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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I am so happy with this program,, my esa is my bestie and I wouldn't know what to do without her...
Your program made it to where it was non-stressful and easy to work, can't thank you enough...
I had a very positive experience with Support Pets. The process was straightforward, well explained, and handled in a professional and efficient manner. Everything was completed in a timely way, and the instructions were clear and easy to follow. I truly appreciated how organized and reliable the service was, which gave me peace of mind throughout the process. I would absolutely recommend Support Pets to anyone looking for a smooth and dependable experience.
Rosario, thank you so much for taking the time to share your positive experience – your kind words about our professionalism and reliability truly mean a lot to us. We're grateful for your recommendation and appreciate your trust in us throughout the entire process.
I am very impressed with the ease of the application process. I answered the questions truthfully and was screened positive for emotional support animal. I paid the fees and in a matter of two days I had a written letter from a medical doctor stating my need for an emotional support animal. I think this service is extremely vital for people who do not have an established relationship with a primary medical provider. I used this service because my own provider is extremely busy and has very limited appointments as well as time to produce a letter like this. So I am extremely grateful that Support Pets is available. I will be moving soon and this letter will allow me some more options in locating a new rental home.
Thank you for sharing your experience, Maria. We're thrilled to hear the process was smooth and empowered you during a challenging time. Please don’t hesitate to reach out if we can assist you again as you transition to your new home!
Process for my fur baby was extremely easy, fast and affordable. I have major anxiety and get easily overwhelmed even when doing things online, but Support Pets has really helped me through my anxiousness in this process. They have answered all my questions before even getting a chance to ask them and the website overall was pleasant. Each page is very thorough and explains everything you need to know. Thanks to them and the medical professionals I now have my ESA documents and can take my baby with me everywhere with ease.
Thank you, Naomi, for sharing your thoughtful review. We're glad the process felt easy and supportive for you and your fur baby—knowing we could help ease your anxiety means a great deal to us. Your kind words motivate us to continue providing clear information and compassionate care every step of the way.
I couldn't open my documents. Very frustrated! Sent an email and had a pretty quick response and all is good now! Happy camper!
Thank you for sharing your experience, Deb. I’m glad we could promptly resolve the issue and get everything back on track—your positive feedback means a lot to us! Feel free to reach out anytime we can help.
I have learned a lot i live their training program you can go at your own pace. Makes it easier for me to train my puppy's for the different tasks they need to do. Thank you
Thank you, Diana, for sharing your experience with our training program. We’re glad it has helped make training your puppies enjoyable and manageable at your own pace. We appreciate your feedback and look forward to supporting you and your furry friends in the future.
I thought the price was $99 but was charged $134. I don't think I ordered anything extra. Do we not get anything in hard copy? Is it only what I have printed? If so then it really isn't worth the $99.
Thank you so much for sharing your feedback, Janis. We truly appreciate your support and want to ensure you feel fully informed—please reach out directly so we can clarify the billing details and product options to better meet your expectations. Your satisfaction means a lot to us and we’re here to help however we can.
Don't like all the costly extras. For $99 per year everything should be included.
Fairly easy. Unfortunately, they also included a deceased cat that was not selected. Hope my complex will still accept the information since they were notified in 2024 the cat has passed away.
Hi Robin, thank you for being with us over the past several years. We appreciate you noting that an incorrect pet was included, and we recommend reaching out to our support team so we can help make sure your information is accurate.
Very fast and professional great doctors and teleVet services thank you for helping me keep my fur baby happy and secure to go wherever I can go.
Hi Celine, thank you for your continued trust in us! We’re so glad you had a fast and professional experience with our telehealth support.
Quickly got it. Was worried at first but it was approved within about 7 hours. And also accepted by my landlord. I even checked the Dr's credentials myself and they were valid!
Hi Brook, thank you for sharing your experience! We’re so glad your approval was quick and that everything worked out smoothly with your landlord.
I love having ESA with our pets. It is very helpful especially on applying an apartment. Most properties not allowed pets but with ESA we are protected. It is easy to apply and it helps us to save extra money on pet fee. Our pets are our family and always there for us when we needed them.
Hi Marie, thank you for such a thoughtful review. We’re honored to support families in staying together with the pets who provide comfort every day.
My experience with Support Pets is always reassuring and comforting, as I am the kind of person who gets overwhelmed quite easily; especially with matters that are important is the pets that I love... My family. From the services and products offered by Support Pets to the attentive follow ups, they feel more like older siblings than simply a business. Support Pets genuinely cares for so well being of our animals and those of us they emotionally support.
Many many thanks to you, Support Pets, you're greatly appreciated!
Hi Donald, thank you for such a meaningful message. We’re truly honored to support you and your pets, and we appreciate the trust you’ve placed in our team.
Experience was ok. I didn't like being forced to watch a video in order to gain access to my letters. And I didn't like that there were so many additional premium offers before completing the payment process.
Thank you for sharing your honest feedback, Melissa. We understand how the extra steps feels frustrating, and we're continuously working to make the process smoother while keeping useful resources promising for all pet parents. Your thoughts truly help us improve the way we support you!
This is the second time I have used support pet for my esa needs and are always amazing and will explain everything. Truly thank you!
Richelle, thank you so much for returning and for your kind words about our support. We’re truly glad to hear the team has made things clear each time and that your experience continues to be positive. Looking forward to assisting you whenever you need us next!
I just renewed my ESA letter and the process was quick and easy. Everything was clear, and I got my updated letter fast. They do a fantastic job making the process simple.
Hi Zohel,
Thank you for sharing your renewal experience. We’re so glad the process felt clear, simple, and smooth, and that you were able to get your updated letter quickly.
I needed to keep my dog. So I applied at Support Pets and I was amazed on how easy the site was to use. Also very pleased on how fast I received my documents.
I have diabetes and severe panic attacks and now with this letter, I am able to have saige live with me. They made it so easy and convenient to follow up with me snd submit everything I need
Heidi, thank you so much for sharing your experience. We’re truly glad hearing that we could help make it easier for Saige to be with you—that’s exactly why we’re here. Wishing you both many wonderful moments together!
It was easy to communicate with you, but my only complaint is that it took me three tries to update my credit card info. I finally had to log on to my laptop since I could not do it on my phone. Otherwise, the service was quick and easy. Thank you.
Hi Natalie,
Thanks for sharing your experience with us. We’re really glad the overall process felt quick and easy, and we appreciate you letting us know about the trouble updating your card information on mobile. Your feedback helps us continue improving the experience across all devices.
I had a little trouble with the documentation for my dog but the customer service was very helpful and thank you again for helping me with this process.
Thanks so much for sharing your experience, Kelly. I'm really glad our team could support you through the process—your trust means a lot to us, and we're here whenever you need help in the future.
The support pets have very good support for us. Thank you 🙏🏼 for your service
After finally getting the forms fixed, I applied for a new apartment and the pet screening software flagged the forms as unauthentic. I have no doctor number or information to provide them. They also informed me doing questionnaires online and then paying for forms after are never legit so you all should change your advertising as it's misleading and wastes peoples money.
Hi James,
Support Pets provides legitimate Emotional Support Animal letters through an evaluation process designed for housing-related accommodations under the Fair Housing Act. We do not provide registrations, licenses, or “pet screening” profiles, and third-party screening software is not an authority over ESA housing protections or the validity of ESA documentation. Online evaluations followed by issued ESA letters are a common and accepted format for this type of documentation, and landlords are expected to review ESA letters directly rather than rely on automated tools.
Support Pets does not control how individual landlords or screening platforms choose to act, but their internal systems do not determine whether ESA documentation is valid. ESA letters are meant to be reviewed as housing accommodation requests, not processed as pet registrations or commercial pet paperwork.
If you experienced issues with document delivery, formatting, or communication during your order, our support team can review those specifics directly. For order-related concerns, you can contact them at [email protected] or through the live chat on www.supportpets.com.
Es rápido, fácil y la respuesta la recibí en menos de 48 hrs! Excelente para poder tener contigo a tu mascota todo el tiempo
Muchas gracias, Perla, por compartir tu experiencia. Nos motiva saber que Pudiste contar con rapidez y claridad en el proceso para cuidar a tu mascota cerca. Esperamos seguir facilitándote todo lo que necesites en el futuro.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dawn, we’re truly grateful for your kind words and are glad the program has made things easier for you and your ESA. Your comfort and pets' well-being are very important to us, and we look forward to continuing to support you both in any way we can. Please reach out anytime—we’re here for you!