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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Fast service. Very informative. I would recommend to friends and family
Support pets was super easy and i got my documents writhing 24 hours thank you!
Cindy, thank you so much for your kind words and great feedback! We’re glad to hear the process was smooth for you and had the documents ready quickly. Please don’t hesitate to reach out if there’s anything else you need!
I was skeptical about using a service online but you have made this a seamless process
Thank you so much for your kind words, Gregory! We're delighted to hear that the process felt seamless and put your mind at ease—making things easy and comfortable for you means a lot to us. Looking forward to continuing to support you and your furry family members!
I Love it and so easy to used, I'm a deaf ladie and everything was very helpful.
Thank you so much for sharing your experience, Ida! We're delighted to hear that our service was easy and helpful for you, and we truly appreciate you choosing us. Your thoughtful feedback inspires us to keep making a difference for all visitors.
I followed the easy instructions; paid the fees and registered my Chihuahua.
Ruth, it’s wonderful to hear everything went smoothly with registering your Chihuahua! Thank you for trusting us to make the process easy and straightforward—that difference means a lot. Each happy pet and pet parent brightens our day!
Although I received the documents online I understood that it
Should receive the paper copy and I also paid for the vest which I haven't received either. Can you help with that please? Thank you
Hello Elma,
I’m glad to hear you received your documents online, but I understand you’re still waiting on your vest and paper copy. Our support team can look into your order and make sure everything gets to you. Please email [email protected] or visit www.supportpets.com to reach them directly.
I appreciate how quickly the process went. I would recommend to anyone looking for ESA information.
Thank you so much, Stephanie, for your kind words. We're glad the process was smooth and that you feel confident recommending our services to others. We truly appreciate your support.
My experience was super easy and I was able to get all the information I needed to get my pets registered!
Hi Elizabeth,
Thank you for sharing your positive experience! We're thrilled to hear that the process was easy and you had all the information you needed—making things stress-free for you and your pets is always our goal. Looking forward to helping you again anytime!
Thank you for the kind words, Kailey! We're thrilled to hear everything was super quick for you and greatly appreciate your recommendation. We're here whenever you or your pet need us next!
Sin duda una gran inversion, super fácil y rápido no me arrepiento y quiero el plab deluxe
Thank you so much, Fatima! We're truly grateful for your trusting feedback and are delighted to hear how satisfied you are with your experience. Looking forward to helping you with the plan deluxe whenever you’re ready!
Got my documents within 48 hours as promised! The questionnaire was easy to fill out as well.
Thank you for sharing your experience, Willes! We're glad to hear the questionnaire was straightforward and that you received your documents quickly—as promised. We appreciate your feedback and are here anytime you need assistance.
These people really care for us, my family is very appreciative
Jermaine, thank you so much for your heartwarming words—they truly mean the world to us. We're grateful to have the chance to care for your family and grateful for your kind trust every step of the way.
My experience with Support Pets has been very positive and calming.
Thank you so much, Sharon, for sharing your kind words. We’re truly glad to hear that your dog has made such a positive difference for you and that your experience has felt calming and supportive. It means a lot to us to be part of that journey.
I have had my dog registered as an ESA now for three years. It has made it so much easier to take her with me everywhere I go.
Thank you so much for sharing your experience, Michelle. We're glad to hear that registering your dog as an ESA has made so many aspects of your daily life easier. Your feedback means a lot, and we appreciate having the chance to support you and your furry companion.
Happy with how things turned out. Will recommend to all my friends.
Thank you, Jordan, for your kind words and recommendation. We're thrilled to hear you're happy with the outcome and look forward to supporting your needs in the future!
Hi Ike, thank you for sharing your experience and letting us know the quick turnaround met your needs—it's always our goal to provide efficient service. We appreciate you choosing us and hope everything continues to go smoothly!
Thank you, Emily, for sharing your experience. We're glad the process was quick and plan to provide all the information you need moving forward. Please don't hesitate to reach out with any questions—supporting you and your furry friend is important to us!
I emailed support because my confirmation email I received said the wrong dogs name. I was assured that the correct dogs name would be on my ESA documentation. When I got approved and received my documentation, it was still wrong. So when I emailed again, it got corrected promptly, but was still a bit frustrating.
Hi Ryleigh,
Thanks for sharing your experience—we totally understand how frustrating that must’ve been, and we’re glad our team was able to correct the issue promptly once flagged.
Because ESA letters are legal documents, accuracy matters, and we’re committed to making sure everything is right before finalizing. We appreciate your patience and thank you for giving us the chance to make it right.
I am thankful for Support Pets. My "Yogi" can go with me wherever I go. He loves the words "Let's go." He is a blessing to me and for everyone we meet.
They keep emailing the same quetions over and over and than saying it will come in 24 to 48 hours than they send another email saying they will cancel if this is not filled out and I do it again. I'm going to call my bank in the moring this is obvisouly a fradulant site.
Hi Kimberly,
We’re sorry to hear you had a frustrating experience. To clarify: our evaluation process is handled by licensed clinicians who are required to collect complete and accurate information to ensure legal compliance. If there are missing details, we will follow up to ensure your file is complete before issuing any documentation.
We never charge for a letter we don’t deliver, and our team will always reach out if anything is needed to complete your evaluation. We’re happy to look into your specific case—just email us at [email protected] or use the live chat at www.supportpets.com so we can assist you directly.
ESA letters are legal documents, and we take the process seriously to ensure they meet federal housing requirements.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Katheryn, thank you so much for your kind words about our fast and informative service. We're grateful for your recommendations and look forward to helping you—and anyone you send our way—whenever needed. If there’s ever anything more we can do, don’t hesitate to reach out!