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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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They were helpful and very professional and quick to get my paperwork back to me
Hi Raymond!
We’re so glad we could help you keep your dog by your side — it means a lot to know she brings you comfort on tough days. Thanks for sharing this!
Hello Jace!
Thanks for flagging this — that sounds frustrating, and we want to get it sorted. Please reach back out to [email protected] with your order details if you haven’t already, and we’ll make sure someone follows up as soon as possible.
Got many documents and other offers quickly from the process and now I am able to have my ESA in my dorm
Hello Carly!
That’s awesome — glad the process was smooth and helped you get what you needed for your dorm. We’re always here if you need anything else!
Hi Marta!
Love hearing that it felt simple and helpful — that’s exactly what we aim for. Thanks for sharing your experience!
This came in fast it's detailed on why you need it. The customer service team is amazing the fastest I had anyone respond in email thank you again.
Hello Eric,
Thank you so much for your kind words! We’re glad the process was fast, clear, and that our team was able to support you quickly. We’re here to make things as smooth and helpful as possible.
I'm moving in a week and needed my grey Danes ESA renewed and got my documents the following day. Very pleased with the service
Hello Monica,
Thank you for being with us since 2019—we truly appreciate your trust! We're so glad we could help get your ESA renewal done quickly, especially with your move coming up. Wishing you and your Great Dane a smooth transition to your new home!
Support Pets is hands down outstanding! This is my first time owning a pet and my first time using Support Pets for all my questions and concerns! They were very helpful and they made the process so easy! Thank you Support Pets!
Hello Arestides,
Thank you so much for your kind words! We’re honored to be part of your very first experience as a pet owner, and we’re glad we could make the process easy and supportive for you. We’re always here when you need us!
You can find all our services and pricing here: https://www.supportpets.com/prices/
Have a great Thursday! 🐾🐶
I applied to renew the ESA paperwork for Tipsy. The process was very smooth and easy. Quite a bit of follow up to ensure everything was completed. Thank you so much‼
Hello Christina,
Thank you for sticking with us—we’re so glad to hear Tipsy’s renewal went smoothly! We’re always here to follow up and make sure everything gets completed just right. It means a lot to know you’ve trusted us from the start.
Hi Morgan,
We’re so glad to hear everything went smoothly for you and your pup—and that your family recommended us! It means a lot when great experiences get passed along. Thanks for trusting us with this important step.
Getting the ESA documentation was a simple and stress-free process. Highly recommend.
Hello Thurman,
Thank you! We’re so glad to hear the process was simple and stress-free—that’s exactly what we aim for. We appreciate the recommendation!
Easy and does what is says. Use of in-state doctor for letters was key to my approval.
Hello David,
Thank you for the great feedback! We’re glad the process was straightforward and that using a licensed in-state professional helped make everything go smoothly. That’s exactly what we’re here for.
Support pets was able to review my case and add my dogs in an expedient manner preventing any additional stress to be added to my everyday life. Thank you for your assistance! I can keep my pets with me to assist me.
Hello Linda!
Thank you so much for your kind words — we’re really glad we could make the process smooth and stress-free for you. It means a lot to know your pets can stay by your side where they belong. We're always here if you need anything!
Quick and easy to do and answered questions quick they were quick to email back and gave me what i asked for.
Hi there Lindsay!
So glad everything went smoothly and that you got the support you needed quickly! Thanks for sharing your experience — we're here if you ever need anything else.
Renewal was super easy and took almost no time at all - great experience
Hi Alicia!
That’s awesome to hear — we’re so glad your renewal was smooth and quick! Thanks for being with us again and sharing your experience.
Hello Todd!
That’s great to hear — we’re so glad the process was efficient for you! Thanks for choosing us and for sharing your experience.
Hi Mary!
Thanks for the feedback — we’re sorry to hear the process felt overwhelming. That’s definitely not what we aim for. If there’s anything we can do to make things clearer or help you through it, please don’t hesitate to reach out at [email protected] or chat with us at www.supportpets.com. We’re here to help make it easier.
G re ar easy and through. Second time using them and if they need more information, they contact you.
Hello Danielle!
So glad to hear everything went smoothly again — we really appreciate you coming back! Thanks for trusting us and sharing your experience.
Respetuoso, comprensible, humano también fue fácil, rápido y sin complicaciones,
Hola Olga!
¡Muchísimas gracias por compartir tu experiencia! Nos alegra saber que el proceso fue fácil y humano para ti. Estamos aquí para ayudarte siempre que lo necesites.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Teo!
Love hearing that things have been smooth for you two years in — and shoutout to your girlfriend for the great find!