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Support Pets

4.7

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From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


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Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,526
quality
1,493
This company responds to reviews on average within 0 days

Instant Feedback

57,274 reviews

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New York
1 review
0 helpful votes
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Amazing company to work with
August 28, 2023

Quick and easy process! They're very good with communicating and fast to respond to any questions! I'm really happy I went with Support Pets!

Date of experience: August 28, 2023
Michigan
1 review
0 helpful votes
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Great quick service!
August 27, 2023

Really great service a bit sketch but well worth it!

Date of experience: August 27, 2023
Mary Ann G. — Support Pets Rep
over a year old

That is exactly what we want to achieve for our valued customers! A fast, easy, and hassle-free transaction, thank you for supporting our services, and we hope you find it beneficial too.

Virginia
1 review
0 helpful votes
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Quick and easy
August 27, 2023

I had all documents I needed in less than 48 hours

Date of experience: August 27, 2023
Mary Ann G. — Support Pets Rep
over a year old

Your time is valuable to us, that's why we aim for a fast, easy, and hassle-free transaction. Thank you for supporting us!

New Jersey
1 review
0 helpful votes
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Happy with Support Pets
August 27, 2023

I'm happy with what u guys provided for me and my furbaby Toby. Now I can take him everywhere I go and he loves going out with me. He's a happier support furbaby. I'm truly want to give you so much and I'm so grateful for everything. Again many thanks for Toby and myself. GOD BLESS

Date of experience: August 27, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you so much for your support! Nothing can compare to the comfort our ESA can provide. Thank you for using our service, we will continue to improve so our partnership continues for many years!

Kansas
1 review
0 helpful votes
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Support pets
August 27, 2023

I have not used this yet so there is really nothing to tell.

Date of experience: August 27, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your feedback! Your support is greatly appreciated. We hope you find our services beneficial!

Texas
1 review
0 helpful votes
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Second pants is bichon mix and his name is JJ. I registered both my schnauzer who is shadow and JJ for the last three years.ordered medium That's for JJ and was sent a small can it be replaced?

Date of experience: August 27, 2023
Mary Ann G. — Support Pets Rep
over a year old

It's lovely to know that you have comfort in your ESA presence. Nothing can be more comforting than being with our ESA, it is our goal to fulfill your dream reality of having a meaningful life with your ESA, and we are glad that we can be of assistance, thank you for your trust!

Texas
1 review
0 helpful votes
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Fast delivery
August 27, 2023

I had a ton of questions before I made my purchase and I love how fast the replies was. I also love how fast the delivery time was too

Date of experience: August 26, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your trust! We don’t want our customers to wait, so we try to deliver the package as soon as possible.

Utah
1 review
0 helpful votes
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Very amazing!
August 26, 2023

Very simple which is made is stress free. I've been holding back doing this because I was anxious about how the process would go but it was quick and easy! I'm so happy I got it and I'm able to fully relax knowing I can finally go out feeling good with my pet by my side :)

Date of experience: August 26, 2023
Mary Ann G. — Support Pets Rep
over a year old

We are happy to hear you found the application process with Support Pets simple. Thank you for trusting us with your ESA needs!

Michigan
1 review
0 helpful votes
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ESA
August 26, 2023

Love how quick the process was and love all that comes with it.

Date of experience: August 26, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your feedback! Your support is greatly appreciated.

Colorado
1 review
0 helpful votes
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Wonderful Service
August 26, 2023

Easy and reassuring! I highly recommend this service for anyone who thinks they need the help of their furry friend, but is unsure how to get the support in order to make this a reality!

Date of experience: August 26, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you! A fast, easy, and hassle-free transaction is what we want our valued customers to experience with us, thank you for supporting our services.

Ohio
1 review
0 helpful votes
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I received all my documents, however the large vest I ordered for my large dog is way too small. Not sure how this fits any large dog. Everything else as far as service I've been satisfied with and would recommend. Thanks!

Date of experience: August 26, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for choosing Support Pets and for providing feedback on our website! Please do not hesitate to contact our customer service if you have any questions.

Florida
1 review
0 helpful votes
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Why you get support pets
August 26, 2023

I've had nothing but the best experience with support pets everything came in early and was very pleased with my experience

Date of experience: August 26, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your feedback! Your support is greatly appreciated.

Kentucky
1 review
0 helpful votes
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ESA
August 25, 2023

I haven't had to use it much, but it's nice to know my babies are there for me

Date of experience: August 25, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for taking the time to leave a positive review for Support Pets. Your feedback is greatly appreciated!

Illinois
1 review
0 helpful votes
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Quick and easy!
August 25, 2023

Efficient and easy to apply. Accommodating and got what I needed just in time

Date of experience: August 25, 2023
Mary Ann G. — Support Pets Rep
over a year old

A fast, easy, and hassle-free transaction is what we want our valued customers to experience with us, thank you for supporting our services.

Florida
1 review
0 helpful votes
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Took some time
August 25, 2023

Although this took a bit of time to get, I now have my documents and am more comfortable knowing that I will have my pets with me

Date of experience: August 25, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your feedback! Your support is greatly appreciated.

Virginia
1 review
0 helpful votes
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ESA documents
August 25, 2023

Documents arrived on time. They also assisted me filling up custom landlord form which is a huge help!

Date of experience: August 24, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your trust! We don’t want our customers to wait, so we try to deliver the package as soon as possible. We hope you find them beneficial!

New York
1 review
0 helpful votes
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Support Dog
August 25, 2023

Process was seamless, straightforward. Already recommended to others

Date of experience: August 24, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for using our services, and we hope you find them beneficial.

Texas
1 review
0 helpful votes
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Dogs
August 24, 2023

Always helpful and exactly what I need. Helps me keep my animals with me

Date of experience: August 24, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you! We're glad to know that you find our services helpful, and we hope our partnership can last for years!

Florida
1 review
0 helpful votes
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Good review
August 24, 2023

Easy to navigate, quick and timely processing, happy face smiley face

Date of experience: August 24, 2023
Mary Ann G. — Support Pets Rep
over a year old

We are so happy to hear that found the website easy to navigate. Thank you for taking the time to leave a comment and for trusting us with your ESA needs.

Texas
1 review
0 helpful votes
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Customer service
August 24, 2023

The customer service was outstanding and processing was done in timely manner.

Thank you!

Date of experience: August 24, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you! It is our pleasure to be of assistance and provide you with excellent service. Thank you for supporting Support Pets.