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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I just paid yesterday for the protection. Got an email saying it was ready, but when I click the link it says that it was expired already. Is this a scam?
The process was fast, easy and relatively inexpensive. There only thing I didn't like was the constant emails that followed trying to get me to buy a bunch of unnecessary items. All I needed was paperwork.
I got 10 times as many emails about buying extra items that I wasn't sure if I needed or not. It was not made clear that in order to receive my certificate I did not need to purchase these items.
Hi Leslie, thank you for sharing your experience. We're glad you found the process quick and affordable, and we appreciate your feedback about the follow-up emails—it’s important to us that our communication supports what you really need, not more. We'll work on making the distinction clearer so every customer feels comfortable without added pressure.
I have really enjoyed my experience overall. My paper work arrived fast with no problem at all. I did have a promblem with ordering Lily's vest with the purchase not wanting to go through and then when it finally did I was charged twice. My charge card company just informed me today. So, I don't know how that will go. I also have not gotten the ID card, waiting to see if it comes with the vest. My biggest complaint is the phone number given still dies not give you a live person to talk with.
Janet, thank you for sharing your honest feedback—we truly appreciate your kind words and understand how frustrating billing issues and limited phone support can be. We’re actively working to improve service options and ensure any payment discrepancies are resolved promptly. Please feel free to reach out directly if you need additional assistance with Lily’s vest or the ID card.
My dog is so important to me and my daily joy. I always get up and have someone to talk to and rely on for love and support. I am so grateful to be able to bring her with me on outings and vacations and she keeps me company and she always makes me feel loved!
Donna, thank you for sharing such a heartfelt reflection on the special bond you share with your dog. It’s our privilege to be part of the supportive care neighborhood that helps keep those moments so comforting and seamless. Sending lots of appreciation for trusting us to be a canny companion by your side.
My experience with this process went very smoothly. I am very happy with the way I was able to update my service dog's approval.
Thank you, Penney, for sharing your experience — we’re glad updating your service dog’s approval went smoothly. If there’s anything more we can do to support both of you in the future, please don’t hesitate to reach out.
I've been registering Sadie as an ESA animal for several years through Support Pets and have been dealt with courtesy and professionalism every time. The renewal process is flawless, quick and easy.
Susan, thank you for sharing your steady experience with onboarding Sadie as an ESA—your continued trust means everything to us. We are glad that the renewal process has remained flawless and look forward to supporting you and Sadie in every future step.
I came to Support Pets to see about getting my 80 lb Great Dane mix ESAd. One because he's the perfect candidate & truly does assist through so may highs & lows I have with stress, my ADHD & depression. But two, I'll be moving in a couple of months to a place of my own for the first time after divorcing my partner of a decade. Support Pets made the process seamless, quick, easy & didn't make it feel like I was being scrutinized for what a lot of us go through in our day-to-day lives. 10/10 would recommend
Thank you, Sydney, for sharing your experience with such kindness and honesty. We’re honored to support you and your wonderful companion during this new chapter, and we’re glad the process was simple and respectful. Wishing you all the best as you settle into your new home!
Hi Marc,
Thanks for stopping by and leaving a review. If there’s anything you’d like to share or need help with, feel free to let us know.
Selling overpriced service dog gear and add on that make it take longer is not ideal bit I like how fast it was and customer support was very nice
Hi Sam,
We appreciate you sharing both your experience and your feedback. We’re glad the process was fast for you and that our customer support team was able to help when you needed answers.
This is my second year renewing and adding a new pet I can't express how easy the process is and how efficient they make it. For people they need emotion support animals filling out questionnaires can be a nightmare but they take the guesswork and fuss out of the whole processs so people like me can sit comfortable in this blizzard knowing her fur babies are safe together.
Thank you, Folashade, for sharing your experience and trusting us with your pet care needs again this year. We’re glad to hear the process is smooth and comforting, especially during challenging times like a blizzard. Your feedback means a lot and helps us keep improving best for you and your fur family!
I completed my purchase on a Friday afternoon and my ESA, Lady Sam was good to go the next morning. The process was easy to initiate and follow through.
Thanks
Thank you for sharing your experience, Alamaze! We're glad the process was smooth and that Lady Sam was ready so quickly. Please reach out anytime— we're here to help whenever you need us.
I received the email for documentation only my bank shows funds going out. However I received an email they were not received and have not gotten the tags or the harness and leash.
Hi Thea,
Thanks for letting us know. Since this involves missing physical items, our support team can look into it for you. Please reach out to [email protected]
or use the live chat on www.supportpets.com
so we can help resolve this.
I got approved in less than 24 hours. Just smart some questions and wait to see if you're approved. I was able to add both pets under one policy for the same price as one pet.
Hi Sara,
We’re glad the process felt simple and quick for you. Thanks for taking the time to share your experience.
I appreciate this service due to the fact that I take Abigail(Standard Poodle) with me everywhere.This gives me more flexibility and I do not have to give a reason.Abigail is my rock, my life and she is with me at all times.
Hi Debbie,
Thank you for sharing such a meaningful connection with Abigail. We appreciate you choosing Support Pets and trusting us with something so important.
The process was fairly easy and quick. There was a small glitch processing my application, but it was remedied quickly. Thankful for having my two cats registered as ES animals. No pet deposit and no pet rent at my apartment, saving me $600/year on rent and no $1,000 deposit.
Hi Melodie,
We appreciate you sharing your experience and are glad our team was able to help resolve the issue quickly. Thanks for choosing Support Pets.
I love Support Pets. Customer service is always great, and my questions and concerns have always been answered in a timely manner. I've been using the company for several years!
Hi Elizabeth,
It means a lot to hear you’ve had consistently positive experiences with our team over the years. Thanks for your continued trust.
I've been using them for 2 years now and absolutely love them. My boys are always with me keeping me safe thanks to them. Everything goes so smoothly when after you sign up. I haven't had any issues since I started with them.
Hi Drirdre,
Thank you for being with us for the past couple of years and sharing your experience. We’re glad everything has continued to go smoothly for you.
I have had my furbaby as an emotional support animal since 2024 and luckily her papers have helped me more than once. Some people dont understand the importance of having a piece of happiness next to you everywhere you go.
Hi Shauna,
Thank you for sharing your experience and perspective. We appreciate you highlighting how meaningful that support has been for you.
Fast process from start to finish. You get the digital version that you can print yourself as soon as you are approved. They mail out the documents as well. This is saving me on monthly pet fees and pet deposit for my ESA. Thank you.
Thank you, Michelle, for sharing your experience and highlighting our quick process. We're glad to hear the documentation is making a positive difference for you and your ESA. Please don’t hesitate to reach out anytime—we’re here to support you and help with any future needs.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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