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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Really good 👍🏽, super fast, I received a lot of emails about it, so really good service and communication
My experience was great. Turnaround time was very fast. Customer service was excellent.
Hello Susan,
We’re so glad you gave us a try and had a great experience! Fast turnaround and excellent support are exactly what we aim to deliver—thanks for trusting us.
Process was super fast and easy. Just a quick questionnaire and you're all set.
Hello Jonathan,
That’s exactly what we want—simple, smooth, and stress-free. Thanks for sharing your experience!
Definitely an easy and thorough process! Super helpful and there were constant updates along the way, really kept my mind at ease!
Hello Ashley,
We’re so glad the updates helped you feel confident throughout the process—and huge thanks to your family member for the referral!
I really love my kitties. They are literally my babies! I was so worried that my landlord was going to make me pay $150 for each of my babies every month. They keep me grounded. I do have a few mental illnesses from trauma. And this site made me feel so confident to have my babies with me everywhere I go! I am so happy I found Support Pets! THANK YOU GUYS SO MUCH for making sure my babies can stay with me! 🖤🖤🖤🖤🖤🖤
Hi Kitty,
This means everything—your love for your kitties shines through, and we’re honored to have helped you protect that bond. Knowing they help keep you grounded makes the work we do feel even more meaningful. Thank you for sharing your story so openly!
I am very please with the result thank you very much for your help
Hello Claudie,
We’re so glad you’re happy with the result—thanks for trusting us to help!
Easy to navigate the website. Takes a few minutes to answer some questions and immediately find out if you qualify. I once you qualify and pay you'll get all the necessary documents in a timely manner.
Hello Adrianna,
Thanks for highlighting how simple and fast the process is! We’re glad everything came through smoothly for you.
I got an ESA cat and needed documentation for my apartment complex. The process was fast and easy from the moment of contact thru the final paperwork. Very happy.
Hello Debbie!
We’re so glad to hear the process went smoothly for you! It’s great that we could help with your ESA cat and the apartment paperwork. Thanks for trusting us based on those reviews — we’re always here if you need anything else!
Hi Tonya!
Thank you so much for the kind words! We’re so happy to hear everything was quick and easy for you. Your recommendation means a lot to us!
Easy and fast process for who really needs to have their pet certified.
Helo Lissette!
We’re so glad to hear the process was quick and easy for you! It’s our goal to make sure those who need it get the help they deserve. Thanks for sharing your experience!
This is the second year using this website and i love how easy it is to sign up and renew. Thank you 💕
Had questions and it took 4 emails for the answer and assistance to come.
Hello Carolyn!
We’re really sorry to hear about the delays in getting back to you. That’s not the experience we want for our customers. We appreciate your patience, and we’re here to help however we can moving forward. Let us know if you need anything else!
Easy to use. Prompt document approval and issuance. Looking forward to having my pal with me.
Hi Donna!
We’re so glad to hear it was easy for you! It’s great that your pal will be by your side. Thanks for choosing us — we’re here if you need anything else!
N/a I do not want to answer this question. I apologize for not filling this portion out.
Hello Michelle!
No worries at all — we totally understand. We’re just glad you found us and that we could help with what you needed! Let us know if you ever have any other questions.
If I knew registering my dog would be this easy, I would have done it years ago! This was a life saver for me! My dog is my emotional support animals and I never knew how to get it offical! This made it so easy and convienent!
I was really needed this documents, because I can't go out without my mini pet 🥹
Hello Lorena,
We’re so glad we could help you! 🐾 If your mini pet brings you comfort and support, having the proper documentation can truly make a difference—especially when it comes to housing protections.
From start to finish the process was efficient and easy. Was moving and didn't have time to meet with a doctor before I moved and was able to get the necessary documents just in time
Hello Shawn,
We’re so glad to hear the process was smooth and worked out for your move! That’s exactly what we aim for—making sure you can get the support you need without the stress or delays.
The help received was kind, helpful and respectful. I truly appreciate all the help received for me. I know that I feel much better with my pup around and I feel like she knows when I need that comfort
Hello Carmine,
Thank you so much for your kind words. We're truly glad to hear that you felt supported and respected throughout the process. Your bond with your pup is something special—and we’re honored to help make that connection recognized and protected.
Only took one day for the approval and now I can move into me new apartment and I have my best friend as an official ESA and I am exited!
Hello Christopher,
That’s amazing to hear—congrats on your new apartment! 🏡 We’re so glad the process was quick and helpful, and even happier that your best friend is now officially recognized as your ESA. Wishing you both comfort and happiness in your new home!
It was the easiest process ever very easy to understand simple and fast very thorough and well laid out you would have a question then it would be answered in next sentence or two. I was very skeptical however, I thought I would give it one last shot and I am very glad I did. I have already recommended it to several and I will continue.
Hello Doddie,
We’re so glad you gave us that “one last shot”—and even happier to hear the process exceeded your expectations! Your experience is exactly what we work hard to deliver: simple, clear, and reliable support when it matters most. Thank you for recommending us—it truly means a lot!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Victor,
Awesome to hear! We work hard to keep communication clear and timely, so it’s great to know you felt supported throughout the process.