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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I sent a email to change Missy2's name to SAMMIE. The documents were not changed. I have again requested the documents have the right name Sammie along with the cat Freddy Tuxedo. Please change the name of my dog.
Jamie was amazing to help me get copies when the video wouldn't play and that I couldn't find a link to my documents. Jamie also caught that my puppy didn't have all the information and made sure to get my puppy added and new documents sent to me. I'm so grateful to you guys. Thank you
Hello Toni!
We’re so glad Jamie could assist and make sure everything was sorted for you and your puppy. It’s wonderful to hear that having your pets close makes such a positive difference for your depression—that’s exactly why we’re here. Thank you for trusting us and for your kind words about our team.
The product was fast and easy and reasonably priced fast and reliable will county use as my ESA family
Hi Rebecca!
Thank you for your kind words! We’re proud to offer a fast, reliable service that helps families like yours secure the support they need. Knowing you found the best price with us means a lot. We’re here whenever you need us.
The ESA initial process is easy. I did participate and complete the PSA training as well. Renewing my dog's ESA certification was also a simple process. I appreciate Support Pets.
Easy, and questions are appropriate to the reason that I need my dog as a support animal.
The online site did not spell out the list of charges thoroughly enough. I contacted Support Pets regarding what I was expecting for the charges I paid and everything was resolved to complete satisfaction.
Hello Shelley!
We’re glad to hear that everything was resolved to your satisfaction. Transparency and clear communication are important to us, and we appreciate you reaching out so we could assist. It means a lot that you found us when you needed support most.
Easy steps and very time convenient. It did not take long to fill out forms as well as the waiting period to receive your documents. Great experience will be continuing business in the future.
Hi DeAnna!
We’re so happy to hear you had a smooth and convenient experience! It means a lot to know we could make the process easy for you. We look forward to supporting you and your pets again whenever you need us.
This process was very simple and quick. I filled out the form online answering questions and received the documents much quicker than expected.
Hi Jessica,
Thanks so much for the kind words! We’re thrilled to hear the process was quick and easy for you. 💙
Wishing you and your support animal all the best!
I love using them for my esa letters. Its easy to use and I have been using them for 2 years now.
Hi Tiffany,
We’re so grateful for your continued trust over the past two years! 💙 It means a lot to know you’ve had a smooth experience—and we’re always here to make things right when needed.
Thanks for being part of the Support Pets family! 🐾🐶
My experience was wonderful! It was quick, easy, and I received my ESA documents very fast!
Hi Melanie,
We’re so glad to hear your experience was smooth and speedy! Thanks for trusting us to help with your ESA needs—we’re happy to have you in the Support Pets community.
It was so quick and easy to do. I was done in a matter of minutes. It was so great.
Hi Michelle,
Thank you for sharing your experience! We're so happy to hear it was quick and easy for you—and that everything went smoothly.
We’re glad you gave us a try and thrilled to have you with us! 🐾
Super efficient and helpful I would recommend this experience to anyone who's in need.
Hello Eric!
Thank you so much for the kind words! We’re thrilled to know the experience was smooth and helpful for you—and your recommendation truly means a lot. Wishing you and your support companion all the best.
I reached out to obtain the required document for a new move for 2 of my pets. I received the approval and document just a few days later and I am so grateful that it is one less thing I need to worry about during this stressful transition. Thank you.
Hello Sophia!
We’re so glad we could help make your move a little easier—especially during such a stressful time. It means a lot to know you came back to us, and we’re honored to support you and your two companions once again. Wishing you all the best in your new home.
The process was very easy and I received the documents I needed immediately. Having my pet registered as an official emotional support animal has saved us from having to pay a pet deposit and any pet fees on our new lease. My pup is very excited, too! He can't wait to get his official tag with his name on it.
Hi there Angie!
That's fantastic to hear you had such a great experience! We're thrilled that the process was very easy for you and that you received your documents immediately.
It's wonderful that registering your pup as an official Emotional Support Animal has saved you from paying a pet deposit and fees on your new lease—that's a key benefit of the federal Fair Housing Act protections! We're sure your pup is excited for that new tag too. We're delighted we could make this a smooth and positive experience, and we appreciate the referral from your realtor!
Quick and easy process. Kept me informed about my process! Recommend
Really easy and affordable. I got my dog certified in no time. And now we don't have to worry about being separated
Hi Nathaniel!
That's fantastic to hear! We're so glad you found our process really easy and affordable, and that you were able to get your dog certified in no time. Providing that peace of mind so you don't have to worry about being separated is truly what we aim for, and we're delighted we could help!
I've been wanting to get my dog certified for sometime and when I saw your website... I was pleasantly surprised how easy it is. My dog can now go everywhere I want to take it. Thank you.
I have to honestly say I'm beyond happy and excited thiz was much needed for my baby girl and I it's been a crazy ride to say the least but with these paperwork I'm free thank you guy so so much
Hello Vicki!
That's wonderful to hear your experience was very good and that your problem was handled immediately! We're delighted we could provide that comfort of knowing you could have your fur baby with you. Providing peace of mind for your housing needs is exactly what we aim for, and we're so glad we could deliver on that.
Hello Kevin!
That's fantastic to hear! We're so glad you found our process easy to use, with fast approval, and that you appreciate our helpful staff and pricing. We aim to make the experience as smooth and convenient as possible!
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Hello Julie!
We’re sorry to hear your name change request hasn’t been resolved yet. Please contact our support team directly so we can help update your documents accurately. You can reach us by email at [email protected] or through the chat on our website at www.supportpets.com. Having correct information on your letter is essential to protecting your rights under the Fair Housing Act. We hope to get this sorted for you quickly.