On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Good 😊 I have a little problem but they resolved really fast
They always respond, thank youg. Tbut hey ere able to help me throughout the entire process so that i could be with my pet in a friendly manner.
Very easy to understand and work with. Did not take long to get results back.
Has been so helpful for me with landlords and support with my dog Lola. Ana Smith
Hello Ana!
We’re so glad to hear that the support has been helpful for you and Lola! It’s great to know that the process was easy and quick for you. Thank you for sharing your positive experience with us, Ana!
If you ever need further assistance, we're here to help.
Very easy and great results overall would choose again easily
Hello Alejandro,
Thanks so much for sharing your experience! We’re glad it was smooth and positive for you—and we’d be happy to help again anytime.
……….,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
Hello Lineth,
Thank you for the 5 stars review.
If you need anything we're a click away.
The experience was great and fast but would have been excellent if the had a price sit for those on ssi or disability
Hi there Esperanza!
Thank you for your feedback, and we’re so glad to hear that your experience was fast and easy! We understand that affordability is important, especially for those on SSI or disability. While we currently offer standard pricing, we appreciate your suggestion and will certainly take it into consideration as we continue to improve our services.
If you ever need any further assistance, we’re here to help!
Super easy and fast experience. Received several follow up emails so I felt confident the whole way through the process. Thank you!
Hello Alexandra!
We’re so glad to hear that your experience was easy and fast! It’s great to know that the follow-up emails helped keep you confident throughout the process. Thank you for trusting us, and we're happy to have received the referral from your friend!
If you ever need anything else, we’re here to help.
Very good it was taken care of very professional and able to resolve the situation
The experience has been awesome. It was really simple to use and it was fast respond.
Hello Catherine!
We’re so glad to hear that your experience was awesome and that everything was simple and fast! It’s great to know that a family member recommended us, and we’re happy we could assist you as well.
If you need anything in the future, we’re here to help!
It was fast efficient process ordered it and received on the same day thank you
Hi Tatiana!
We're thrilled to hear that the process was fast and efficient for you! Thank you for your feedback, and we're glad we could assist you so quickly.
If you ever need anything else, don’t hesitate to reach out!
This was very fast and easy. Now my best friend can go everywhere with me.
Hello Matthew!
We’re so happy to hear that the process was fast and easy for you! It’s wonderful that your best friend can now be there with you wherever you go.
If you need any further assistance, we’re always here to help.
I'm going through a bad time, thanks!
My dog calms me down
Hi Berenice!
We're so glad to hear that your dog is there to offer you comfort during a tough time. Animals can provide such incredible support, and it’s wonderful that you have that bond with your dog.
Thank you for choosing us, and we’re here for you if you ever need anything. Wishing you and your dog the best during this time.
Todo mas o menos por telefono, la atencion muuuy bad todos atienden mal siempre estan ENOJADOS
Hola Jose!
Lamentamos mucho escuchar que tu experiencia no ha sido la mejor. Nos disculpamos si la atención que recibiste no cumplió con tus expectativas. Queremos ofrecer un servicio amigable y profesional en todo momento, por lo que agradecemos tu comentario y tomaremos en cuenta tus sugerencias para mejorar.
Si necesitas ayuda con algo o tienes alguna pregunta, no dudes en ponerte en contacto con nosotros. Estamos aquí para ayudarte.
My prior dog of 14 years passed away Dec. 4.2024. When i came home from work, he was there to welcome me home, on the flip side, i didn't stay gone to long so i could chill with him. I had somebody depending on me. It's hard to type but I deal with suicidal thoughts. My dog kept me here for him. Jasper came to me Feb. 8,2025, I barely got through the 2 months alone. Just knowing i have my best friend waiting for me... makes the All the difference in my world.
Hello Sheri!
We're so deeply sorry for your loss and truly moved by your story. It's clear that your bond with Jasper is incredibly special, and we're glad he's been there for you through such a difficult time. Emotional support animals can have such a profound impact, offering not just companionship but also helping us through the hardest moments.
Jasper is lucky to have you, and it’s inspiring to see how much he means to you. Please know that you're not alone, and if you ever need support, we’re here for you.
Wishing you both all the best as you continue to navigate this journey together.
I didn't know how much it cost when I ordered it. When I found out, I tried to cancel it.
Hi Tess,
We appreciate you sharing your experience. While we're sorry for any confusion about the cost, we're really glad to hear you received the document and found it helpful for your move.
If you ever need help using your ESA letter for housing or have any follow-up questions, we’re here for you.
I was very satisfied with their services. The team was professional, responsive, and attentive to my needs throughout the entire process. Everything was handled efficiently and with great care, and I truly appreciated their commitment to delivering quality results. I would not hesitate to work with them again or recommend their services to others.
Hello Yeni,
Thank you so much for the thoughtful feedback! We're thrilled to hear that our team made the experience smooth and supportive from start to finish. It means a lot to know you’d recommend us—and a big thank you to your family friend for sending you our way!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Alma!
Our pleasure! We're so happy to hear that you're satisfied with the service. If you ever need anything in the future, we’re always here to help.