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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Everything was smooth with not delays. My documentation help me to take my pet with me everywhere and that is was I really neded Thanks
You are most welcome! We're glad to know that everything was smooth and easy for you. :)
Very easy process and got my documents super quick
Thank you so much for sharing your positive feedback with us. We're glad that you received your documents in a timely manner.
It took over a week to receive my documents due to having to redo the questionnaire because of an error on support pets part.
We appreciate your feedback and our sincere apologies for the inconvenience. Rest assured, we will improve our services to better serve all our amazing pet parents in need.
We are happy to hear you found the application process with Support Pets simple. :)
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Feel free to let us know your review about Support Pets soon. If you have any other concerns or questions, please reach out to our Customer Service. We're always here to help!
I submitted my request for my ESA and two days later received my documents. Couldn't have been any better!
Your appreciation tells us we are doing good, and on that note, we’ll continue to improve even more!
I received my documents very quick since everything was done through email. But when I purchased an ID and tags I ran into problems. Someone in the company had entered my address incorrectly so I can't get the package. It's lost somewhere in the USPS black hole. I had called 3 times and talked to 3 different representatives all stating they were escalating to supervisors. In each case no one would contact me to rectify the issue. The customer service representatives each one told me my address was incorrect but they couldn't change it only someone in corporate had to do that. Each one was very polite and seemed helpful but couldn't help me. I contacted corporate via email twice each time their response was the package was shipped and they have no control over the post office I was out of luck! Finally after my third attempt with corporate today they have decided to refund my money. I would really rather have the ID and tags because I hate carrying around a letter to show at restaurants and stores etc…. So if all you want are the documents then you're in luck great service. But I've seen comments on the BBB site where others have had problems with getting ID tags and even vests.
We are very sorry for the inconvenience this has caused. This is not the Support Pets experience that we want you to have from us. Rest assured, we will improve our service to avoid such in the future.
Really fast and so very easy and helpful. The questions were simple and service was fast. I was able to get myself and Jujube a place 2 weeks after I got the papers and no pet deposit or pet rent. Thank you so much!
It is wonderful to hear our services have been so beneficial to you and Jujube. Thank you very much for your kind comments and continued support of our company!
Being approved to have my cat as an emotional support animal is very helpful. I have high amounts of stress and he definitely calms me down.
Best decision I ever made.
We are happy to help! Thank you so much for your feedback and we appreciate your support.
Very knowledgeable, easy and fast process. Simple questions and helpful people throughout.
We are committed to providing an easy application process for our amazing pet parents. Thank you so much for your trust and support.
I am so happy to bring my puppy anywhere with me without being questioned! I love the company of my pup and this is one of the best things I have invested in! Thank you Support Pets
You are most welcome! We're glad that our service has been beneficial to you. :)
Beautiful experience and super fast! Will recommend to everyone
Thank you for sharing your real thoughts about Support Pets! We appreciate your trust and support!
I was a bit worried when I ordered the documents online as I wasn't sure if it were a credible website, but I had no problems with the process. I got the documents within 48 hours and they were accepted for what I needed them for. I was pleased with my experience.
Thank you so much for sharing your positive feedback with us. We're glad that you received your documents in a timely manner. Rest assured, Support Pets is 100% legitimate and we're always here for all furparents!
Great service, fast and awesome customer service. I will use your services in the future. I really recommend this company
Thank you so much for your trust and support in us! We truly appreciate it.
Very easy too deal with and prompt. Would recommend for anyone who wants to travel with there pets!
We are thankful to have you part of our ESA family! It is wonderful to know our services have greatly benefited your family.
Registration process was simple and easy. The documents were sent within 48hr as promised. The vest, ID card and tag arrived within 4 weeks. My dog can now go everywhere I go Hassel free!
The website where we went through the approval for our ESA was very user friendly and clear. If we ever had any questions, customer service was more than willing to help, but the FAQs answered everything we ever had a question about.
We are committed to providing an easy application process for our amazing pet parents. Thank you for letting us know we are meeting this goal!
I was under the impression that I could use my materials for flights but they were not recognized and I had to pay for my pet. I did notice that there was a tag in the package for service support. So had I looked over all of the materials, I would not have had to pay.
Thank you for sharing your feedback with us. If your ESA is not very big, they only charge a fee and you can have your ESA inside a transport cage in front of you. But because airlines adjust their policies on a regular basis, the best thing to do is to contact your airline of choice and learn more about their policies, weight, size limitations, and possible fees.
Got my stuff pretty quickly. Thank you. Glad to finally be able to keep my pet with me at a lot of places and not have to pay extra for them now
Thank you very much for your kind review of our company. We are happy to hear you received your documents in a timely manner and hope to continue to exceed your expectations in the future.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for the trust and support that you have given us. We appreciate that you see our services in a good light, as we just want to help furparents and their furry angels to be together as much as possible.