On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Quick and easy service. The website was user friendly. I am thankful to have found it.
I really was happy how easy the process was.Only didn't like the surprise of the cost wasn't very clear up front
Hi Brenda,
We’re glad the process was easy for you and that you found it valuable. We appreciate your feedback about pricing clarity—if you have any questions or need help reviewing your order, feel free to reach out to our team.
You can contact us via live chat at www.supportpets.com or email [email protected]. We’re here to help!
Online all the way easy to do. Fast turn around time. Everything explains up front
Hi there Michelle!
We’re so glad to hear that the process was fast and easy for you! We strive to make everything clear and straightforward, so it's great to know it worked well for you.
If you ever need any further assistance, don’t hesitate to reach out. We’re here to help!
So grateful to have come upon this site. I would recommend it to anyone who has emotional issues and requires support from their animal. My dog has been my life by continuing to support me at the most important times. Thank God!
Hi Carol!
Thank you so much for your kind words! We're so happy to hear that your experience has been quick and easy, and that your dog has been such an important source of support for you. We’re grateful you found us and that we could help provide the support you needed.
If you ever need anything else, we're here for you!
Hi Kalee,
We’re so glad your sweet dog is now officially by your side! That kind of support can make such a big difference, especially with what you’re managing.
Thanks for choosing us—we’re honored to be part of your journey.
Easy to appy and fast response. I received my email in one day to add to my wallet.
I needed to certify my cats and it was an easy process! I enjoyed the quick service, detailed information regarding the process, and easy user interface.
Hello Ariel,
Thank you so much for the kind words! We're thrilled to hear the process was smooth and that our team was able to help you quickly—especially when adding your second cat.
We’re honored to be recommended by your therapist and to be part of your support system. Wishing you and your kitties all the comfort and calm they bring.
I have got my stuff just haven't found a place to print them out
Hi Jonathan,
Glad to hear you’ve received everything! If you don’t have a printer handy, a local library, office supply store, or shipping center should be able to help you print your documents.
Thanks for choosing Support Pets! 🐾
I had to get my pets as Esa or else I was gonna have to give them away and these guys really helped me with everything
Hi Anthony,
We’re so glad we could help you keep your pets—no one should have to give up their companions when real support is available.
Thanks for trusting us, and please thank your family for the recommendation too!
Simple.easy.worthwhile.recommended.
Waiting on my vest. Can't wait to take my Lil pup along with me everywhere
Hi Nikki,
We’re so happy to hear you had a great experience! Your vest should be on the way soon.
Enjoy every moment with your pup! 🐶💛
Right at checkout, I was charged $35 unnecessary truly, And needed to request a refund which I need to wait 10 days. Dog wants to include the doctors email or address for legitimacy or verification. I'm having trouble getting it approved.
Hi Alondra,
Thanks for your feedback—we’re glad you received quick support, but we hear your concerns. If you’re still having trouble with approval or need anything adjusted, our team is here to help.
Please reach out via live chat at www.supportpets.com or email [email protected] so we can make sure everything gets resolved properly.
We appreciate you giving us a try and hope to get things sorted quickly for you.
I asked that customer service give me a call to receive a partial refund…. And they called and and issued a refund.
Was very impressed and happy
Hi Robin,
We’re so glad to hear you had a great experience and that our team was able to help resolve things quickly! Thanks for sharing your positive feedback—and for trusting us through a recommendation.
I've been a esa parent since 2023 and the experience has been very easy.
Hi Divine,
We love hearing that your ESA journey has been smooth—it’s great to know the process has worked well for you. Thanks for sharing your experience!
Very efficient and prompt service!
I have two little service dogs and they made it simple.
Hi Jamie,
We’re so glad to hear the process was simple and efficient for you! Thanks for trusting us to support your two little companions—they sound wonderful.
I have been receiving emails to renew for $99, but once you agree there's a box that is confusing to check or unchecked, and this deceptive practice cost me and additional $35, my total was $134, when it should have been $99 and there's nothing else you receive for the additional fee
Hi Shannon,
Thank you for your feedback. We’re sorry to hear about the confusion and issues with your order—that’s not the experience we aim to provide.
Please reach out to our support team via live chat at www.supportpets.com or email [email protected] so we can review the charge and correct your dog’s name right away.
We appreciate you bringing this to our attention and hope to make it right.
The process was quick and simple. The amount of benefits and accessories are a plus too
Hi Morgan,
We’re so glad the process was smooth for you—and happy to hear you’re enjoying the extra benefits and accessories too! Thanks for joining us and for the kind words.
No issues that I had with the process. This is probably the hardest to do because it was easy process
Hi Lorettekindly!
We’re so glad to hear you love your dogs and had no issues with the process! It’s great to know that everything went smoothly for you—it’s our goal to make the process as easy and stress-free as possible.
If you ever need anything else, feel free to reach out!
I have received a very good service, when I have questions, they always send responses in a very good time and solve my questions.
Besides, they are a team who have helped me a lot to have a better life.
I feel the support from them. They understand my emotional necessities.
Hi there Jacinta!
Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with our team. It’s truly heartwarming to know that we’ve been able to support you in such an important way.
We’re so glad you chose us after reading the great reviews from other pet owners, and we’re always here to help whenever you need us.
Good! Five Star! Fantastic! Keep up the good work!
Hello Mengxuan!
Thank you so much for the fantastic feedback! We’re so happy to hear that you had a great experience. Your support means a lot to us, and we’ll definitely continue working hard to provide the best service possible.
If you need anything in the future, don’t hesitate to reach out!
Overall, my experience has been great. I am a new customer. I can give an update once I receive my ESA supplies that was ordered.
Hi Ida!
Thank you so much for your kind words! We're thrilled to hear that your experience has been great so far. We hope everything with your ESA supplies arrives promptly and meets your expectations.
We're so glad you found us through social media, and we truly appreciate you choosing our service. If you need any further assistance, we’re here to help!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Pets Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ashley,
We’re so glad you had a smooth experience and found the site easy to use. Thanks for choosing us—we’re happy to have helped!