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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Excellent did it on my own time. Takes just a few easy steps. Got my documents in n the same day.
The process was easy enough, but every time I try to log in, I get a password incorrect error and have to reset it.
Hi there Nonya!
Thank you for your feedback! We're glad to hear the process was easy for you. We’re sorry to hear you’re experiencing issues with logging in. Please try reaching out to our customer support team at [email protected], or use the live chat on our website for assistance with resetting your account.
We’re here to help get this sorted for you!
It was great even though when you click on deluxe package when you first purchase it doesn't do it and you have to purchase it later.
Hello Cheyenne!
Thank you for your feedback! We’re glad to hear that the process worked well for you in getting your dog approved quickly. We apologize for the issue with selecting the deluxe package, and we appreciate you bringing it to our attention. We’ll work to improve the process to make it even smoother moving forward.
If you need any further assistance, feel free to reach out!
Quick easy In-N-Out guys done within 24 to 48 hours couldn't have asked for a faster team and a faster service
Hi Cassidy!
Thank you so much for your wonderful feedback! We're thrilled to hear that your experience was quick, easy, and exactly what you needed. We always strive to provide fast and efficient service, so it’s great to know that we met your expectations.
If you ever need any further assistance, don’t hesitate to reach out!
It was very simple to apply, fast and easy to apply. Documents came very quickly
Hi Maxwell,
We’re so glad you found the process simple and fast—and that everything arrived quickly! Thanks for giving us a shot based on those reviews. We appreciate you being part of the Support Pets family!
I got my documents easily and very quickly! This was a struggle free experience.
Hi Alexa,
We’re so happy to hear it was a smooth and stress-free experience for you! That’s exactly what we aim for. Thanks for sharing your feedback!
If you are on the fence about doing this, go for it. It has already paid for itself and I purchased this less than 2 weeks ago.
Hi Rene,
We love hearing that it’s already made a difference for you—thank you for the kind words and for recommending us!
So thankful for the opportunity I now have to take my pet with me every where I go.!
Hi Holly,
We’re so glad your pet brings you that kind of comfort and support!
Thanks for choosing Support Pets.
Hi Paco,
We’re so happy to hear that! Thank you for the kind words and for recommending us—it means a lot! 🐾💙
Quick and easy service. The website was user friendly. I am thankful to have found it.
Hi Ashley,
We’re so glad you had a smooth experience and found the site easy to use. Thanks for choosing us—we’re happy to have helped!
I really was happy how easy the process was.Only didn't like the surprise of the cost wasn't very clear up front
Hi Brenda,
We’re glad the process was easy for you and that you found it valuable. We appreciate your feedback about pricing clarity—if you have any questions or need help reviewing your order, feel free to reach out to our team.
You can contact us via live chat at www.supportpets.com or email [email protected]. We’re here to help!
Online all the way easy to do. Fast turn around time. Everything explains up front
Hi there Michelle!
We’re so glad to hear that the process was fast and easy for you! We strive to make everything clear and straightforward, so it's great to know it worked well for you.
If you ever need any further assistance, don’t hesitate to reach out. We’re here to help!
So grateful to have come upon this site. I would recommend it to anyone who has emotional issues and requires support from their animal. My dog has been my life by continuing to support me at the most important times. Thank God!
Hi Carol!
Thank you so much for your kind words! We're so happy to hear that your experience has been quick and easy, and that your dog has been such an important source of support for you. We’re grateful you found us and that we could help provide the support you needed.
If you ever need anything else, we're here for you!
Hi Kalee,
We’re so glad your sweet dog is now officially by your side! That kind of support can make such a big difference, especially with what you’re managing.
Thanks for choosing us—we’re honored to be part of your journey.
Easy to appy and fast response. I received my email in one day to add to my wallet.
I needed to certify my cats and it was an easy process! I enjoyed the quick service, detailed information regarding the process, and easy user interface.
Hello Ariel,
Thank you so much for the kind words! We're thrilled to hear the process was smooth and that our team was able to help you quickly—especially when adding your second cat.
We’re honored to be recommended by your therapist and to be part of your support system. Wishing you and your kitties all the comfort and calm they bring.
I have got my stuff just haven't found a place to print them out
Hi Jonathan,
Glad to hear you’ve received everything! If you don’t have a printer handy, a local library, office supply store, or shipping center should be able to help you print your documents.
Thanks for choosing Support Pets! 🐾
I had to get my pets as Esa or else I was gonna have to give them away and these guys really helped me with everything
Hi Anthony,
We’re so glad we could help you keep your pets—no one should have to give up their companions when real support is available.
Thanks for trusting us, and please thank your family for the recommendation too!
Simple.easy.worthwhile.recommended.
Waiting on my vest. Can't wait to take my Lil pup along with me everywhere
Hi Nikki,
We’re so happy to hear you had a great experience! Your vest should be on the way soon.
Enjoy every moment with your pup! 🐶💛
Right at checkout, I was charged $35 unnecessary truly, And needed to request a refund which I need to wait 10 days. Dog wants to include the doctors email or address for legitimacy or verification. I'm having trouble getting it approved.
Hi Alondra,
Thanks for your feedback—we’re glad you received quick support, but we hear your concerns. If you’re still having trouble with approval or need anything adjusted, our team is here to help.
Please reach out via live chat at www.supportpets.com or email [email protected] so we can make sure everything gets resolved properly.
We appreciate you giving us a try and hope to get things sorted quickly for you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Justin!
We’re so glad to hear that you had such a great experience! It’s wonderful that everything worked out smoothly and that you received your documents so quickly. We strive to provide fast and dependable service, and it’s great to know we met your expectations.
If you need anything else, feel free to reach out!