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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I was a bit worried when I ordered the documents online as I wasn't sure if it were a credible website, but I had no problems with the process. I got the documents within 48 hours and they were accepted for what I needed them for. I was pleased with my experience.
Great service, fast and awesome customer service. I will use your services in the future. I really recommend this company
Thank you so much for your trust and support in us! We truly appreciate it.
Very easy too deal with and prompt. Would recommend for anyone who wants to travel with there pets!
We are thankful to have you part of our ESA family! It is wonderful to know our services have greatly benefited your family.
Registration process was simple and easy. The documents were sent within 48hr as promised. The vest, ID card and tag arrived within 4 weeks. My dog can now go everywhere I go Hassel free!
The website where we went through the approval for our ESA was very user friendly and clear. If we ever had any questions, customer service was more than willing to help, but the FAQs answered everything we ever had a question about.
We are committed to providing an easy application process for our amazing pet parents. Thank you for letting us know we are meeting this goal!
I was under the impression that I could use my materials for flights but they were not recognized and I had to pay for my pet. I did notice that there was a tag in the package for service support. So had I looked over all of the materials, I would not have had to pay.
Thank you for sharing your feedback with us. If your ESA is not very big, they only charge a fee and you can have your ESA inside a transport cage in front of you. But because airlines adjust their policies on a regular basis, the best thing to do is to contact your airline of choice and learn more about their policies, weight, size limitations, and possible fees.
Got my stuff pretty quickly. Thank you. Glad to finally be able to keep my pet with me at a lot of places and not have to pay extra for them now
Thank you very much for your kind review of our company. We are happy to hear you received your documents in a timely manner and hope to continue to exceed your expectations in the future.
I had a very good experience. It was a quick survey and I received my documents quick. Very pleased.
Your satisfaction with our services is what keeps us moving forward! Thank you! ♥
Went to the emergency for my pup, paid, sent in the invoice, everything went as expected. Got paid within the week. No complaints here.
If you’re happy, be sure we’re also happy! Thank you! ♥
My landlord requires additional paperwork.
Reasonable Accommodation form. The ESA papers that I paid for are virtually useless without a signed Reasonable Accommodation form.
We appreciate your feedback. No worries, our team will send you a private message to help you out.
Review was good and Fast. Didn't take long.
The only thing that took long was specially ordered items. Need to update information on receipt, as it says specially ordered items take 10-14 days but it was way longer
We're very sorry for the inconvenience and we truly appreciate your feedback. No worries, Support Pets will always remember each feedback so we can overall improve our business.
We are committed to providing our loving pet parents with quality service when it comes to registering their furry loved ones as ESA. Thank you for choosing!
Actually, this was easier than I expected to answer the questions. I shall be expecting to be able to have my pet as a emotional pet.
Thank you so much for the trust and support that you have given us. We appreciate that you see our services in a good light, as we just want to help furparents and their furry angels to be together as much as possible.
Thank you! I really appreciate this service. It has made it easier for me to spend more time with my dog, causing less anxiety to both of us.
You are most welcome! We're glad that we were able to help you out with your ESA needs.
I purchased items on July 17th and have not received anything after 7 weeks. They charged my credit card and have never sent my items. I have contacted them 4 times, and I am just getting a computer generated response or get a person who tells me that a supervisor needs to call me back, and no one calls me back. Horrible company! I definitely think it is a scam and I got ripped off. Do not buy anything from this company. If I could, I would give them zero stars.
We are very sorry to hear about this. We'd like to make this right for you so we will send you a private message for further assistance.
It was a Fairly straight forward process. The website was fairly clear as was the billing process.
We are glad your experience was great using our services! That’s exactly what we strive to achieve. We wish you happiness moving forward! ♥
Thank you for your support! We are committed to providing our loving pet parents with quality service when it comes to registering their furry loved ones as ESA.
We are happy to hear your experience was good with Support Pets. Thank you for taking the time to let us know your thoughts.
I am hoping this stays a good experience... the only issue is my dogs pounds on my certificate reflects her puppy weight and now she weighs much more.
We hope to continue to meet your expectations and beyond! Thank you for your support.
It was very easy to fill out. Wish I new about this sooner. Yea
We are thrilled to hear you found the application process easy. Thank you for your positive feedback!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for sharing your positive feedback with us. We're glad that you received your documents in a timely manner. Rest assured, Support Pets is 100% legitimate and we're always here for all furparents!