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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Excelente servicio la ayuda para nosotros y protección para nuestros perritos así en todo lugar pueden estar junto a sus padres humanos estoy muy feliz
I feel like I'm being hounded by you guys constantly for random things. I also got an email saying I'd be charged again after I already paid
Hi Kevin,
Billing and charge notices need to be handled securely, and we can’t review account details in a public review. Please contact our team so we can look into the email you received and confirm what’s going on with your billing: [email protected]
or live chat at www.supportpets.com. If you’re also getting messages that feel excessive, share what you’re receiving with our team there and we’ll help you sort it out.
Aún no me ha llegado parte de los accesorios que compré para mi mascota, pero cada una de mis inquietudes fueron respondidas positivamente y rápido
Hola Laydelys,
Los artículos físicos normalmente llegan en un plazo de 2 a 3 semanas. Si todavía te falta parte de los accesorios, por favor escríbenos a [email protected]
o contáctanos por el chat en vivo en www.supportpets.com
para que podamos revisarlo contigo y ayudarte con el seguimiento.
My husband has PTSD, anxiety, and depression from service and 3 bouts of cancer, surgeries, and chemotherapy. Having his dogs with him seems to calm him and allow him to focus on the furbabies rather than other things that stress him. We are able to take small trips now without him anxious. Can't tell you how it has improved our lives just having his pets with him in hotels, restaurants, and sunday drives.
Thank You Support pets
Hi David,
Thank you for taking the time to share this. We’re really glad Support Pets has been part of what helps your husband feel calmer and more supported day to day.
Very easy to do my husband pass 6 months ago and I need a support dog so emotionally and mentally and stressed this makes it easy to go out i get alot anxiety
Hi Anna,
Thank you for your review. We’re glad we could make this feel simpler for you while you’re dealing with so much.
Hola Atrix,
Gracias por compartir tu experiencia. Nos alegra saber que todo fue fácil y que el servicio cumplió con tus expectativas.
The process was affordable and the turn around time quick. I would highly recommend to anyone in need of claiming their pet as an ESA.
Hi Nancy,
Thanks for taking the time to leave a review. We’re glad the process felt smooth and that the turnaround time worked well for you.
I have not had any issues at all. I feel so much better and at peace knowing I will always have my dog, Duke, with me. Thank you!
Hi Beverly,
Thank you for the thoughtful review. We’re glad you’re feeling more at ease and supported with your dog by your side.
I am grateful for this company. They have made it so I am able to have my animals living with me and are so understanding of my diagnosis. They respond very quickly and take care of everything quickly. I highly recommend them!
Hi Radmilla,
Thank you for the kind review. We’re glad we could help you keep your animals with you and make the experience simple, supportive, and fast from start to finish. We also appreciate you recommending Support Pets and taking the time to share why you chose us.
ESA allowed me to feel more at ease with providing me with a professional document on behalf of my emotional support animal to minimize my anxiety and depression.
Hi Carlynn,
Thanks for leaving a review. We’re glad you felt more at ease and that the documentation helped support what you need for your emotional support animal.
They made a daunting task easy as pie! No stress in asking for what you need and clarifying anything. Have recommended to friends and family already!
Hi Kareema,
We’re grateful you took the time to share this. We’re glad we could make the process feel simple and low-stress, and we appreciate you recommending us to friends and family.
I had 2 previous pets that are no longer in my care from years ago. I used this same website to get their ESA certificates. Now I register my new puppy and when I got my documents back they only listed my old 2 dogs from years ago not the new one. So I had to request new documents where they put my new puppies name but kept my old ones on their even though I asked them to replace. So I then got my documents again with just her name on it. But for some reason page 2 words at the bottom are jumbled on every letter I received.
Hi Anissa, thank you for sharing your experience with us. We truly appreciate your patience while we sorted the details of your new puppy’s paperwork, and we're sorry for any confusion or elements that weren't perfect in the documents. Please don’t hesitate to reach out directly if there’s anything more we can do to ensure everything is just right going forward.
It will be frist time with ESA. Glad got on cookie and Ivana but I have two cats are males. Breed Bombay kissy is 4 year old. Trump is three yr old need to be list wonder do I ve pay? For additional but saw for tags collar for cats im curious. Thanks btw will move other place. That help with ESA. It worth for my accessibility and I'm deaf
Hello Nicholas, thank you for sharing your experience with us and mentioning your sister’s referral. We’re glad to hear our ESA services are just what you need, and we’d be happy to clarify any questions about fees or products to support you and your Bombay bombies. Please don’t hesitate to reach out if we can assist further on this journey with you and your cats.
It great to have ESA. I ve see lt of website and commercial tv show it make interesting to register for my dg cookie and cats
I am beyond pleased with Support Pets. They are extremely helpful and timely with renewal procedures for my ESA account. The videos gave great insight on the program.
Gina, thank you for sharing your thoughtful feedback. We’re glad to hear our support and resources are making a positive difference for you, and we appreciate you trusting us with such important needs. Looking forward to continuing to assist you and your favorite furry co-patriot!
I was surprised at how easy and quick and professional this experience was. If you are looking for a company to use to get your pet to be an ESA, choose this company!
Thank you so much, Rebecca! I’m glad to hear your experience was easy, quick, and professional—it means a lot that you're happy with our service and willing to recommend us. We’re here anytime you need us and wishing you all the best with your ESA journey!
Me gusta que estuvieron al pendiente que cada paso
Hola Michell,
¡Gracias por tu reseña! Nos alegra saber que tuviste una buena experiencia y que te sentiste acompañada en cada paso del proceso.
I paid the fee to have my cat registered and then I keep getting emails saying that it needs to be renewed because it is up for renewal, which is not correct and I cannot get in touch with anybody there
Hi Abbey,
ESA letters are legitimate documentation issued after an evaluation, and Support Pets provides those letters for people with verified emotional or mental health needs. ESA letters are valid for one year and need to be renewed each year to stay current — that’s why you may be seeing renewal reminders.
ESA letters are delivered by email within 24–48 hours after purchase, and physical items typically arrive within 2–3 weeks. If you haven’t received your letter or have questions about your order, our support team can help you directly. Please contact us at [email protected]
or through the live chat on www.supportpets.com
so we can assist you and ensure your documentation is correct.
Ordered the esa for 100 and ended up paying 187.99 WATCH THE VERBAGE. The Deluxe is NOT included in the $99.00 order as I thought it was promoting. But still happy I did it even if I spent almost another 100 I wasnt planning on :)
Hi Kristy, thank you for sharing your experience and for choosing support animals. We understand how unexpected costs can be frustrating, and your feedback will help us improve clarity in our descriptions. We’re glad you’re happy with your decision, and we appreciate your trust.
It was an easy process just answered a few questions and it got approved and made the payment it was worth it saved me on money.
Thank you, Stephen, for sharing your experience. I'm glad to hear the process was simple and that it helped you save some money—it means a lot to us to support pet owners like you!
I encountered no difficulties in obtaining my ESA. The process was significantly faster than advertised; I received my documentation in less than six hours.
Jared, we’re glad to hear the process was smooth and conveniently fast for you. If you have any questions or need further assistance with your documentation, we’re here to help and ensure everything meets your expectations.
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Hola Flor, gracias por tu comentario. Nos alegra saber que tuviste una buena experiencia y que el servicio te dio tranquilidad.