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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Very helpful and fast responsive to processing the paper work. As well as very available.
Thank you so much! This was so easy and I'm so happy!
Hello Meredith!
We’re so happy to hear that! Thanks for sharing — we're here if you ever need anything else.
Hi Jasmin!
That’s great to hear! We’re so glad the process was quick and easy for you. Wishing you and your ESA all the best!
Hello Alex!
So glad we could help you get everything quickly for your move — best of luck in your new place! Let us know if you need anything else.
Support pets made it quick and easy to make my animal ESA. I feel relieved I'm able to take my animal anywhere
Hi Adriana!
We’re so glad the process was smooth for you and that you’re feeling more at ease with your ESA. That kind of peace of mind is exactly what we hope to provide. Let us know if you need anything along the way!
For the amount I was charged, I'm not to please! I was expecting some kind of i.d. so I could identify myself and my dog! What i downloaded was a letter, and I can't walk around with a piece of paper!
Hello Paul!
Thanks for sharing your feedback — we’re sorry to hear it didn’t meet your expectations. The letter is the key part of what’s needed for housing protections, but we totally get wanting something more portable. We do offer accessories like ID cards and vests on our site if that’s something you’d find helpful: www.supportpets.com. Let us know if there’s anything we can do to make things right.
Excellent service. Thank you support pets! My experience was great and very professional.
Hello Joselyn!
We really appreciate your recommendation — it means a lot! So glad your experience felt smooth and professional. We're here anytime you need us.
This site was very helpful and easy to understand when choosing what you need
Hello Tracy!
Great to hear it was helpful and easy to navigate! Thanks for sharing your experience — we're here if you ever need support down the line.
This whole process took less than ten minutes start to finish and I had my e-documentation within 24 hrs. Didn't have to empty my bank account either. Even the extra add-ons were priced very reasonably.
Hello Kevin!
So glad to hear the process was quick and affordable for you — and we appreciate you giving us a try after seeing us on Facebook! We're always here if you need anything else.
Got my letters in 48 hours. Was easy and fast. I had no issues with the process at all
Hello Margareth!
That’s awesome to hear — we’re so glad everything went smoothly for you! Thanks for sharing your experience.
It's been a wonderful experience. My dog has came a long way in training. I get to spend everyday with my best friend.
Hi Dustin!
That’s beautiful to hear — sounds like you and your dog make an amazing team. We’re so glad the experience has been a good one and that you get to enjoy every day together!
Everything went so smoothly. Very satisfied.
Can't wait to be able to take my baby with me instead of searching for a sitter.
Very happy with this service ;). I can bring my pet with me everywhere
Hello Atika!
That’s so great to hear — we’re really glad you’re happy with the service and that your pet can be by your side. Thanks for trusting us!
I haven't received anything in the mail yet but I did print out paperwork that was online.
It was good, and very easy but I have work now and not much to say thank you very much
Hello Zaccharius,
Hank you so much for your feedback—we’re really glad to hear the process was easy for you! Wishing you all the best with work and with your support animal.
You get so much information and help reasonably priced. I don't know what I would do if I couldn't have Gumby with me everywhere. I've used this company since 2023 when I first I got my dog. I have gained so much knowledge about how to train Gumby to be the best he can be! Words can't express my gratitude for Support Pets! 🐕🦺
I am unclear about what my order entails. I also thought my total would be around $100 but the charge on my card was closer to $160 which is why I don't know what I purchased.
Hello Lia,
Thanks for sharing your experience—we’re glad to hear our team was able to update the breed quickly and correctly!
If you’re unclear about what your order includes or have questions about charges, please don’t hesitate to reach out to our support team via live chat at www.supportpets.com or email us at [email protected]. We’ll be happy to walk you through everything and make sure you have all the information you need.
We appreciate you choosing us to help meet your needs.
I had a great experience with support pets. I will definitely be using them again.
Hello Amanda,
Thank you so much for the kind words! We're thrilled to hear you had a great experience and that you'd trust us again in the future. That means everything to us.
Love how I can support my dog as she supports me. It was a great and easy process that I recommend to everyone who needs it!
Hello Mia,
That’s so wonderful to hear—thank you! We love knowing you and your dog are supporting each other, and we’re proud to have made the process simple and positive for you.
Thank you for recommending us!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Amanda!
It’s amazing how much comfort our furry companions can bring — so glad you had a great experience. Thanks for trusting us to be part of that journey!