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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Knowing I can take my baby with me everywhere is such a relief! He helps me in ways I can't even explain! Thank you!
I had ordered an XS harness but I received an XXS. I'm not sure but it may be past the time. I am disabled and can't get to PO very often. With this being your fault by sending wrong size, I would think you would make it right by sending me the correct size, XS. I will send the XXS back as soon as Ican.
Other than this, I was very impressed with everything else. Thank you for everything, and your help on th harness replacement.
Feel free to leave us feedback or review once you're able!
I purchased my Esa and got Dr letter. Could not take my dog on vacation as hotel did not accept her with Esa as the site said most would not so we left our puppy with friends. Every restaurant said that only registered service animals were permitted and not Esa. So, What a money making scheme. Wish I had know to take photos of these notices.
You are welcome! We're very happy to help with your ESA needs. :)
No comments no problem everything is perfect great support for me and my fur Babies
No worries! If you'll have any feedback or review in the future, feel free to let us know anytime. :)
Easy n friendly user to watch your video n order approval.
We believe our amazing pet parents deserve an easy application process! Thank you for your positive feedback! ♥
Received all documents except I didn't receive the l leash for the harness.
We would like to check this out for you, so a private message will be sent shortly.
To sum things up, I was already exposed to the Support Pets website & was thinking about getting my dog verified. Until my rental office got word of my dog and sent a notification stating we had to get rid of him within a week. So my gf & I were worried at first, then I talked to a friend that told me to verify him as an ESA and it all clicked. So I went back to the Support Pets website and did major research, I read EVERYTHING on the website that gave me insight on my rights to having an ESA. After that I purchased the documents, sent them to the office and he is still with me till this day. At the time of this review, that was well over a month ago. Getting him verified literally saved my life, I would have been completely devastated if we would have had to get rid of him.
We are very happy that our service has been beneficial to you! Thank you so much for letting us know this. ♥
The extra items are appreciated! I understand about the shopping time due to staffing shortage and shipping delays. Thank you for getting our boys their vests as quickly as you did.
The extra items are appreciated but the shopping time could be improved. The covid thing doesn't always work as an excuse.
I love everything about it. I wished I knew about it sooner. I would definitely recommend it to everyone. Everything was delivered so quickly. As long as my pup Chance is happy I'm happy. We couldn't have done this without Support Pets. Thank you!
Thank you for letting us know that you have enjoyed our service. We wish you happiness moving forward with your pup Chance!
Definitely the goal we're eyeing for everyone! Thank you so much!
Nothing good so far, have not gotting my 2 rear belts an 2 leasches yet its been 3 weeks whats the delay
We're very sorry for the inconvenience and we'd be more than happy to help. We will send you a private message for further assistance.
I signed up for 2 pets hope u got them both,
Received the documents but apts didnt accept them-said i had to get documents filled out from the complex for the dr themselves-an DIRECTLY with their letterhead.
Thank you for letting us know this and we're sorry for the inconvenience. Our team will send you a private message for further assistance.
Received the basic documents promptly and the same with regards the vest and the official documents. All the items are very neat and helpful!
Exactly what we strive to accomplish, is an easy and fast experience for our customers. Thank you for the support! ♥
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Feel free to leave a review about Support Pets soon. If you have other concerns or questions, you can always reach out to our Customer Service. :)
Got certified and get to stay where I live! Thank you!
You are most welcome! We're glad that our service has been beneficial to you!
It's been great. I like how easy it was to obtain my paperwork
Thank you very much for your kind review of our company. We are happy to hear you received your documents in a timely manner and hope to continue to exceed your expectations in the future!
I had a great experience. Everything was well detailed and done in a timely manner
We're happy to know that you had a great experience with us! This is what we always have in mind. Thank you!
It is wonderful to hear our services have been so beneficial to you and your sweet pet. Thank you very much for your kind comment!
Thank you so much for the trust and support that you have given us. We appreciate that you see our services in a good light, as we just want to help furparents and their furry angels to be together as much as possible.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
You are welcome! Thank you for your trust and support!