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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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One link was broken and some of the buttons barely worked. I tried to order two tags, but idk if I ended up ordering 2, 4, 6, 8, or none. There was no page where I could see what I'd ordered before paying for it.
This has saved me for two years now with having my dog and just making my life easier everywhere I go I love it and thank you so much for everything.
Hi Caitlin, thank you so much for sharing your experience—we’re really glad to hear that using our service has made caring for your dog easier for you over these past couple of years. Your kind words truly mean a lot to us! We're here anytime you need assistance.
I am so happy with the ease and quickness of the response and the team to get my documents to me and time so they don't expire. This will be the second year and my apartment complex has not given me a hard time except my documentation. And I'm able to have my Baby with me, and not have to pay more. Thank you so much for the support.
Thank you so much for sharing your experience, Patricia—it’s wonderful to hear our team was able to make the process easy and timely for you and your Baby. We’re brightening more moments like this ahead and are always here to support you in any way needed.
Wonderful knowing my fur baby is safe with me the process and the experience with this Company has been amazing.
I was referred to Support Pets by a friend who has also used the service. I was delighted by how smoothly the whole thing unfolded!
Hi David,
Thank you for the referral and the great feedback. We’re glad everything went smoothly and that your friend’s recommendation led you to a positive experience with us.
So helpful and comforting knowing that there's people out here that have my back. Making me feel less stressed about my ESA dog. Help is always right there ans easy to access!
Hi Samica,
We really appreciate you sharing that. We’re glad the process helped you feel supported and less stressed, and that help felt easy to access when you needed it.
I have my dogs decertified every year. Tequila and Skyye are both a comfort for me and for the people that they both visit I hospitals, nursing homes and hospices. The girls go with me almost every where. They help keep me calm & composed, especially in crowds.
Hi Ruth,
Thanks for sharing your experience. If you ever need to renew your ESA letter to keep your documentation current, you can do that here: https://www.supportpets.com/choose-your-esa-renewal-package/
The process and website are easy to follow and thorough.
The process of applying for and completing the process is top notch. This is a renewal. Our initial involvement with Support Pets was equally satisfying. Thank you for providing this service.
Hi William,
We appreciate the thoughtful review. We’re glad your renewal went smoothly and that your experience has been consistently satisfying from the start.
I felt stress free and relaxed about the process and have comfort knowing can keep my ESA pet with me because of it.
Thank you
Hi Melinda,
We’re so glad the process felt calm and easy for you, and that you feel more at peace moving forward with your ESA. Thank you for trusting Support Pets.
This was a quick and painless route to get my dog ESA certified! Only took a day and a half to get my results and the website was super informative and easy to use!
Hi Bridgette,
We love hearing that — thank you for the 10/10 and for trusting your friend’s recommendation. We’re glad everything was quick and smooth for you.
It was truly a pleasure to work with support for pets and no loner than 2 hours I Received my paperwork. I'm proud to have chosen you all
Hi Jazmine,
That’s wonderful to hear — we’re glad everything moved fast and that you felt supported the whole way through. Thank you for choosing Support Pets.
Emails kept us informed of every step. It was easy and convenient! Documents were delivered as promised. Nice to have the PDF files for repeat printing! I would recommend this program!
Hi Rhonda,
Thank you for the recommendation — we’re glad the process felt easy and that the PDFs have been convenient. We also appreciate you letting us know about the city issue, and we’re happy it was handled quickly.
I have greatly appreciated having these documents as I travel and go to certain grocery stores. Having Abby Lou at my side makes this an easier task for me. And without her by my side I get very distressed and can forget why I am there and with her being able to travel with me I feel safe in going places that I would not travel by myself.
Hi DeAnne,
Thank you for sharing that — Abby Lou sounds like such an important source of comfort for you, and we’re honored to be part of supporting that bond.
I am thankful. I was under the impression that I would get my dogs names on each certification.
Wishful thinking 🤔.
Still thank you
Hi Kevin,
Thanks for sharing that with us. If you ever need help understanding what’s included in your documentation, we’re happy to help clarify.
Visiting family for the holidays, wanted to take my puppy into stores instead of leaving her in the car or at home. This made getting the letter quick and easy
Hi Nia,
We’re glad we could help make the process quick and convenient for you. Thanks for choosing Support Pets.
I was charged an extra $142 without knowing what else I was applying for. I thought I wad just getting thr letter and got charged extra.
Hi Latanya,
If you’d like to review our pricing and what’s included, you can view our current pricing here: https://www.supportpets.com/prices.
If you feel like there was something wrong, please reach our customer support at [email protected].
I had no problem with this until I got to the Genius tag information. I will be calling support on that as I'm sure it is something quite simple.
Hi Debra,
We’re glad the overall process felt easy. For the Genius tag information, it should be a quick fix — if you tell us what you’re seeing, we can point you in the right direction.
I wish I knew why it was supposed to be $99 + the documents cost of $35 i think it was. I was charged $135 instead of the $99 which is frustrating.
Hi Jamie,
If you’d like to review our current pricing and what’s included, you can find it here: https://www.supportpets.com/prices
I am getting ready to move over 1,000 miles away. Just me and my dog…my kids are staying here and not going with me. Without Luna I would be totally lost. I had no idea I could get this so fast. She will definitely be an HUGE emotional support for me. There have been lots of tears already and stress…. Luna makes it more manageable.
Jill, thank you for sharing such a heartfelt message. It truly means a lot to know we could help Luna be there for you during such a challenging move. Wishing you both strength and many calm moments ahead.
I placed an order and nothing received yet. No communication and I was told it would cost $99.00 and was billed for significantly more than that. Disappointing that you don't get all the facts.
Hi Nancy,
Our ESA letters are delivered by email within 24–48 hours, and physical items (if included) typically arrive within 2–3 weeks. Please check your spam/junk folder in case the email was filtered. For your order status and billing concerns, our team can look up your account directly at [email protected]
or via live chat at www.supportpets.com
I recently registered my dog as an emotional support animal due to my depression and past life traumas. I can say the experience was simple and fast, to anyone who always needs their furry campanion anywhere visit supports pets. Better yet you can avoid move in cost for pet fees and add a second pet for free. Thank you support pets!
Sheldon, thank you for sharing your experience and for trusting us with such an important step. We're glad to hear the process was easy and timely for you, and we look forward to supporting you and your furry companions in the future.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Thank you, Annie, for sharing your honest feedback — we truly appreciate it. We're sorry to hear you had difficulty with our site and are actively working to improve the ordering experience to ensure greater clarity and ease for our customers. Your insights help us make meaningful improvements that better serve pet lovers all around.