On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Thank you so much. I now get to live with my best friend with no worry they are very fast here and thorough!
It's the best thing for my dog. I can be with him anywhere without fear of being rejected.
Hi Maria!
We’re so happy to hear that — your bond with your dog is what it’s all about. Thanks for trusting us to be part of that journey and for your kind words!
I am so happy I chose support pets! They made it so easy to register my cats.
Hello Jessica!
That’s amazing to hear — we’re so glad the process was smooth and that your cats are now officially your emotional support companions. Thanks for choosing us and for the kind words!
I was concerned at first but everything went well. It was a bit pricey, and not mentioned until it came out of my checking account.
I'm in an emotional phase in life. I was informed by some coworkers to seek obtaining an ESA CERTIFICATION. I google searched and found support pets. It was easy to navigate and easy to complete. Also, not as expensive as I thought.
Hello Loronzo,
Thank you for sharing your experience—we’re really glad you found us when you needed support. It means a lot that our process felt easy and accessible, especially during a time when things feel emotionally heavy. That’s exactly why we’re here: to help people connect with the comfort and stability of an Emotional Support Animal when it matters most.
And yes, ESA letters are valid legal documents issued by licensed professionals under the Fair Housing Act, so you’ve taken a legitimate and meaningful step forward.
Applying was quick and I received my documents right away! Thank you Pet Support!
Hello Megan,
We’re so glad to hear that the process was quick and smooth for you! That’s exactly what we aim for—making it as easy as possible for people to get the legitimate support they need, when they need it most.
Super smooth and not too hard of a process. The video explained everything and the documents are exactly what I needed
Hi Caleb,
Thanks for the kind words! We’re happy the process was fast and straightforward, and that you got exactly what you needed.
The doctor from the previous years has changed and I've emailed requesting a reasonable accommodations form from the new doctor that was provided before. I attached a copy of said form and It's been 48hrs and have heard nothing back apart from an auto response. Otherwise the service is good
Just renewed my pups ESA for another year. It was either $97 for ESA or pay $35 monthly pet rent. It was a no brainer and I get to take my pup almost everywhere now.
I don't know how to get my paperwork…I don't have a copier to print them out…better yet I don't know where they are…I'm not sure if this is right for me and my fur baby
Hello Jana,
Thanks for reaching out—we’re here to help. If you’ve already completed the process and haven’t received your paperwork yet, no worries—our support team can resend your documents or walk you through how to access them digitally. No printer or copier required.
Please contact us directly at [email protected] or use the chat feature at www.supportpets.com, and we’ll make sure you and your fur baby are fully supported.
Quick, fast and easy process, affordable and reliable! Thank you
HI Desirae!
We’re so glad everything worked out smoothly and on time for you! Thanks for trusting us — and we really appreciate you sharing your experience.
A few questions and a 24 to 48 hour period and boom, you got what you need and your pet is all set!
Hi Jasmine!
Love that! We’re so glad the process was quick and easy for you — thanks for choosing us and sharing your experience!
The ordering site was a bit confusing. I'm not sure if I spent more than I needed to...
Hi Robin!
Thanks for your feedback — we're glad you're looking forward to receiving your items! If you’re unsure about your order or think you may have added more than needed, feel free to reach out to [email protected] and our team can take a look. You can also browse available items anytime at www.supportpets.com/shop.
It has been a godsend all problems our olive is family to us I'm just thankful that an organization like this is here to help people like us thank you from the bottom of my heart and. Olive thanks you too
Quick, eady to follow instructions, fast results! Documents arrived in my inbox that night! Will reccomend to others!
Easy apply, affordable and exactly what I needed. I got my letter in 2 days.
Hello Jackie!
So glad to hear everything went smoothly and that you got exactly what you needed! Thanks for choosing us — we’re here if you ever need anything else.
Amazing company truly satisfied with their service thank you
Hi there Xavier!
Thank you so much for your kind words! We’re really glad you’re satisfied with the service — we're here anytime you need support.
Great Service and really professionals! Excellent Support Service
Hi Ignacio!
Thanks so much for the kind words! We're really glad you had a great experience. If you're looking to make additional purchases, you can check out all available items and accessories at https://www.supportpets.com/shop. Let us know if you need help with anything!
Support Pers have been phenomenal to my husband a d me. My husband passed in March and Dolly was his ESA. We love her so much. She gives us so much joy. It was devastating when he passed and she felt it. It's been very hard and stressful for me to lose my husband and watch Dolly grieve as well. I recently had her be one my ESA. She has been helping me so much get through days. I can't imagine my life without her. Thank you so much for all your help.
Hello Shirley!
Thank you so much for sharing this deeply personal and heartfelt message. We're truly sorry for your loss — it’s clear how much love you and your husband shared, and how special Dolly is to both of you. We’re honored to have been part of that journey and to continue supporting you as Dolly becomes your ESA. Your strength and bond with her are incredibly meaningful, and we’re here for you whenever you need us.
Process was, quick, easy, and convenient. No trouble. Would suggest to all.
Hello Nick!
So glad to hear it was a smooth experience for you! Thanks for the recommendation — we’re here anytime you need support.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Promis!
That’s wonderful to hear — we’re so glad you and your best friend can stay together without stress. Thanks for sharing your experience!