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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I wanted to make my cat an ESA pet because it is cheaper than the pet rent for my new upcoming apartment, but when I realized I was not financially ready to move forward they requested a $20 discount which I made me be able to get both the ESA certificate and my new home! I am very grateful.
Services and everything was pretty smooth and easy to get around in. I appreciate everything!
Hi there,
Thank you so much! We’re glad to hear the process was smooth and easy for you—that’s exactly what we aim for. We appreciate you too!
Love how fast documents come in! They are legit and make it easy to take my dog anywhere!
Hello Jasmine,
Thank you so much! We're thrilled to hear your documents arrived quickly and that the process was clear and helpful. 🐶💛
It means a lot to us to be part of your journey—your pup is lucky to have you, and we’re honored to support you both.
We’re always here if you need anything else!
Used support pets multiple times and reffered many friends and family who have all had a great and easy experience.
Hi Nailea,
Thank you so much! We're honored to have your trust—not just once, but multiple times—and we truly appreciate you referring your friends and family.
We're always here to make the process easy and reliable for everyone who needs support.
This service was very helpful in accessing support for my mental health. I am grateful for the speedy service that helped me and my health
Hi Angela,
Thank you so much! We're glad to hear the process was smooth and the service made a positive impact.
We aim to keep things simple, fast, and supportive—so it means a lot to know it helped your health and well-being. We're always here if you need anything!
Super easy process, quick turn around to receive my approval. I'd say a must do for anyone with a furry friend in their house.
Hi Todd!
Love hearing that it was quick and easy for you! Thanks for sharing your experience — and big thanks to your friend for the recommendation. We're here anytime you and your furry friend need us!
It was fairly easy to renew my ESA documents for my best friend. Only thing I didn't like was being forced to watch a long video that tried to upsell other products or courses before I could download my renewed ESA documents.
Hello Maurice!
We really appreciate your feedback and are glad the renewal process went smoothly overall. Thanks for your honesty about the video — we’ll be sure to pass that along to the team. We’re here anytime you and your best friend need support!
Wonderful experience nothing to much more I can really say 🤗
Hi there Benicisha!
Thank you so much for the kind words! We’re thrilled to hear you had a wonderful experience — it truly means a lot to us. We’re always here if you need anything down the road!
Simple, easy and professional. Also not too expensive. Had my documents the next day.
Hi Christine!
So glad to hear it was quick and affordable for you! We’re happy everything went smoothly — let us know if you ever need anything else.
My experience was fast and easy. The website was pretty easy to navigate through as well
Hi Courtney!
We’re so glad to hear everything went smoothly and that the discount helped! Big thanks to your neighbor for the referral — we’re always here if you need anything.
Received my order on line with ease, it was easy to accomplish all this on line with no hassle. Thank you
I signed up for auto renewal last year but had to start process all over this time around
Hello Gregory!
Thanks for the heads-up — we’re sorry the auto renewal didn’t go as expected. That shouldn’t have happened, and we appreciate you taking the time to let us know. If you’d like us to look into it further, feel free to reach out to [email protected]. We’re happy to help!
There was only a small bump in the road, but overall everything went smoothly.
Hi Peggy!
Thanks for sharing your experience — we’re glad to hear everything went smoothly overall! It’s wonderful that your furry baby is getting the recognition they already deserve. If you need any help with the payment process, feel free to reach out — we’re here for you.
So far everything they said dose come in the basics package and it was very easy and they explained through it all, the part I would change with all the basics documents is available for download, I would include the basics card license that comes in the second package as a as part of the first first package, other wise at this point very happy with the ease so far
Hi Steve,
We’re so glad to hear the process has been easy and clear for you! We appreciate your feedback about the basic package—it’s helpful and will be shared with our team. Thank you for choosing us, and we’re happy to support you and your ESA!
It was easy and fast did not have to wait. The customer services was on point too.
Hi Frank,
We’re so happy to hear you had a fast and smooth experience! Thank you for trusting us and for the kind words—word of mouth means everything. Wishing you and your furry friend lots of comfort and happiness!
Fast easy process very clear process easy to follow received documents so quickly!
Hi Traci,
We’re so glad to hear it was a fast and easy experience for you! Thank you for your kind words and for choosing Support Pets. Wishing you and your furry companion all the best!
Hi there Ealon!
We’re so glad the process was easy and that you had a great experience! Thanks for choosing us — and big thanks to your son for the referral too!
I subscribed with the holiday deal for $99 and my card was charged $134. I have yet to receive a response as to why
Hi Melinda!
Thanks for bringing this to our attention — we’re sorry for the confusion and the delay in response. Please reach out to [email protected] with your order details so our team can look into the billing issue and get it sorted for you right away. We appreciate your continued trust in us!
Easy to work with and hassle free. Professional people who are skilled in what they do. Fast turnaround.
Hi Alethea!
Thank you for the kind words! We’re so glad the renewal process was smooth and hassle-free for you. We’re always here to support you and your ESA whenever you need us.
I have been using Support Pets for over three years. The reliability and professionalism is what keeps me using this service for my emotional pet.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Emily,
Thank you so much for sharing your experience—we're truly glad we could help make things more manageable for you and your cat! 🐱💛
It’s wonderful to hear that the discount made a difference and helped you move into your new home with your ESA by your side. Our goal is to make support accessible and affordable, especially during times when finances are tight.
We’re always here if you need anything else—and we’re so happy your journey with us started on Instagram!