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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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It's a really good way to keep your dog with you! The only think I didn't like it's that they write the same to everybody… I think they should read the note explaining why you want or need a ESA dog! But for the rest really good and really fast!
We are glad that you are enjoying our service. Your feedback is highly appreciated! Thank you for supporting us.
I would have given 5 stars but I think that paying the fee of almost $100 should also include a dog tag and card along with the documents but I learned I must pay and extra fee to get the dog tags and all. It should all be like a bundle for one set price.
Thank you for your feedback! Your support is greatly appreciated.
The documents are outstanding. Thank you. The presentation is very professional and has been accepted everywhere I go.
Thank you for your kindness! We are glad to be of assistance, take care, and have a great day!
Thank you for supporting our services! Your convenience always matters to us, and we're glad to be of assistance.
I did not get any page stating how much was taken out of my bank account!
Poor business practice!
Was very helpful and kind. The process was easier than I thought. Thank you.
We always try to provide excellent service, and your appreciation motivates us to move forward and improve even more. Thank you for supporting us!
The form was quick and easy to fill out. I received my documents within a few days.
Your convenience matters to us, that's why we aim for a fast, easy, and hassle-free transaction. Thank you for supporting us!
This was an easy process and I am very happy to know my darling Winston will be with me always.
It is our pleasure to provide our valued customers with great service. Thank you for trusting us.
Very informative and easy, so happy to let her go anywhere with me
Thank you! We are happy to see you enjoy our services.
I ordered merchandise from them more than a month ago. Website says delivery 7-10business days, no merchandise received, call left on hold for more than an hour, email response are vague and not answering direct question, horrible customer service!. I still have no answers and no merchandise...
Was easy to navigate and the whole experience I would highly recommend! Received documents and vest in record time. I am more then pleased with this service.
Thank you for being part of the Support Pets family. Thank you for trusting us!
Very easy to register and so much information that I didn't know about.
Thank you for choosing Support Pets for your ESA needs, we are glad to be of assistance.
Muchísimas gracias fue de mucha ayuda para tener a mi perro en mi apartamento ya que no me lo querían aceptar gracias a ustedes pude lograr quedarme con él y no darlo en adopción ya que mi hijo y yo nos estábamos poniendo muy tristes por eso y ahora estamos juntos los tres como una familia que somos
Your satisfaction is our priority! Thank you for allowing us to serve you.
I was so excited when I found out about this service as I needed to take my pet with me from NY to LA. DO NOT FALL FOR IT! I paid for the upgrade including "all access". First of all, no airline accepts this. Maybe ESA was a good solution in the past but since 2020 regulations have changed and no one will accept it (jokes on me for not checking prior to buying). Secondly, the form generated by the Dr. had my first and last name inversed. I emailed support to get this modified, no action. Thirdly, I get an email that the shipment of the physical ESA got canceled due to some address issue (note: address that I use on a daily basis for ALL my deliveries). I called the support service, she said they need a minimum of 10 days to get this sorted. It has been 3 weeks, still nothing. No follow ups or updates. Do not recommend!
A relief to know my little fellow will be allowed at my apartment complex
Quick and easy. Everyone is very friendly and helpful
Our goal is to provide an easy and smooth application for all pet parents who are in need of ESA documents. Thank you so much!
Unclear of additional cost. Good information. I am happier with my pet around and am getting out of the house more and attending functions.
Do not hesitate to reach out to our Customer Service if you have any questions or concerns at [email protected] or 1-855-700-PETS. However, we're glad that our service has been a great experience for you! Thank you for your trust and support. ♥
So far it's been easy. I was able to hold my cat carrier on my lap and pet my cat for the entire flight.
Thank you so much! We are happy to see you enjoy our services!
Thank you for sharing your positive feedback and rest assured, our team will continue to work on this so all our pet parents will have a hassle-free service from us.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for leaving us positive feedback! It is our pleasure to be of assistance. Glad that you are enjoying our service.