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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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It was an easy process however the price was not advertised nor confirmed before the charge hits.
👍 👌 Great! Experience I feel so relieved I can have my pet with me all time.
Hi Kamesha,
We’re so happy to hear that! Knowing your pet can stay by your side and bring you peace is exactly why we do what we do.
Wishing you both lots of comfort and joy together! 🐾
Solo he visto que cobran por todo. Espero que valga la pena todos los pagos que realice. Y que el equipo que pague llegue pronto.
Hola Aurora,
Gracias por compartir tu experiencia. Sentimos que algunas respuestas no hayan sido claras y que los costos hayan parecido confusos. Puedes revisar todos nuestros productos y precios aquí: 👉 https://www.supportpets.com/prices/
Si tienes preguntas sobre tu pedido o equipo, nuestro equipo de soporte está listo para ayudarte:
📧 [email protected] 💬 Chat en vivo en www.supportpets.com
Esperamos que tu experiencia mejore y que tu ESA te brinde toda la tranquilidad que mereces.
Whole experience was very quick and easy to do. I needed a ESA letter so I can take my dog into an apartment. She makes me feel so much better when I am with her so I really appreciate being able to have her with me at all times
Hi Linda,
We’re so glad the process was smooth for you—and even more grateful that your dog brings you that kind of comfort. Being able to keep her close in your home is exactly what ESA protections are meant for.
Thank you for trusting us, and big thanks to your friend for the recommendation!
I am happy I can take my dog with me anywhere. He is part of the family.
Hi Debbie!
We’re glad to hear your dog is such an important part of your life! Just a reminder that ESA letters are for housing protection under the Fair Housing Act—they help ensure you can live with your support animal even in no-pet housing. While ESAs don’t have public access rights, some places may still welcome them with proper documentation. It’s great to know you’ve had a smooth experience with us over the years
Quick and easy. Very helpful. All my needs were met and customer service was efficient.
Hello Adriana!
We’re so happy to hear that everything went smoothly for you! It means a lot to know we met your needs and made the process easy. Thank you for trusting us and for the kind words about our team—we’re always here to help.
Easy and fast thanks for giving us and our babies the help we need
Got my approval and documents alot fast than the first time the first time it took them 3 weeks to get my approval and documents due to it being lost in the mix of all the others
Hi Megan!
We’re so glad things moved more quickly for you this time around—and thank you for sticking with us! Sometimes delays happen, but we’ve worked hard to streamline our process so approvals and documents are ready fast. Your dog means the world to you, and we’re honored to be part of making that connection official.
I kept putting this task off because every task felt daunting. But support pets made it simple and communicates each step!
Hi Meredith,
Thank you so much for your kind words! We’re truly glad we could make the process feel manageable and supportive—especially when things feel overwhelming. You’re exactly why we do what we do. 💛
We’re honored you chose us and grateful for your trust.
I received my documents several months ago but needed to order Mac's vest. I hope we receive the vest by July 15,2025.
So far so good. I haven't had to use any of my Support Pets documents yet but I will be keeping them with me for a visit next month (July). I have decided to go ahead and buy the items to use with Mac. I hope they arrive in time. If not I will just have to go with the letters.
Quick and simple, easy. Probably paid more than I should have.
Hi Geraldo,
We’re glad the process was quick and easy for you—that’s what we aim for! We understand concerns about cost, and we always strive to offer clear value, convenience, and peace of mind through licensed support and legal protection.
Thanks for giving us a chance!
Phone doesn't go back to proper screen to verify codes you send
Hi Terry,
Thanks for your feedback—and we’re sorry to hear about the phone issues! If you need help with verification or anything else, our support team is here for you:
📧 [email protected]
💬 Live chat at www.supportpets.com
We love that you’re including your girl in more of life’s adventures.
We were anxious about the process but it was clear, concise and friendly.
The response time was just as the ESA team projected. Information was given if any corrections were needed. Again, a quick, professional response.
Grateful!
I greatly appreciate how easy the process is to apply for ESA! It's great how communication about the ongoing status is given.
Hi Maria,
We’re so happy to hear the process felt easy and clear for you—that’s exactly what we aim for! Thank you for trusting us, and we’re honored to be the recommendation you chose to follow.
Thank you for your help with everything. I need to get my Dog certified as an emotional support dog for both of us.
Hi Robin,
Thank you for your kind words! We’re so glad you feel confident in your decision—it means a lot to us. We’re honored to be part of this journey with you and your dog, and we're here whenever you need us.
I had submitted that the cats that were being registered were American shorthair, but the official paperwork has them as a Persian and tabby cat. Other than that everything was super fast and easy
Hi Gabrielle,
Thanks so much for your feedback! We're glad the process felt fast and easy for you, but we’re sorry to hear about the mix-up with the breed information. Please reach out to our support team so we can get that corrected for you:
📧 [email protected]
💬 Live chat at www.supportpets.com
We’re here to make sure everything is right!
I'm so happy I can take her everywhere now… I would like to have paperwork sent in the mail
Hello Theresa,
We’re so glad to hear how much Blue means to you and that the process was easy for you.
If your ESA letter was issued through us and you selected a package that includes a physical copy, it will be mailed out shortly. If you need help confirming that, feel free to reach out to our team via live chat at www.supportpets.com or email [email protected].
Fast and easy timely and now I can take my Fiona with me everywhere. I gwt so anxious without her it makes it hard t9 gwt through a a day. But thanks to support pets easy esa support I can fi ally start to enjoy things and take my baby with me
Hello Christina,
We’re so glad to hear Fiona brings you that kind of comfort, and we’re honored to have helped make that possible. Knowing our process helped ease your anxiety means everything to us.
100% satisfied with the help and support highly recommended
Hello Miguel,
Thank you so much for the kind words—we’re thrilled to know you’re fully satisfied with your experience. We appreciate your recommendation and are always here to support you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Malinda,
Thank you for sharing—your words are deeply felt. The connection you have with your fur baby is powerful, and we're honored to play a small part in supporting that bond.
We’re sorry to hear about the confusion around pricing. For transparency, we always recommend reviewing our current packages and details here: 👉 https://www.supportpets.com/prices/
Wishing you continued strength and comfort.