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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Everything i needed is included and it was an easy process to work with
The process was easy. In less than 24 hours I got the letter. Thank you!
Yelitza, thank you for your wonderful feedback! We're so happy the process was hassle-free and that you received your letter quickly. Looking forward to supporting you and your pets whenever you need us!
It was quick and easy process. Customer service is great. Answer all questions fast. Very excited for my pup. Definitely recommend A++++++
Thank you so much, Lisa, for your kind words and confidence in our service—it means everything to us! We’re thrilled to have helped make the process smooth for you and are excited for your pup’s journey ahead. If there’s ever anything more we can do to support you both, please don’t hesitate to reach out.
It was super fast and easy to understand and fill out. Everything was easy and quick.
Thank you, Donna, for sharing your positive experience. We're delighted to hear that the process was fast and easy for you—making things simple and quick is our goal! We look forward to assisting you again whenever you need.
Thank you so much, Tammy! We’re happy to hear the process was easy and your letter arrived so quickly. We appreciate your trust and look forward to assisting you again anytime.
I got everything that I expected thank you. This is a renewal of last year's certificate. I was happy with the first year hopefully the second year will be fine also thank you
Thank you so much, Stephen, for your continued trust and positive feedback. We're glad everything met your expectations again, and we're committed to making this second year just as seamless and caring for you and your pet.
They answered my questions and guided me through the process.
Thank you so much for your kind words, Denise! We’re truly grateful for the opportunity to assist you and are here whenever you need support navigating the process. Your trust means everything to us.
Add makes you think for the $99.00 you get everything including the vest and leash.after you purchase then you receive a offer for the vest leash kit.you need to be clear in your initial add!
Thank you for your honest feedback, Herbert. We apologize for any confusion the ad caused and will work on making our offers clearer. We hope to provide you with a seamless experience in the future and appreciate your attention to detail.
Support Pets staff is friendly, knowledgeable and makes the process stress free.
Diane, your kind words truly made our day! We're so glad the team could make everything easier for you and your furry friend—we can't wait to support you both again whenever the need arises.
Living with my support pet help living alone. Daily routine is less stressful.
Jeanne, thank you so much for sharing your experience and how your support pet helps ease your daily routine. We truly appreciate your openness and are grateful to be part of supporting you on this journey. Wishing you many stress-free, joyful days ahead.
I have tried to get everything as quickly as possible, they charged me and I have not received anything.
Hi Gustavo,
We’re sorry to hear you haven’t received your order yet. Your evaluation and ESA letter are only processed after payment, and they usually arrive within 24 to 48 hours. Please check your email—including your inbox and your spam/junk folder—in case it was filtered there.
If you still can’t locate your ESA letter, please contact our support team at [email protected] or use the live chat at www.supportpets.com so we can look up your order and make sure you receive it right away.
Learn about our products and pricing here: https://www.supportpets.com/prices
Have a great Tuesday! 🐾🐶
The website was easy to use, fast and efficient. However, I have 3 animals and it only allows two.
Hi Rebecca, thank you so much for sharing your experience and the kind words about our website’s ease of use! We truly appreciate the feedback about adding support for more pets—extensions like that help us serve wonderful pet families like yours even better. We look forward to continuing to make things speedy and simple for you!
The support team was very helpful in getting the information I needed to reset my password in a timely fashion
Thank you so much, Cindy, for sharing your experience! We’re delighted our support team could assist you promptly and make things easier—your kind words truly mean a lot to us.
Very easy process and very straight forward. Got me my ESA without any issues.
Thank you so much for sharing your experience, Thomas! We're thrilled to hear the process was smooth and straightforward for you. If you ever need any further assistance or support, don’t hesitate to reach out—we’re here to help every step of the way.
Thank you, Roy, for taking the time to share your experience. We're glad the process for Milo went smoothly and efficiently, and we appreciate your feedback as it helps us continue to improve. Please feel free to reach out anytime you need further assistance.
Support Pets was fast, affordable, and incredibly helpful from start to finish. They made the entire process easy and took care of everything I needed. I couldn't have asked for better service!
Keith, thank you sincerely for your kind words—knowing we made everything easy and helpful means everything to us. We're committed to providing swift and affordable service you can trust ogni step of the way. It’s always a pleasure supporting you and your pets!
I have had Elizabeth as my ESA since my father pasted in 2021 and its fantastic. I never trained her but when I'm having a bad day she just snuggles me without hesitation. If we go somewhere, everyone wants to pet her, but if I'm upset, she just leans to me and really doesn't want to be petted. She is awesome. Thank you Support Pets, this has made it very easy for me to take Elizabeth everywhere with me.
Super easy process and got approved. I'm slightly concerned my complex is going to try to do a deep dive into the need but we'll cross that bridge when we come to it. Easy to contact support and get the help i need
Great it was easy and fast I really appreciate it. In such a last minute
Thank you so much, Nathalie, for sharing your experience! We're delighted to hear everything was easy and fast, especially when you needed it last minute. Please don't hesitate to reach out anytime—we’re always here to help make things a little smoother for you and your furry friend.
Me encanta porque no tengo ningun problema de llevar a mi perro con migo
Hola Wilnelia,
¡Qué bueno saber que tu experiencia ha sido tan positiva! Nos alegra mucho que puedas llevar a tu perro contigo sin problemas y que nuestro equipo haya podido ayudarte de manera excelente.
¡Gracias por confiar en nosotros y por tus amables palabras!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Elias, for sharing your positive experience and for appreciating how smooth the process was. We're dedicated to providing friendly and reliable support, and we look forward to assisting you whenever you need care or products in the future.