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Support Pets

4.7

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From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


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Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,524
quality
1,493
This company responds to reviews on average within 0 days

Instant Feedback

57,264 reviews

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California
1 review
0 helpful votes
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Fast Delivery
August 23, 2023

Just as advertised! Excellent service.only downside is that there is an expiration date and I have been questioned a couple times on why that is. Certanly because I'd have to pay for a renewal, but for places that require proof of ESA for my pet it does not make sense on why there would be an expiration on it.

Date of experience: August 23, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your trust! We don’t want our customers to wait, so we try to deliver the package as soon as possible.

Texas
1 review
1 helpful vote
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My Support Pet
August 23, 2023

I never knew how easy it could be to have my Sadie and Carlie registered as support pets. Since I have gone through the process, I've taken them everywhere with me. It makes all of us very happy to be together all the time. It has truly helped with Sadie's seperation anxiety as well. Thank you Support Pets for this awesome opportunity. It is life changing.

Date of experience: August 23, 2023
Mary Ann G. — Support Pets Rep
over a year old

Nothing can be more comforting than being with our ESA, it is our goal to make your dream reality of having a meaningful life with your ESA, and we are glad that we can be of assistance, thank you for your trust!

Wisconsin
1 review
0 helpful votes
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Please do not send me emails for increasing the qualifications do not have income for that.

Date of experience: August 23, 2023
Texas
1 review
0 helpful votes
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Feeling Ricco
August 23, 2023

Ricco has helped me and my family bring a little more joy, happiness and excitement to our lives since my grandson passed and to help deal with all the memories of him and other family and friends that have been so close to is and passed away since Covid hit this world.

Date of experience: August 23, 2023
Mary Ann G. — Support Pets Rep
over a year old

Nothing can be more meaningful than being with our ESA, and we are glad that we can be of assistance, thank you for your trust! We hope our partnership could last for years!

Texas
1 review
0 helpful votes
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Fast!
August 23, 2023

I submitted my information and payment and received my documents in 2 days!

Date of experience: August 23, 2023
Mary Ann G. — Support Pets Rep
over a year old

That is exactly what we want to achieve for our valued customers! An easy application process for our valued customers!

South Carolina
1 review
0 helpful votes
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I am very pleased with the care and responsiveness of Support Pets

Date of experience: August 23, 2023
Mary Ann G. — Support Pets Rep
over a year old

Nothing can be more meaningful than being with our ESA, and we are glad that we can be of assistance, thank you for your trust!

New York
2 reviews
0 helpful votes
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Easy
August 23, 2023

So fast and easy! The whole experience was great! I would definitely recommend

Date of experience: August 23, 2023
Mary Ann G. — Support Pets Rep
over a year old

A fast, easy, and hassle-free transaction is what we want our valued customers to experience with us, thank you for supporting our services.

Pennsylvania
1 review
1 helpful vote
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LOVE THIS SERVICE!
August 23, 2023

Love this service. My little fur baby is now being certified as a service dog :) Highly recommend if anyone wants to get their pet certified!

Date of experience: August 23, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for sharing this lovely photo, thank you for trusting our company with your ESA needs.

Jordan
1 review
0 helpful votes
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Satisfactory
August 23, 2023

Works as described. Didn't take very long to fill out and submit. Recommend.

Date of experience: August 23, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you so much for your kindness! We will continue to improve so our partnership continues for many years!

Texas
1 review
0 helpful votes
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Process
August 23, 2023

Easy and seamless. I didn't realize this would be an annual renewal

Date of experience: August 23, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for choosing Support Pets and for providing feedback on our website! Please do not hesitate to contact our customer service if you have any questions.

Texas
1 review
0 helpful votes
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Good
August 23, 2023

I am pleased it was an easy process. Blah blah blah b l ah blah

Date of experience: August 23, 2023
Mary Ann G. — Support Pets Rep
over a year old

An easy application process for our valued customers is what we always want to achieve, thank you for trusting our company with your ESA needs!

New York
1 review
0 helpful votes
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Love it
August 23, 2023

Everything is good, thanks. Great deal, received everything as promised

Date of experience: August 22, 2023
Mary Ann G. — Support Pets Rep
over a year old

We are happy to know you enjoy our services, thank you for trusting our company with your ESA needs.

Oregon
1 review
0 helpful votes
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ESA DOCUMENTS
August 23, 2023

I was very surprised at how fast I received the documents for Daisy may.
However though I did send an email asking if the price that I paid was for both my dogs because when I sent the initial paperwork I had both dogs names on the paperwork.
I received an email back saying that Sophie was added but no document came with her name on it or an answer if the price paid was for both or if it was more

Date of experience: August 22, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your trust! We don’t want our customers to wait, so we try to deliver the package as soon as possible.

Georgia
1 review
0 helpful votes
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Great Experience!
August 23, 2023

Overall, a quick and easy process -- I received my ESA documents within about 3-4 days! The customer service team promptly made revisions to my forms. My only feedback is that my referall code would not work when given to a friend who also wanted to purchase an ESA document from this same website.

Date of experience: August 22, 2023
Mary Ann G. — Support Pets Rep
over a year old

We are glad that you have a great experience with our services. Thank you for your support, and for trusting our company with your ESA needs!

Texas
1 review
0 helpful votes
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Good experience
August 23, 2023

Good experience with getting documents for my move to another apartment complex.

Date of experience: August 22, 2023
Mary Ann G. — Support Pets Rep
over a year old

We are glad that you have a great experience with our services. Thank you for your support!

Florida
1 review
0 helpful votes
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Nyla
August 23, 2023

Have not needed to use it yet. I will let you know how it goes when I do use it.

Date of experience: August 22, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for using our services, and we hope you find them beneficial.

Iowa
1 review
0 helpful votes
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Cowee
August 23, 2023

We have been wanting to move but could not find a apartment where we can have our dog having these documents means I know I can move anywhere and have my ESA dog with me

Date of experience: August 22, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for choosing Support Pets and for providing feedback on our website! Please do not hesitate to contact our customer service if you have any questions.

Florida
1 review
0 helpful votes
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Great
August 23, 2023

Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome

Date of experience: August 22, 2023
Mary Ann G. — Support Pets Rep
over a year old

We are glad to know that you are satisfied with our services! That’s exactly what we strive to achieve!

Texas
1 review
0 helpful votes
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Nice to have ESA for my pets
August 23, 2023

I am very happy I was able to register both of my kitties, over the years they got me thru difficult times and it took me a couple of years after I was told I could register them. I am very happy I did and now we can go anywhere together.

Date of experience: August 22, 2023
Mary Ann G. — Support Pets Rep
over a year old

We always strive to provide an easy and fast experience for our valued customers, and we are happy to know you weren't inconvenienced by our process! Thank you.

North Carolina
1 review
0 helpful votes
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I needed some data quickly prior to receiving my documents & was emailed that my pup was indeed covered.

Date of experience: August 22, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you! We don’t want our customers to wait, so we respond as quickly as possible. Thank you for supporting us.