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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Being able to travel with my baby is priceless, thanks to Support Pets I can have my little companion everywhere. Thanks
Prompt efficient customer service No problems Thank you for supporting our family.
Hello Joanne,
Thank you so much for being with us all these years. We're truly grateful for your trust and happy to have supported your family along the way.
It means a lot to know the service has been smooth and helpful for you.
Support pets has been a great organization to work with, very prompt and efficient. I do wish the website was more user friendly, it's sometimes hard to locate the info or link you want, but the chat team are always friendly and able to resolve any issues.
Hi Patricia,
Thank you so much for the thoughtful feedback! We're glad to hear the service and chat team have been helpful and responsive.
We appreciate your note about the website experience and will definitely take that into consideration as we work to improve it.
Thanks for finding us and for trusting us to support you and your ESA needs.
Made it quick and easy to make my dog a ESA. Now we can have are little guy anywhere we are
Hi Chelsey,
We're so glad to hear the process was fast and easy for you—and that your little guy can stay by your side where he belongs.
Big thanks to your mother-in-law for the referral too!
Nice, professional package! Good service, love the genius tag.
Hi Jeanette,
Thank you! We're glad you loved the package and the GeniusTag—it’s great to hear everything met your expectations.
We’re always here if you need anything else.
Good, okay, easy to use, quick, affordable, convenient …..
Hello Linette!
Thanks for the kind words — we’re glad it was a smooth experience! Yes, ESA letters typically need to be renewed each year. While we don’t currently offer extended plans, our renewal process is quick and easy when the time comes. Feel free to reach out if you have more questions!
It was a fast and easy experience, I'm glad I could get them registered. Will I get a paper letter in the mail?
Hi Carrisa!
We’re so glad the process was quick and easy for you — and big thanks to your sister for the referral! If you selected a physical copy during checkout, it will be mailed to you. If you're unsure, feel free to reach out to [email protected] and our team can check your order details.
Good until I needed to order additional vest and leash and tag
Hello Martha!
Thanks for your feedback! If you’re looking to order a vest, leash, or tag for your second dog, feel free to visit www.supportpets.com — just make sure you’ve completed the process for each pet through our service. Let us know if you need help placing the order!
It was really easy and fluid I love this folks jj. I want my doggy friend with me all time and you make it real
Hi David!
We’re so happy to hear that — and we love that your friends recommended us! It’s wonderful that your doggy friend can stay by your side. Thanks for being part of our community!
Quick and easy. Love the fast response from the team. Thanks
Hello Teresa!
So glad to hear you had a great experience and that our team could help quickly! Thanks for choosing us — we’re here if you need anything else.
Quick, easy, affordable, and especially worth it for your furry loved one(s)!
Hi there Sky!
Love hearing that! We're so glad it was quick and affordable for you — our pets mean the world, and it's great to help make life a little easier for you both.
Worked great and got back to me fast. Was great that there were videos showing me what everything was and how to ise my esa
Hello Tyrel!
So glad to hear it was a smooth and helpful experience for you! We’re especially happy the videos made things easier — thanks for choosing us for your ESA support!
Fast! I would choose them over and over again. This is what you need when you need it.
I have used ESA For three years now. It's pretty easy to renew it and I haven't had any issues with being able to have my dog with me at my apartment.
Hi Kim!
We’re so happy to hear that everything has gone smoothly for you over the years — and glad our team could quickly clear up the misunderstanding. Thanks for sticking with us, and give your pup some extra love from us!
I had contemplated on surrendering my dog to a no kill shelter are giving him up to a family member because I was having a hard time finding a place plus pay the pet deposit and a deposit but with this service I'll be able to keep my dog. I'm so happy I have had him for 13 years he's part of the family that's my emptiness baby and I'm so thankful for this service that you guys offer.
Hello Angela!
Thank you so much for sharing this — it means a lot. Lucky is clearly such an important part of your life, and we’re so glad this service helped you keep him right where he belongs. After 13 years together, he’s definitely family. We’re honored to be part of your journey with him!
It was a little difficult to get the documents printed. But overall it was fine.
It was a s good as I could ve expected. The instructions were very clear
The video was helpful as well. However there is to many emails a day for me I just used the product on the website. Now your emailing.
Hello there,
Thank you so much for your feedback—we’re glad to hear the process and video were helpful, and we hope you and your new pup are doing great! 🐶💛
We totally understand about the emails—thanks for letting us know! You can always manage your email preferences at the bottom of any message, and we’ll make sure to respect your space moving forward.
Enjoy every moment with your puppy, and we’re here if you ever need anything!
I wanted to make my cat an ESA pet because it is cheaper than the pet rent for my new upcoming apartment, but when I realized I was not financially ready to move forward they requested a $20 discount which I made me be able to get both the ESA certificate and my new home! I am very grateful.
Hi Emily,
Thank you so much for sharing your experience—we're truly glad we could help make things more manageable for you and your cat! 🐱💛
It’s wonderful to hear that the discount made a difference and helped you move into your new home with your ESA by your side. Our goal is to make support accessible and affordable, especially during times when finances are tight.
We’re always here if you need anything else—and we’re so happy your journey with us started on Instagram!
Services and everything was pretty smooth and easy to get around in. I appreciate everything!
Hi there,
Thank you so much! We’re glad to hear the process was smooth and easy for you—that’s exactly what we aim for. We appreciate you too!
Love how fast documents come in! They are legit and make it easy to take my dog anywhere!
Hello Jasmine,
Thank you so much! We're thrilled to hear your documents arrived quickly and that the process was clear and helpful. 🐶💛
It means a lot to us to be part of your journey—your pup is lucky to have you, and we’re honored to support you both.
We’re always here if you need anything else!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Bertha,
Thank you for sharing something so meaningful. We’re honored to have played a part in helping you and your companion stay together—especially when it brings you peace and comfort.
It’s our goal to make the process easy and truly supportive for those who need it most.
Have a great Sunday! 🐾🐶