On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Fast and easy. The process was straight forward and i'm happy to have my esa.
I'm so thankful for support pets it's made my life so much easier especially when having to move into a new place and reasonable prices at that.
Hi Lynsey,
We're so happy to hear you had such a positive experience with us! Thank you for your kind words.
It was a easy process with a fast turnaround. I will recommend to family and friends.
Hi Jeremy,
We're happy you had such a great experience with us! Thank you for your kind feedback.
Over all wonderful experiences. Super easy and budget friendly
Hi Aubrey,
That's great! We appreciate you sharing such positive feedback with us. It's always wonderful to hear about good experiences.
Have a great Tuesday! 🐾🐶
I've had a breeze of an experience with Support Pets. They've made everything super easy to understand and nothing about their process is complicated. They are everything they say they are and I would recommend them to anyone needing help getting their pet protected and documented.
Hello Brittney,
We're so pleased to hear you found our process quick, easy, and user-friendly, and that you'd recommend us! Thank you for your confidence in our services and for choosing Support Pets.
Have a great Tuesday! 🐾🐶
It was great. I was able to answer a series of questions that broke down what was really necessary for me. I felt comfortable answering everything and the process was super quick.
Hello Alicia,
That's fantastic to hear! We're so glad you found our process clear, comfortable, and quick, and we truly appreciate the referral from your friend.
It is so easy to fill out. And you will have peace of mind. Than you can take your fur baby anywhere
Hello Jackie!
We’re really glad the process gave you peace of mind — that’s exactly what we hope for. Thanks for trusting us to help keep your fur baby by your side, especially during a move!
The site is easy to go through. The price for the ESA is not expensive like other sites it is very reasonable.
HI Tracy!
We’re so glad you had a great experience and found the process affordable — that means a lot to us. Thanks for coming to Support Pets, and we’re here anytime you or your cat need anything!
Hello Evan!
Thank you for sharing — we’re really glad the process was quick and easy for you. It’s clear how much your dog means to you, and we’re honored to have helped make that support official.
Support Pets was a very easy process and the follow up emails to them were handled very efficiently and timely.
Support Pets are Amazing! From signing up, payment and getting my letters it only took 24 hrs! I highly recommend this!
Hi Kelly!
So great to hear — we’re thrilled everything moved quickly and smoothly for you! Thanks so much for the recommendation and kind words.
Quick! Easy! I left and abusive relationship which my dogs and I were put through hell. There were days that I didn't know how I make it through themwithout my dogs
Hello Angela,
Thank you so much for sharing your story—it takes real strength to come out of something so difficult, and it’s incredibly moving to hear how much your dogs helped you through it.
That’s exactly what Emotional Support Animals (ESAs) are about—providing stability, comfort, and unconditional support when it’s needed most. We’re so glad you and your dogs are moving forward together.
Wishing you continued healing and peace.
I'd been looking to get my bulldog ESA certified for a while but kept pushing it back cause of the price and process. Then I found this website and was able to not only get my bulldog ESA certified, but I was also able to do it quickly and at a good price!
Hello RosaLee,
We’re so glad you found the process simple and affordable! Our goal is to make it easy for people to get the support they need, without unnecessary hassle or expense. Your bulldog sounds like a great companion, and we’re happy we could help make the ESA process smooth for both of you.
Hi Lainey,
Thanks for sharing your experience! We're glad you found the process quick and easy—that's exactly what we aim for. You're right that ESA letters are typically delivered within 24 to 48 hours after approval by a licensed professional. We appreciate you spreading the word!
Quick and easy! The process was painless and put us at ease for our pup.
Hello Ryan,
We’re so happy to hear the process was smooth and reassuring for you and your pup! It means a lot to know a friend’s recommendation helped you feel confident choosing Support Pets.
Have a great Saturday! 🐾🐶
Easy to apply a fast response to my question. Definitely will recommend a use again.
Hello Lorena,
Thanks so much for the kind words! We’re glad the process was fast and that our team could quickly correct the document for your pup. It’s great to hear we earned your trust—and we’re always here whenever you need us again.
This has been a great experience I recommend them highly, very nice and detailed
Hi Bryant,
We’re so glad to hear you had a great experience! Thank you for the kind words and recommendation—it means a lot. We’re here to make the process as smooth and supportive as possible, and we’re happy we could be the right fit for your needs.
Have a great Monday! 🐾🐶
I firs answered some questions about me, I then received an email shortly after stating I got approved! It took about a day and half to receive my ESA letter.
Hello Maegan,
Thank you for sharing your experience! We’re so glad the process felt easy and thorough for you, and that our customer service team was able to step in and help quickly. We know how important it is to have everything in place, and we're happy you received your ESA letter smoothly.
I was able to get the dog ESA certified within 48 hours! Very easy and they have great communication through the process.
Hello Tiffany,
We’re thrilled to hear the process was smooth and communication was clear from start to finish! Thanks for trusting us with your ESA needs—and a big thanks to your friend for the recommendation!
A Terrific experience from the start to finish! Thanks for the services provided!
Hello Christian,
We’re so glad to hear it was a terrific experience from beginning to end! Thank you for choosing Support Pets—we’re always here to help.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Trace,
We're so glad to hear that your experience with Support Pets was fast, easy, and straightforward, and that you're happy to have your ESA! We're also pleased that our customer support team was able to assist you with your login issue.