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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Support Pets was fast, affordable, and incredibly helpful from start to finish. They made the entire process easy and took care of everything I needed. I couldn't have asked for better service!
Keith, thank you sincerely for your kind words—knowing we made everything easy and helpful means everything to us. We're committed to providing swift and affordable service you can trust ogni step of the way. It’s always a pleasure supporting you and your pets!
I have had Elizabeth as my ESA since my father pasted in 2021 and its fantastic. I never trained her but when I'm having a bad day she just snuggles me without hesitation. If we go somewhere, everyone wants to pet her, but if I'm upset, she just leans to me and really doesn't want to be petted. She is awesome. Thank you Support Pets, this has made it very easy for me to take Elizabeth everywhere with me.
Super easy process and got approved. I'm slightly concerned my complex is going to try to do a deep dive into the need but we'll cross that bridge when we come to it. Easy to contact support and get the help i need
Great it was easy and fast I really appreciate it. In such a last minute
Thank you so much, Nathalie, for sharing your experience! We're delighted to hear everything was easy and fast, especially when you needed it last minute. Please don't hesitate to reach out anytime—we’re always here to help make things a little smoother for you and your furry friend.
Me encanta porque no tengo ningun problema de llevar a mi perro con migo
Hola Wilnelia,
¡Qué bueno saber que tu experiencia ha sido tan positiva! Nos alegra mucho que puedas llevar a tu perro contigo sin problemas y que nuestro equipo haya podido ayudarte de manera excelente.
¡Gracias por confiar en nosotros y por tus amables palabras!
This was the esiest thing i have done did not have any issues at all fast and friendly
Thank you so much, Ezekhel! We're delighted to hear that everything went smoothly and you found the experience fast and friendly. It’s wonderful to know we could make things easy for you!
I had an issue with the invoice and they fixed it within minutes. Their turnaround was excellent as well. I received my paperwork in less than 24 hours. My only complaint are the incessant promotional emails, even after receiving the documents. They try to sell the vest and their other services and don't let up.
Hi Mayra, thank you so much for your kind words about our fast and efficient support—we’re glad we could resolve the invoice issue quickly! We also appreciate your honest feedback about the emails and will work to improve respecting your inbox while still keeping you informed. It means a lot to us to have you as part of our community!
It was fast and simple the paperwork did have a little issue with the signatures not being in the right spot or missing from one but it was easy to use
Hi Hanna, thanks so much for sharing your experience. We're glad the process felt fast and simple, and we appreciate the note about the paperwork — we're looking into it so that next time everything goes perfectly. Hope your furry companion is doing well!
Very quick letters and support was very quick with a response to my questions.
Thank you so much, Danielle, for your kind words and enthusiasm! Delivering swift support is our priority, and we're thrilled to know it made a difference for you. Your feedback truly brightens our day and encourages us to keep providing the best care possible.
Very professional staff, great help in finding housing for me and my best friend, Tank
Thank you, Tori, for your kind words and trust in our team—we’re so glad to have made the housing search for you and Tank smooth and stress-free. Your appreciation energizes us to continue providing empathetic, top-quality support anytime you need it.
Thank you, Shane, for your honest feedback and kind words. We truly appreciate your support and will continue striving to make your experience smooth and positive. Looking forward to serving you again soon!
This was an overall good experience. It was easy to apply for, easy to navigate and could least the 48 hrs to finalize. I would highly recommend anyone to use this service.
Thank you so much for your wonderful feedback, Amanda! We're thrilled to hear the process was quick and easy for you, and that our service made things straightforward. We truly appreciate your recommendation and look forward to supporting you wherever your furry friends' health takes you!
I had some issues getting my wife and I's account situated (which was my mistake) and the representative were attentive and helpful until it was corrected.
We're so glad to hear that our team could support you and your wife until everything was sorted out, Maree! Making account stuff easy is really important to us, and your kind words truly brighten our day. Thanks for sharing your experience!
Very fast and reliable I would recommend to everyone I need of esa animal letter go though support pets!
Antonio, thank you for your kind words and trust in our service. We’re glad to hear you found the process quick and reliable, and truly appreciate your recommendation. It's a privilege to support you and your companion in such important ways!
I answered questions about my mental health and my ESA and why I need her and I was prequalified then the doctor approved and wrote my ESA letter. This process was quick and easy and Support Pets made sure to include all letters I need and offered to help with anything I may need in the future I lol forward to experiencing those services if needed. Thanks Support Pets.
Aliece, thank you so much for sharing your experience! We're thrilled the process was smooth and that you feel supported – we're here whenever you need us. Your trust means a lot, and we look forward to assisting you again in the future.
Not being able to have my ESAs with me is a horrible feeling. When I found the Support Pets website, it explained everything. The questions were easy to answer, and the service is very prompt and efficient. I am going to be a customer for life.
Stephanie, thank you so much for sharing your experience—we’re truly honored to support you and your amazing companions. Hearing that the process was easy and prompt means the world to us because making things simple for families like yours is what drives everything we do. We’re excited to have you with us for the long haul!
The process was easy and quick. I really appreciate that being a senior. I am not savvy on the internet as I would like to be. The cost for 2 babies was the price of one which really helps anyone on a fixed income. It was very quick. Just over 24 hrs my documents were in my email. Thank you so much for everything. B.Jones Texas.
Thank you so much, Barbara, for sharing your experience. We're happy to hear the process was simple and timely, and that the pricing worked well for your budget. It’s truly our priority to make sure every pet parent feels supported and cared for.
I had two different occasions, had answered the doctors questions and I have already paid my fee and I still haven't received my papers my documents so hopefully soon I will receive them I hope
Hello Suzanne, thank you for your patience and for letting us know about the delay in receiving your documents. Our support team can check on your order right away—please email [email protected] or visit www.supportpets.com so they can get this resolved for you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Roy, for taking the time to share your experience. We're glad the process for Milo went smoothly and efficiently, and we appreciate your feedback as it helps us continue to improve. Please feel free to reach out anytime you need further assistance.