Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I needed this to help with deposits for my furkids who I need around for my own mental health. I didn't know it would be this easy, or I would have done itvyears ago.
I have Huntington's Disease and just had to move to a bigger city and along with that move came a new landlord. We were able to get an accommodation for my two dogs after registering them with the ESA through Support Pets. Also, customer support even added BOTH dogs to the certification which you just can't beat honestly. Thank you so much, we will never be able to show our gratitude for the service your company does! Also I just want to say, the turn around time was VERY quick (less than 24 hours from when we submitted the payment) and we are just thrilled to be able to keep our dogs with 0 difficulties we would have had initially moving in here. Precious and Biscuit say thank you, SUPPORT PETS!
Hi Jennifer W.,
We appreciate you sharing your experience, and we’re glad we could help you secure the accommodation for Precious and Biscuit and get everything completed quickly and smoothly.
Very helpful and guide you through the process of getting your pets ESA certified, they are also very patient, kind, and professional! Thank you for the service you provide!
Max has been me service animal for 6 years, as well as my ESA for 3, and i just got another rottie to be my TRUE ESA. My previous rottie, Phoenix, passed away at 2½ years from cancer. So Remington is now going to take the reigns and take over for her. SUPPORT PETS made this process so easy to complete, and within 24 hours, I had my answer on both of my dogs. They will now live with me for the next year without worry of having to pay an extra deposit.!
Bryan, thank you for sharing your experience and for trusting us to assist with Remington’s support documents during such a meaningful transition. We're glad the process was smooth and that you feel secure moving forward. Wishing you and your dogs all the best!
My experience with supportpets.com before i subscribed, i was seeing the advertisement EVERYWHERE on you tube on, Facebook Instagram etc. i mean everywhere. But i am happy i got it. I don't have to pay pet deposits anymore.
Hi Shelby,
We appreciate you giving us a try after seeing us around, and we’re glad you’re happy you did. Thanks for taking the time to share your experience.
It was ok jsit alot of extra payments
It was quick and easy to do. I recommended it to anyone who is in need to have their fur baby as an emotional support animal.
Thank you, Karen, for sharing your positive experience and kind recommendation. We're so glad Penny could be such a support for you, and we're honored to be part of that journey with you both. Your trust means the world to us.
Was a bit confusing and not realizing what was being charged. I emailed customer service and got an explanation which helped.
Hi Hailey, thank you for your honest feedback. We’re glad our customer service was able to clarify the charges for you—your understanding means a lot to us. Please know that we’re always here to help if anything else comes up!
It was difficult renewing and updating my credit card information, and the fact that there is no live agent to speak with to make the process easier makes it even more difficult and it made the process long and tedious.
Hi Harold,
Thank you for your honesty and for sticking with us again. We do offer customer support 24/7, and you can chat with one of our representatives using the chat option on our website. You can also email us at [email protected].
This is wonderful you all have helped me alot, thank you!
I'm so glad I filled out my application. I got approved in less than 24 hours. All I had to do was answer a few questions. Now I can take my dog everywhere I go.
Thank you so much for sharing your experience, Amanda. We’re thrilled the process was quick and easy, and it’s wonderful to hear that you and your dog can enjoy more time together! If you ever need assistance or have any questions, we’re always here to help.
It was easier than expected to use. Customer service is very helpful with any and all questions you may have along the way. Only took two days to receive my documents.
Hi Kayleigh,
Thank you for the thoughtful review. We’re glad the process felt straightforward and that our team could be helpful when you had questions.
This was a great experience! I feel liberated having my dog registered as an ESA certified member. I've always wanted my dog certified and this is a perfect example of how it is possible for my lil girl to be recognized and supported. Thank you for accepting her into the most important program ever established!
Ronald, thank you for sharing your heartwarming words about certifying your dog as an ESA. We're grateful to play a part in supporting your lil girl’s important role, and are here whenever you need assistance or have questions on this journey. Your trust means the world to us!
Followed the instructions. Got it done. Now awaiting the PSD instructions so that I can proceed with that certification. Have not received, yet.
Hi Wendy, thank you for sharing your experience and glad to hear the initial steps went smoothly. I’ll check on the status of your outstanding instructions right away to ensure you get them promptly and can move forward without delay!
I have 2 cats that had been with me for over 14 years. I had sold my home and moving into an apartment. Because the apartments are demanding a security pet deposit and a monthly fee, I just can't afford it! That puts more stress in my life that I didn't need. Thank goodness ESA came to my rescue. I could live more peaceful knowing my fur-babies are right there with me.
Hi Rhonda,
We’re really glad you were able to keep your two cats by your side during such a big move. Having your fur-babies with you can make a huge difference in feeling settled and supported.
Their service, updates, and response time are fantastic. They helped us avoid a large assisted living facility deposit, and we can't thank them enough.
Thank you so much for sharing your experience, Elaine. We're glad to hear our team was able to support you effectively, and we’ll continue working hard to provide timely updates and exceptional service for all your needs. If there’s ever anything more we can do to assist, please don’t hesitate to reach out.
I thought I had ordered all I needed in my initial order, now find I must order items individually. And I don't see any transactions on my credit card. Am I confirmed, & what do I need to do?
Hi Nancy,
We can help clear this up. ESA letters are delivered by email within 24–48 hours after an order is completed, and physical items typically arrive within 2–3 weeks. Accessories are only included if they were part of the package selected at checkout, and additional items are ordered separately.
If you’re unsure whether your order was fully completed or don’t see a charge, our support team will need to look at your account directly. Please reach out to us at [email protected] or use the live chat on www.supportpets.com so we can review your order status and make sure everything is sorted out.
Gracias por su gran ayuda ahora podre estar mas tranquila y relajada con mi perro siempre llevandolo conmigo
Hola Evelyn, muchas gracias por tus palabras. Nos alegra saber que te sentiste apoyada y más tranquila con tu perrito.
Excelente servicio la ayuda para nosotros y protección para nuestros perritos así en todo lugar pueden estar junto a sus padres humanos estoy muy feliz
Hola Flor, gracias por tu comentario. Nos alegra saber que tuviste una buena experiencia y que el servicio te dio tranquilidad.
I feel like I'm being hounded by you guys constantly for random things. I also got an email saying I'd be charged again after I already paid
Hi Kevin,
Billing and charge notices need to be handled securely, and we can’t review account details in a public review. Please contact our team so we can look into the email you received and confirm what’s going on with your billing: [email protected]
or live chat at www.supportpets.com. If you’re also getting messages that feel excessive, share what you’re receiving with our team there and we’ll help you sort it out.
Aún no me ha llegado parte de los accesorios que compré para mi mascota, pero cada una de mis inquietudes fueron respondidas positivamente y rápido
Hola Laydelys,
Los artículos físicos normalmente llegan en un plazo de 2 a 3 semanas. Si todavía te falta parte de los accesorios, por favor escríbenos a [email protected]
o contáctanos por el chat en vivo en www.supportpets.com
para que podamos revisarlo contigo y ayudarte con el seguimiento.
My husband has PTSD, anxiety, and depression from service and 3 bouts of cancer, surgeries, and chemotherapy. Having his dogs with him seems to calm him and allow him to focus on the furbabies rather than other things that stress him. We are able to take small trips now without him anxious. Can't tell you how it has improved our lives just having his pets with him in hotels, restaurants, and sunday drives.
Thank You Support pets
Hi David,
Thank you for taking the time to share this. We’re really glad Support Pets has been part of what helps your husband feel calmer and more supported day to day.
Answer: Hi Nancy! Thanks for your question We send reminder emails when your documentation is approaching its expiration date with instructions on how to renew. If you haven't seen the email, you're always welcome to contact our customer support team directly via chat on our website or by emailing [email protected], and we'll gladly help you process your renewal right away. Count on us!
Answer: Hi Nancy! Thanks for your question We send reminder emails when your documentation is approaching its expiration date with instructions on how to renew. If you haven't seen the email, you're always welcome to contact our customer support team directly via chat on our website or by emailing [email protected], and we'll gladly help you process your renewal right away. Count on us!
Answer: Hi Nancy! Thanks for your question We send reminder emails when your documentation is approaching its expiration date with instructions on how to renew. If you haven't seen the email, you're always welcome to contact our customer support team directly via chat on our website or by emailing [email protected], and we'll gladly help you process your renewal right away. Count on us!
Answer: No problem at all! Our customer support team will be happy to help you get your ESA tag and make sure you receive the best available pricing. Please reach out to us via chat or email, and we'll take care of it for you. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us
Answer: Great question! The rates are yearly. This allows the licensed provider to keep your information up to date and helps ensure ongoing compliance, since ESA documentation is typically valid for one year. Annual renewals also allow the provider to check in and confirm that the need for an ESA is still current.
Answer: Thanks for your question! For anything related to accommodation forms or disability verification requested by your leasing office, our customer support team can review your specific situation and guide you properly. Please reach out to our team directly so we can assist you with accurate information and next steps: 📧 [email protected] 💬 Or click the chat option on our website Count on us!
Answer: Hi there! Because airlines adjust their policies on a regular basis, the best thing to do is to contact your airline of choice and learn more about their policies, limitations and possible fees. Many companies charge a fee and the animal has to travel inside a transport box infront of your seat or under it.
Answer: Hi there! If you have any questions or need assistance, please don't hesitate to contact our customer support team—We're always here to help. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us
Answer: Thank you for reaching out. To give you accurate clarification, we'll need to review your account and purchase history. Please contact our Customer Support team, and one of our representatives will be happy to check your account details and explain your options. You can reach us by clicking the chat on our website or by emailing [email protected] We're here to help and make sure everything is clear for you.
Answer: Thank you for your question! Yes, we do offer a Psychiatric Service Dog (PSD) course through the International Canine Training Institute (ICTI). This course is designed to guide handlers through proper training and documentation. Additionally, Emotional Support Animal (ESA) certification does need to be renewed annually to ensure your documentation remains current and valid. If you'd like more details or help choosing the right option for your needs, our support team will be happy to assist! Send an e-mail to [email protected] Or click the "chat" on our website. Count on us
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account
Hi Deborah,
Thank you for sharing that. We’re glad the process felt easy and helped you with peace of mind for your furkids.