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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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This was the second renewing with support pet and it was still a super quick and easy process. Thank you!
This is the second time I have used Support Pets to certify my dog as a ESA and I have been very pleased both times! I received my ESA documents easily and in a timely manner-thank you, Support Pets!
Hi Taylor,
Thank you so much for your kind words and continued trust! We're so glad to hear that both of your experiences with Support Pets have been smooth and positive. Helping people receive their ESA documentation easily and on time is what we’re here for—and it means a lot to know we’ve met your expectations.
Please thank your sister-in-law for the referral too!
It was simple and easy. I appreciate how easy it was! Can't wait to have my dog with me more!
Hello Emily,
Thank you so much for your kind words and continued trust! We're so glad to hear that both of your experiences with Support Pets have been smooth and positive. Helping people receive their ESA documentation easily and on time is what we’re here for—and it means a lot to know we’ve met your expectations.
Please thank your sister-in-law for the referral too!
It was great. I would tell everyone about my experience and gladly show them how easy it is to register your dog or cat. It was a great experience and I would go through Support group again
Hi Harold,
Thank you so much! We're so happy to hear that you had a great experience and found the process easy and supportive. It means a lot to know you'd recommend us to others—that kind of trust is everything to us.
We’re always here if you or your pet ever need support again. 🐾
I'm overjoyed with the documentation and the red vest for my Charlie. After returning from Iraq my PTSD has gotten so server. My Charlie helps me feel calm. The process was easier than PatriotPaw and I have the dog I chose from his birth. I'm letting all my ex-servicemen and women know about this. I heard too many complaints about PatriotPaws to steer clear of them.
Hello there,
Thank you so much for sharing your story—and for your service. It means the world to us to know that Charlie is helping bring you peace and calm after everything you’ve been through.
We’re truly honored to be part of your journey and to know our process made things a little easier for you. Having the ability to go through the process with a dog you've bonded with from the beginning makes a huge difference, and we're so glad we could help make that possible.
Please don’t hesitate to reach out if you ever need support again—and thank you for spreading the word to others who could benefit.
My daughter had a good experience and recommended them to me when o needed to get my Bailey girl registered. My overall experience was good I would highly recommend them.
Hello Mia,
Thank you so much for your kind words—and for trusting us with your Bailey girl! We're happy to hear that your daughter had a great experience and that you did too. There's nothing better than helping families support one another through their emotional support animals.
We’re always here if you or Bailey need anything in the future. 🐾
The process was incredibly smooth and easy, I haven't had a chance to use this yet but plan to on my next trip with my cat and when I move into my new apartment
Hello Kat,
Thank you for sharing your experience! We’re so glad to hear the process was smooth and easy for you—and we hope your upcoming trip and move go just as smoothly with your cat by your side. 🐱💙
If you need anything along the way, we’re always here to help.
I wasn't sure what to expect as I have 2 dogs I needed certified. I got my older dog certified and then sent an email as instructed to add my younger dog. They responded in a very timely manner AND added my younger dog at no cost! I was so super happy and very pleased.
Hello Erin,
Thank you so much for your kind words! We’re happy to hear that both of your dogs were taken care of and that the process was smooth and supportive.
It means a lot to know you heard good things about us—we’re here to make sure people and their support animals are treated with care and respect every step of the way.
Wishing you and your pups all the best!
Very easy process. Received my docs in less than a day. Pleasantly surprised.
Hi Christine!
So glad to hear everything went smoothly and quickly for you! Thanks for giving us a try — we’re happy we could help make the process simple and stress-free.
This is my second ESA with Support Pets. This has been a fairly easy process and when I did have to reach out for assistance it was quick and efficient.
Hello Shannon!
Thank you for coming back to us — we're so glad to hear the process was smooth again and that the support team was helpful when you needed it. Wishing you and your ESA safe and happy travels ahead!
I had a great experience. But when you're signed up, yeah, and your dog is in the system, it should be an easier way. Somewhere that all I have to do is pay a fee and everything it's good to go whether it's a new number or whatnot. I get that things changed with health. But I found it a little bit more cumbersome to renew this time.Than before. Although I also found that your website is very difficult to navigate. If you're trying to get things like your dog's, I d card or other items, it's very difficult to navigate that website. Overall, though your service is very professional, it is excellent.And I will always use it, and I highly recommend it.
Hello Errol!
Thank you so much for being a loyal customer and for taking the time to share such thoughtful feedback. We truly appreciate your kind words about the overall service, and we’re sorry to hear that the renewal process and navigating the website felt more difficult this time around.
Your suggestions are really helpful — especially about making repeat renewals simpler and improving site navigation. We’re always looking for ways to improve the experience, and feedback like yours helps guide that.
While we don’t offer phone support at this time, we know how valuable that kind of connection can be. We're actively working on improving our customer support response times via email and chat so things feel more personal and timely.
Thanks again for your trust and recommendation — it means a lot to us. We're here whenever you need support!
Everything was quick and effective and was just an easy process
Hi Ariana!
So glad to hear it was a smooth experience for you! We really appreciate you giving us a try and are here if you ever need anything else.
We had one little glitch (name change) other than that it was an easy process and their support team was very quick with responses.
It was quick and easy and made my life a lot easier going through a rough time
Hi Ryan!
We’re really glad we could help make things a little easier during a tough time. It means a lot that you came to us through a friend’s recommendation — we’re always here if you need support.
It was a very seamless process. Emails kept me updated and it was a rather quick process. I wish that I could add a secondary handler to the ESA as sometimes I need my daughter to take Daisy for me.
Hello Daniela!
Thanks so much for the thoughtful feedback — we’re really glad the process was smooth and that Daisy is now officially part of your support system. We hear you on the secondary handler option, and we truly appreciate the suggestion. Let us know if there’s anything else we can do for you!
Great attention, I hope now my new leasing accept my dogs like emotional support because I can't live without them
Hi Alejandra!
We’re so glad to hear everything went well. Wishing you the best with your new lease — your dogs clearly mean the world to you, and we hope they can stay right by your side. Let us know if you need anything along the way.
Fast and easy! Great service. Overall good experience!. Very easy
Hello Breonna!
Thanks for sharing! We’re so glad the process was smooth and worked well for your apartment situation. Let us know if we can help with anything else!
Fast, efficient and friendly. TY soo much for everything!
It's been the best experience for me and Cesar I can have a piece of mind knowing I take him and live any where with him
Hi there Natasha!
That’s so wonderful to hear — we're really glad you and Cesar can stay together wherever life takes you. Thanks for letting us be part of that peace of mind!
I struggled for a long time to find a provider that would make my dog an emotional support dog. They wanted me to go through so many hoops. This process was so easy and I am so thankful for this company.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jaquavious,
Thank you so much! We’re so happy to hear that your second renewal was just as smooth and easy as the first. Making the process quick and stress-free is exactly what we aim for—so you can stay focused on the comfort and support your ESA brings to your life.
We’re always here for you whenever you need us. 🐾