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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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My dogs are the world to me and my family, being able to take them everywhere and specifically to leave in a apartment with them makes life more enjoyable.This process was fast and easy.
Easy going. But then you get too many emails again, way too many cause. This is like number 25 in 2 days.
Hello Patricia!
We’re glad to hear the process was easy for you, and we really appreciate the feedback about the emails. We’ll definitely share this with our team. Thanks for choosing us again — we’re always here if you need anything!
Daisy was accepted with no problems when staying at hotels and eating establishment's Only had one restaurant wanting to refuse Daisy But was finally okays long as she wasnt"eating from the table and who would do that anyway
Hi there Virginia!
We love hearing this! It’s wonderful that Daisy could be there to support your husband and join you on vacation. Thank you for sharing your experience — we’re so glad we could help make that possible for your family.
I wanted to let you know that you had charged me on my second credit card for $99 and I didn't know if it was for my certificate or not. It was my credit one credit one account on the fourth seven 2025 and I didn't know if it was for my certificate Which I haven't received yet. I need you to let me know. Thank you.
Hello Carl!
Thank you for reaching out and sharing this. For security and privacy, we aren’t able to handle payment issues here. Please email our team at [email protected] with your order details, and they’ll look into this right away to make sure everything is correct and that you receive your paperwork as soon as possible.
I would like to receive everything for my apartment to save myself on rent and as soon as I can get it, it'll be good.
It was really easy to get approved. Made the process less stressful.
Hi Alicia!
We’re so glad to hear that! Making the process simple and stress-free is exactly what we aim for. Thanks for sharing your experience!
Thank you for everything Katie was my moms life and now she has transferred everything towards me and am grateful she can be with me everywhere and ease her anxiety
Hello Angela!
This is such a beautiful story. Katie sounds like an incredible companion, and we’re so glad she’s able to continue bringing comfort and love to you. Thank you for trusting us to help with this important part of her journey with you.
I had some difficulties in the past and my membership expired.they helped me get back on track. They renewed my membership quickly and easily. Thank you for your service.
Very helpful and I am able to take my doggies anywhere. Its so perfect I don't have to leave my fur babies home!
Hi Stacy!
We truly appreciate your continued trust in us. It’s wonderful to hear how much your pups mean to you and that we could help make things easier. We’re always here whenever you need us!
Fairly easy to navigate the website. I feel so much better now knowing i can keep my puppy baby at home with us because he truly helps me so much especially because i work from home i love having him here with me
Hello Alexander!
We’re so glad we could help make that possible for you and your pup. It’s amazing how much comfort they bring, especially when working from home. Thanks for choosing us — we’re always here if you need anything else.
It was very easy and fast. And I received everything I needed to get approved to my new place
Hi there Jocelyn!
So glad to hear it was a smooth process for you! Wishing you and your ESA all the best in your new place. Let us know if you ever need anything else.
Within 48 hours my emotional support animal was accepted. I have not taken the smile off my face.
Hello Craig!
This makes us so happy to hear! We’re thrilled everything worked out so quickly for you. Give your ESA some extra love from us!
My overall experience was very good! The videos helped a lot!
Hi Jhustiz!
We’re so glad to hear everything went smoothly and that the videos were helpful! Thanks for trusting us — we’re always here if you need anything down the road.
Getting my pup ESA approved was pretty quick and easy. Recommended for anyone who doesn't want to deal with the hassle of going into your dr office and struggle to answer the questions face to face. I for one have been an emotional wreck since I had to have my pup live with a coworker for about 7 months until I could figure it all out. Now I have her home and I can't be any happier.
Hello Nicole,
We’re so happy to hear that your pup is finally back home where she belongs! Thank you for trusting us and sharing your experience. Wishing you both lots of love, comfort, and happiness together!
I'm so thankful for Support Pets! They made everything so easy and smooth for me. Their team was super friendly and caring, and I felt supported from start to finish. I'm really happy with the whole process and highly recommend them!
Hi Elizabeth,
We’re so happy to hear everything went smoothly and that you felt supported throughout the process! Thank you for being part of the Support Pets family. Wishing you and your furry friend lots of love and comfort together!
This was a quick process that allows me to take my pet most places and gives me the comfort that I was longing for.
Hello Gabriella,
We’re so glad to hear the process was quick and easy for you! Thank you for trusting us to help keep your furry friend by your side. Wishing you both lots of comfort and happiness together!
It took less than two days for approval after the survey. Also, I was satisfied with the quick customer service response. What I was disappointed about was that the amount was a little expensive. The bundle package and the amount paid a year. But it was essential to be with a pet for my stress relief and stability. I'm happy to have this program.
Hello Rachel,
We’re so glad to hear the process was quick and that our team could support you when you needed it. We completely understand the feedback on pricing and truly appreciate you sharing it. What matters most is that you and your pet can stay together for your comfort and peace of mind. Wishing you both lots of happiness and stability together!
Hello Tanya,
We’re so happy to hear it was an easy and helpful experience for you! Thank you for trusting us. Wishing you and your furry friend lots of happiness and comfort together!
In my opinion, support pets has made my experience with my ESA's a lot easier and straightforward. I would highly recommend it to anybody that uses it.
Hello Kailey,
We’re so happy to hear the process was smooth and that our team was quick to help when you needed it! Thank you for trusting us. Wishing you and your furry companions lots of comfort and happiness together!
It was a Great experience. *****************************
Hi there Nia!
Thank you so much for coming back to us and for sharing your experience! We’re so glad to hear everything went smoothly again. We’re always here if you need anything in the future!
They were fast in sending my documents I really appreciate that
Hello Lateesa!
Thank you so much for sharing your experience! We’re glad to hear the process was quick and worked well with your busy schedule. We’re always here if you ever need anything!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there Carolina!
We love hearing this! Your dogs sound like such an important part of your family, and we’re so happy we could help make things easier for you. Thank you for trusting us — we’re always here if you ever need anything else.