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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I am glad that there are people to handle PS's renewal for this year. Hopefully everything will go smoothly when we go by car.
So far good, I am happy with the certificate and the vest.
Thank you for sharing your experience with the process. Your feedback helps us to improve our services for everyone.
This was simple and fast! Very easy to navigate answering questions.
Hassle-free service is what we always aim for! Thank you for letting us know that you experienced this from us.
It's too big for Milo! I need a size smaller! How do I return?
We're so sorry to hear about this. Our team will be sending a private message for assistance shortly.
Have never been questioned about my dog went I take her around the mall.
Thank you for having Support Pets by your side! We appreciate your positive feedback on our company.
Thank you for your help in getting my dog Kimmy registered as my emotional support dog. She is so well trained. And now I can go grocery shopping with her instead of being turned away from stores. We walk up to 3 miles a day.
We're very happy to know your thoughts about Support Pets. Thank you for choosing us!
Service is very good and easy, but the vest is very stiff and spins around. I ordered a couple vests off Amazon that are softer and have a strap through the front legs.
We’re always working hard for your experience to be smooth and easy! Thank you so much!
WHEN I GO IT I WAS SUPPOSE TO BE ABLE TO FLY WITH HIM FOR FREE. WHEN THE AIRLINE WOULD NOT EXCEPT IT I CONTACTED YOUR COMPANY AND THEY SAID IT JUST CHANGED. BUT THEY STILL AVERTIZE THAT YOU CAN
We're sorry to hear about this. But as always, we remind pet parents that airlines adjust their policies on a regular basis, the best thing to do is to contact the airline of choice and learn more about their policies, limitations, and possible fees. Your feedback is highly appreciated and rest assured, we will improve as a whole.
Love the service. The vest was to heavy and to big for Chrissy. We sowed the bandana onto a smaller coller.
We're happy to hear that you think Support Pets has great service. We take pride in everything that we do. Thank you so much.
Easy to understand and fill out the necessary information. I am so relieved to have been granted ESA status for my dog, Bobby. He is important every day of my life and now I know he and I will never need to be separated, especially when traveling. Thank you so much for for understanding and eliminating my stress.
Your satisfaction with our services is what keeps us moving forward. Thank you!
Considerate questions that are not too intrusive. I felt heard and my struggles were validated.
Your appreciation tells us we are doing good, and on that note, we’ll continue to improve even more! Much appreciated words!
We are happy to help! Thank you so much for your feedback. We appreciate your support.
Knowing I can take my baby with me everywhere is such a relief! He helps me in ways I can't even explain! Thank you!
You are welcome! Thank you for your trust and support!
I had ordered an XS harness but I received an XXS. I'm not sure but it may be past the time. I am disabled and can't get to PO very often. With this being your fault by sending wrong size, I would think you would make it right by sending me the correct size, XS. I will send the XXS back as soon as Ican.
Other than this, I was very impressed with everything else. Thank you for everything, and your help on th harness replacement.
Feel free to leave us feedback or review once you're able!
I purchased my Esa and got Dr letter. Could not take my dog on vacation as hotel did not accept her with Esa as the site said most would not so we left our puppy with friends. Every restaurant said that only registered service animals were permitted and not Esa. So, What a money making scheme. Wish I had know to take photos of these notices.
You are welcome! We're very happy to help with your ESA needs. :)
No comments no problem everything is perfect great support for me and my fur Babies
No worries! If you'll have any feedback or review in the future, feel free to let us know anytime. :)
Easy n friendly user to watch your video n order approval.
We believe our amazing pet parents deserve an easy application process! Thank you for your positive feedback! ♥
Received all documents except I didn't receive the l leash for the harness.
We would like to check this out for you, so a private message will be sent shortly.
To sum things up, I was already exposed to the Support Pets website & was thinking about getting my dog verified. Until my rental office got word of my dog and sent a notification stating we had to get rid of him within a week. So my gf & I were worried at first, then I talked to a friend that told me to verify him as an ESA and it all clicked. So I went back to the Support Pets website and did major research, I read EVERYTHING on the website that gave me insight on my rights to having an ESA. After that I purchased the documents, sent them to the office and he is still with me till this day. At the time of this review, that was well over a month ago. Getting him verified literally saved my life, I would have been completely devastated if we would have had to get rid of him.
We are very happy that our service has been beneficial to you! Thank you so much for letting us know this. ♥
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Our goal is to provide an easy and smooth application for all pet parents who are in need of ESA documents. Thank you so much!