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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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No issues that I had with the process. This is probably the hardest to do because it was easy process
Hi Lorettekindly!
We’re so glad to hear you love your dogs and had no issues with the process! It’s great to know that everything went smoothly for you—it’s our goal to make the process as easy and stress-free as possible.
If you ever need anything else, feel free to reach out!
I have received a very good service, when I have questions, they always send responses in a very good time and solve my questions.
Besides, they are a team who have helped me a lot to have a better life.
I feel the support from them. They understand my emotional necessities.
Hi there Jacinta!
Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with our team. It’s truly heartwarming to know that we’ve been able to support you in such an important way.
We’re so glad you chose us after reading the great reviews from other pet owners, and we’re always here to help whenever you need us.
Good! Five Star! Fantastic! Keep up the good work!
Hello Mengxuan!
Thank you so much for the fantastic feedback! We’re so happy to hear that you had a great experience. Your support means a lot to us, and we’ll definitely continue working hard to provide the best service possible.
If you need anything in the future, don’t hesitate to reach out!
Overall, my experience has been great. I am a new customer. I can give an update once I receive my ESA supplies that was ordered.
Hi Ida!
Thank you so much for your kind words! We're thrilled to hear that your experience has been great so far. We hope everything with your ESA supplies arrives promptly and meets your expectations.
We're so glad you found us through social media, and we truly appreciate you choosing our service. If you need any further assistance, we’re here to help!
My name was registered by accident by myself and received new paperwork with my name Bonita instead of my dogs name.
Hello Bonita,
ESA letters are legally issued under the person’s name, not the animal’s. However, if you included your dog’s name during the application, it should also appear on the documentation alongside your own.
If something looks off or you need help correcting it, please reach out to our support team:
📧 [email protected]
💬 Live chat at www.supportpets.com
So easy to obtain- just waiting for my service kit. I appreciate the support and fast dedication
Hello Mark!
We’re so glad to hear that the process was easy and quick for you! Thank you for recommending us to your family and friends – we truly appreciate it.
If you ever need assistance in the future, we’re here to help!
It's wonderful how they help you with training, letters, leash and vest
Hi Lori!
We’re so happy to hear that you’re excited about the support we provide! Peanut is lucky to have such a caring family, and we're glad we could help make things easier for you both. It’s wonderful that this will allow you to have her with you more often.
If you ever need anything else, don’t hesitate to reach out. We're here to help!
I like how you guys was prompt with your response and did everything I needed done now I can take my baby with me anywhere without any problems.
Fast and easy, got what I needed and easy too use process, quick response on document sea accurate
Hello Stephen!
Thank you so much for your kind words! We're thrilled to hear that the process was fast and easy, and that you received the documents you needed quickly. We truly appreciate you choosing us again!
If you ever need anything in the future, we’re here to help.
My experience with the personal is very happy 😁and confident
Hi Sarita!
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience and feel confident with our service. We truly appreciate you choosing us, and we’re here to help whenever you need.
Good 😊 I have a little problem but they resolved really fast
They always respond, thank youg. Tbut hey ere able to help me throughout the entire process so that i could be with my pet in a friendly manner.
Hello Alma!
Our pleasure! We're so happy to hear that you're satisfied with the service. If you ever need anything in the future, we’re always here to help.
Very easy to understand and work with. Did not take long to get results back.
Has been so helpful for me with landlords and support with my dog Lola. Ana Smith
Hello Ana!
We’re so glad to hear that the support has been helpful for you and Lola! It’s great to know that the process was easy and quick for you. Thank you for sharing your positive experience with us, Ana!
If you ever need further assistance, we're here to help.
Very easy and great results overall would choose again easily
Hello Alejandro,
Thanks so much for sharing your experience! We’re glad it was smooth and positive for you—and we’d be happy to help again anytime.
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Hello Lineth,
Thank you for the 5 stars review.
If you need anything we're a click away.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Morgan,
We’re so glad the process was smooth for you—and happy to hear you’re enjoying the extra benefits and accessories too! Thanks for joining us and for the kind words.