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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Perfect! Guideline easy to follow. Glad I made the decision to continue with Support Pet!
Overall, good experience. It didn't take long to get approved and got the documents within the timely manner that they said
I've been wanting to get my dog registered as an ESA but didn't know how. You made the process so easy. Thank you
Hi Chris,
That’s such a thoughtful reason—Lucy is lucky to be so loved and supported. We hope she travels happily for many more years too, whether she’s with you or keeping your wife company while you're away.
Thanks for choosing us!
I am just not happy with the amount that we pay to get my Furbaby registered as an ESA that we have to purchase a vest and a collar separately..
Hello Maria,
We totally get where you’re coming from. While the ESA letter itself is what provides legal housing protection, add-ons like vests and collars are optional—not required. They're available for those who want extra materials, but not necessary for your rights to be valid.
We appreciate your feedback and are always working to improve how we offer those options during checkout.
Easy to register on line especially with not tech savvy and Professional thank you
Hi Lisa,
Thank you so much! We’re really glad the process was simple and accessible—even without being tech-savvy. It means a lot that you chose us after doing your research, and we’re grateful for your trust.
Hi Leslie,
We're so glad you had a quick and easy experience—that's exactly what we aim for! And we're happy you found us to be a more affordable option too. Thanks for choosing us!
Everything was pretty simple to follow. Though I wish the text was larger.
Hello Malikai,
Thanks for the feedback—we’re glad the process was simple overall! We’ll definitely pass along the note about text size to our team. Accessibility matters, and we appreciate you pointing that out.
Support Pets has been the best. I am in the application process of leasing an apartment and have been asked to do a screening of my pet which includes hefty fees and monthly rent. I am now heading into this situation with ease as I am have documentation from a doctor that has approved my pet as necessary for my emotional support. A doctor in the area which is quite awesome as well. I look forward to using this service again in the future. Thank you
Hi Whitley,
We’re so happy to hear that you’re heading into your housing process with peace of mind—that’s exactly why we do what we do. It’s great that your documentation made a real difference, and we’re honored to have supported you along the way.
Support pets is an easy and affordable way for me to avoid costly pet deposits, and I can take my fur baby with me wherever I go!
Hello Jennifer,
We love hearing that the process has been easy and affordable for you—and that you're able to keep your fur baby by your side without the stress of added fees. Thanks for renewing with us and trusting us again!
Fast and professional! I really appreciate your help with everything
Hi Shabreka!
Thank you so much for your kind words! We’re thrilled to hear that you had a fast and professional experience. We’re also grateful to the person who recommended us, and we’re happy we could assist you.
If you ever need anything else, don’t hesitate to reach out!
Fast and reliable, got it in a very affordable price as well!
Hello Yasmin!
We’re so glad to hear that you had a fast and reliable experience, and that the price worked well for you! Thank you for your feedback, and we’re always here if you need anything further.
Using Support Pets was a breeze and we had no issues getting our letters! Just waiting on landlord approval!
Hi Cayl!
We’re so glad to hear that the process was smooth and easy for you! It’s great to know you had no issues with getting your letters. We hope your landlord approval goes through quickly! If you need any further assistance, we’re here to help.
Everything was easy and straight forward. Would definitely recommend!
Hi Alexandra!
We’re so glad to hear that everything was easy and straightforward for you! Thank you for your kind words and for recommending us. We’re always here to help with anything you need moving forward!
Easy to navigate. Quick turn around response. Loved it. From start to finish i had no issues. The questions were relevant to everyday issues. The was not hesitation for this organization to support me and my dog.
Hello Ashley!
We’re so happy to hear that your experience was smooth and that you felt supported throughout the process! It’s great to know that the questions were relevant and that you had a seamless experience from start to finish. We’re grateful to your sister for recommending us, and we’re here for you and your dog whenever you need.
Thank you for sharing your positive feedback, and we wish you and your furry friend all the best!
Easy and reliable fast and easy to go to ur store,...
Hi Christopher!
We're so glad to hear that your experience was easy and reliable! We strive to make the process as smooth as possible, and we're happy to know it worked well for you.
Thank you for your feedback, and we’re here if you need any further assistance!
So far has been good. I am still going through the process with my landlord
Hello Roy!
We’re so glad to hear that your experience has been positive so far, and we appreciate you choosing us! Navigating the process with your landlord can take time, but we're here to help however we can. If you need any assistance or have questions along the way, don’t hesitate to reach out.
Felix and I have been together for 10 years and just gets me. He knows if Ive had a rough day at work and hes at the door waiting. When Im sick he doesn't leave my side. I had to move and in looking for a place EVERY one of them said NO PETS. Well guess what, thanks to your service I was able to get it done fast and not wait for weeks to get an appointment through my insurance. My goal was met and I thank you for it and have told others at work about you and they too are looking into it
Hello Matt,
This absolutely made our day—thank you so much!
Felix sounds like an incredible companion, and we're honored to have helped you both stay together through your move. Cats have a way of knowing exactly what we need—especially when the world gets heavy.
We're also really glad the process was quick and smooth for you. Your kind words (and referrals!) mean the world to us.
Give Felix a scratch behind the ears from the Support Pets team! 🐾🐱
Quick and easy and a little more expensive than I thought it was going to be overall
Hello David,
We really appreciate your feedback! 💙
We're glad the process was quick and easy for you—that's exactly what we aim for. While we understand the price may feel a bit higher than expected, it covers a licensed professional evaluation and legal documentation that’s valid for housing protection under federal law.
Thanks again for choosing us!
I've been wanting to make my 2 furry Babies ESA's, I thought it was going to be a long drawn out process, but with My Support Pets, I was pleasantly surprised... I answered a few questions, was approved same day, then it only took 2 days for a Dr to Approve and send me my ESA Documents for both of my furry babies... This was so fast and easy, and I never had to leave home once to do this.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Annette,
That’s so great to hear—thank you for the kind words! We’re thrilled the process felt easy and clear, and we’re grateful you chose to continue with Support Pets.