On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
It was great I felt relieved and happy I didn't have to leave them behind 😊
Thanks so much for your kind words, Amanda! We're so happy to hear your pets bring you joy—your support means a lot to us, and we look forward to continuing to be here for you and your furry friends.
The experience was lovely and didn't take any time at all five star
Thank you so much, Rodney! We’re thrilled to hear your experience was easy and swift — your kind words truly mean a lot to us. Looking forward to taking care of you and your pet again soon!
My experience has been amazing. I'm hoping my landlord will allow my puppy to stay. But overall amazing service.
Thank you so much, Michael! We're thrilled to hear you had such an amazing experience and truly hope everything works out perfectly for you and your puppy’s future at home. Please know we’re always here to support you both whenever needed!
I found the process to be quite easy however, there was a lot of "up-selling" efforts and a ton of emails. I would recommend a call center.
Hi Jennifer, thanks for sharing your honest feedback—we’re glad to hear the process was mostly smooth. We always want to keep things straightforward and will take your comments about the number of emails seriously as we look for better ways to place helpful support material.
Products and services need to be more precise about cost and what all is included at one time.
Hi Natasha, thank you for sharing your thoughts with us. We truly appreciate your feedback and are committed to making all pricing and service details as clear and transparent as possible to ensure your experience is straightforward and positive. If you have any questions or need further assistance, we’re here to help!
This was a fairly easy process, however I did receive a " scam" notification from my bank once I paid. But everything charged accordingly and I received my documents in a timely manner. I'm thrilled to be able to have not one but both of my esp's with me wherever I go. I know, I know, why would I need two? They both perform different duties that help me with my struggles with anxiety and depression. One is very alert and in tune with my emotions, the other is extremely calm and they balance each other and I out perfectly.
Thank you so much, Alaina, for sharing your experience and bravery in trusting the process to support both of your incredible service dogs. We are honored that our team could help bring convenience and peace of mind as you navigate life equipped with these amazing companions by your side. Your dedication to wellbeing inspires us all.
Obtaining my ESA letter through Support Pets provided me with comfort, confidence, and a sense of stability when I needed it most. This platform is extremely helpful, with very professional staff and cooperative assistance.
Jiayi, thank you for your kind and thoughtful words. We’re truly honored to have been part of your journey and proud that our team’s care gave you the comfort and confidence you deserved when it mattered most. Your trust means everything to us––we’re here anytime you need support.
Easier than i thought i am not computer savy. U did make it easy for me to understand
Thank you so much, Suzanne, for sharing your experience with us! We're delighted we could make things simple and clear, especially when technology can feel tricky; your kind words truly motivate us to keep supporting all our customers with care. If you ever need any further assistance, we're here for you.
Its good experience. Make the process easier but there are too much offers.
Thank you, Anne, for your thoughtful feedback and kind words about our responsiveness. We're glad to have made the process easier and appreciate your honesty about the offers—we strive to balance great options without overwhelming our customers, and your input helps us improve.
I have been with this group for a few years and I have never had a problem getting my pets registered due to my depression and anxiety after losing my son. My dogs have been my most loyal companion and reason to get out of the house again. I wouldn't be as far as I am without being able to take them with me. So thank you Support Pets for allowing me to keep my best friends close to comfort me and calm me when I'm overwhelmed and anxious!
Tiffany, thank you so much for sharing your heartfelt experience. We're honored that your dogs bring you such comfort and we're glad to support you in keeping your sanctuary close during challenging times. Please know we’re always here for you and your loyal companions.
I was hoping for more... There is nothing but a piece of paper to show his status. Anything else costs more money
Joe, thank you for sharing your concerns. We strive to provide clear and transparent information, and your feedback helps us explore ways to better meet expectations without extra costs. We're committed to enhancing your experience and appreciate you taking the time to let us know.
It was easy to reach out with questions and they respond in a timely manner.
Hi Jenna, thank you for taking the time to share your experience. We're glad to hear that reaching out was simple and our team was quick to respond—billing that is important to us! If you ever have more questions or need assistance, don’t hesitate to get in touch again.
I used Support Pets in the past and forgot to renew! But I emailed the and informed them that I wanted to update my papers for Willie, my dog, that is everything to me. I was displaced and had to move asap and actually found a place but realized that I needed to update these papers. Support Pets was extremely helpful and got my new updated papers very fast. My landlord is please to have records of my Dog being an ESA Support Pet. Now I can travel everywhere again without worry! I really am pleased with Support Pets and their associated mental health professionals. I highly recommend Support Pets.
Thank you so much, Genie, for sharing your experience. We're thrilled to hear that we could assist you quickly with Willie’s updated papers and make your move easier. It means a lot to us to support you and your pup—wishing you many worry-free travels ahead!
Quick turnaround and thorough medical letters for documentation.
Thank you so much, Daniel, for highlighting our quick turnaround and thorough documentation—it means a lot to hear we’re delivering the support you need efficiently. We’re always here to make sure everything is clear and smooth whenever you need assistance. Looking forward to helping you again!
Great service, ease of use. Quick turnaround time. Satisfied
Thank you, Barbara, for your thoughtful feedback. We're so glad to hear you had an easy and quick experience, and it means a lot that you're satisfied with our service. We look forward to supporting you and your pet's needs whenever you need us!
They made it so easy and gives me the ability to be more confident
This was a quick, easy, and efficient way to help support our fur family and with being able to have my support animal with me at all times.
Haley, thank you so much for sharing your wonderful experience! We're thrilled to hear how smoothly everything went to support your fur family and your valued companion. Knowing we can help keep those special bonds strong truly means the world to us.
Everything i needed is included and it was an easy process to work with
Thank you, Elias, for sharing your positive experience and for appreciating how smooth the process was. We're dedicated to providing friendly and reliable support, and we look forward to assisting you whenever you need care or products in the future.
The process was easy. In less than 24 hours I got the letter. Thank you!
Yelitza, thank you for your wonderful feedback! We're so happy the process was hassle-free and that you received your letter quickly. Looking forward to supporting you and your pets whenever you need us!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your kind words, Eliana! We’re thrilled to hear you felt relieved and happy with the care provided—we always strive to make both you and your pets feel comfortable. If you ever need anything else, we’re here to help!