Wishing you and your pet a smooth and happy transition!
My New Emotional Pup Is on a Journey to me. She shall be my Helper and Supporter. And her Name Shall be Journey
Hello Gail!
That’s such a beautiful name — and a perfect one for a companion who's about to be such an important part of your life. Wishing you and Journey all the love and support ahead!
I didnt get to select size of Vest for Journey
Good good good good good good good good good good good good good good good good good good
Hi there K M!
Love the enthusiasm — glad everything’s feeling good! Let us know if there’s anything you need.
Never got the 50% Savings or the $20 Amazon gift card as advertised!
Hello Joshua,
We're really sorry to hear that! That definitely shouldn’t happen.
Please reach out to our support team directly at [email protected] or use the live chat at www.supportpets.com, and they’ll be happy to look into this for you. Be sure to include any confirmation details you have so they can assist you as quickly as possible.
Thanks for bringing this to our attention—we want to make it right.
Have a great Saturday! 🐾🐶
Very easy and got the documents I needed! And very supportive!
Hello April,
We’re so happy to hear that, and we’re truly glad you gave us a chance! 😊
Making the process quick, supportive, and stress-free is exactly what we aim for. If you ever have more questions or need anything else, we’re always here to help.
Have a great Saturday! 🐾🐶
It was so easy to apply and now I can take my dog with me. With me having seizures my dog alerts to when I start having a seizure.
Hi Aleia,
Thank you so much for sharing that—what an incredible bond you have with your dog. We're so glad the process was easy for you, and it’s inspiring to hear how your dog supports you during seizures.
If you ever need additional resources or have questions about Psychiatric Service Dog (PSD) training, we’re here to help with that too.
This great organization has fulfilled my needs and my friendly pet needs with ease! I feel more secure with SUPPORT PETS, as a backing company to help me with my health issues as I am learning to live with my issues from day to day. Thank you 10 Star rating from me and my family
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tiffany,
We’re thrilled to hear the process was smooth and communication was clear from start to finish! Thanks for trusting us with your ESA needs—and a big thanks to your friend for the recommendation!