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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Support Pets is a wonderful organization for pet owners. My dog Floyd received his Support Animal certificate and has made my life and his better in so many ways.
Good, very fast I think it was expensive. They also added a dog I know longer have? I don't know how they got her information.
Hi Tanya!
Thanks for sharing your experience — we’re glad it was quick, but sorry to hear there was some confusion. Please reach out to our support team at [email protected] so they can look into the issue with your pet’s info and help make things right. We're here to help however we can!
The form was easy to fill out and the questions were straightforward, but when finishing up there are so many add ons that it got frustrating. Let me get done with all of the initial things and then email me to go through all the extras.
Hello Patricia!
Thanks so much for your feedback — we’re really glad you found the form and questions easy, and we totally understand how the add-ons at the end can feel a bit overwhelming. We’ll definitely pass that along to the team. We appreciate you choosing us and are here if you need anything!
I just renewed Bleu's paperwork was very quick had all my paperwork by the next day.
Hi Jackie!
That’s awesome to hear — so glad Bleu’s renewal went smoothly and quickly! We’re always here if you need anything down the road.
I got separated from my animals for a while do to having to find a place to live and it made my anxiety and stress levels go up way too high now that i have my animals certified i can bring them home with me!
Hello Shyanne,
We’re so happy to hear that! 💛
Being separated from your animals—especially during a stressful housing situation—can take a real toll on your well-being. We’re truly glad we could help make it possible for you to bring your babies back home, where they belong. That’s exactly why we do what we do.
Thank you for trusting us and for sharing your experience. Wishing you continued peace and comfort with your companions by your side!
It's really very simple. Be honest and describe exactly how supportive and comforting your pets presence is to your emotional wellbeing.
Great! Fast and secure. I loved how fast and efficient everything was handled. I received all the information i needed within 8 hrs of submitting my initial report
Hi Destiny,
Thank you so much for the kind words!
We’re thrilled to hear that everything was handled quickly and securely for you. Getting the support you need shouldn’t be a hassle—and we’re glad we could deliver exactly what you needed in just a few hours.
Wishing you and your companion all the best!
Not bad receive letter pretty quickly good resource to have let's see how landlords receive it
Hi Sam,
Thanks for sharing! We're glad to hear you received your letter quickly and found the process helpful.
Every landlord is different, but with a valid ESA letter issued by a licensed professional, you’re backed by federal protection under the Fair Housing Act.
Experience was amazing and easy. Thank you The process was quick and response was immediate.
Hello Eden!
Thank you so much for sharing — we’re really glad the process was smooth and helpful for you. It means a lot to be part of something that supports your family. We’re here anytime you need us!
Thank you for your help looking forward to using your services
Quick and easy, very good for my pups! I'm moving with very short notice, and it helps that the site was easy to navigate with positive results.
Hi Eden!
We’re so happy we could help during a stressful time — especially with a last-minute move! Wishing you and your pups a smooth transition and lots of comfort in your new place.
Great service, quick turn around time, would use again for any future needs!
Hello Trinity!
So glad to hear it was a smooth experience! We’re always here if you need anything in the future — thanks for trusting us!
My experience with Support Pets was amazing. The process was smooth and very simple. I definitely recommend them!
Hello Isabelle,
Thank you so much for the kind words! We're thrilled to hear your experience with Support Pets was smooth and helpful. It’s wonderful that your cat has been such a strong source of comfort—and we’re honored to have played a part in helping you stay together.
Wishing you both continued calm and companionship.
It was really easy and the wait was not long. It was self explanatory and there is an informative video after.
Hello Soohia,
Thank you for sharing your experience! We're so glad to hear the process was easy and clear for you—and that the video helped along the way. We're here to make support simple and accessible for those who need it.
Every thing was simple and easy. Video helps a lot. Could not afford the assortment of extras but the process was simple
Awesome experience I was quizzed and approved fairly as they take 24-48hrs to review your quiz. Process was smooth most of the work was in their hands! They even offer virtual doctors for guidance on your baby illness or any other questions! I even got a discount on the bundle package to make my fur baby an official ESA and have the look! They are efficient and fast.
Hi Temoy!
Love hearing this! We’re so glad the process was smooth and that you felt supported every step of the way. It’s great to know your fur baby is officially set up — and looking the part too! Thanks for the kind words and for trusting us.
Fast and easy process that a friend recommended so I could have my dog and cat at my apartment without the exorbitant pet fees and rent.
Hello Max!
So glad your friend pointed you our way! We’re happy to hear the process was smooth and helped you keep your dog and cat at home without all those extra fees. We’re always here if you need anything!
My experience is very nice, thanks for everything. My experience with this team has been superb; they're incredible people. I chose them because they're very professional.
Hi Robert!
Thank you so much for the kind words — we’re truly grateful to have been part of your experience. It means a lot to hear that our team made a positive impact. We’re always here if you need us!
Documents were great but had the name of handler incorrect...
Hello James!
Thanks for letting us know — we’re really sorry for the mix-up. The best next step is to follow up with our support team at [email protected] if you haven’t already. They’ll make sure any errors are corrected quickly so you can get what you need. We’re here to help!
Hello Robin,
We are so happy to hear that we've been a "life saver" for you and your two babies since 2022! We appreciate your kind words about our fast approval and delivery process. We're truly glad to have you as a long-time customer.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Richard!
Thank you so much for the kind words — it means the world to us! We're so happy to hear how much Floyd has helped improve your life, and we’re honored to be part of your journey together. We're always here if you need us!