On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Quick and easy and I would highly recommend everyone that needs an esa certificate come to support pets
My landlord had me paying for my babygirl Meechi every month and when I read up on emotional support animals and that my babygirl could become one really helped me out because she is apart of my family and not only does she bring me happiness and love she also brings it to my children and grandchildren as well.
We're glad that you are satisfied with our services, thank you for trusting our company with your ESA needs.
Easy experience and process, now I can take my pet everywhere
It is our pleasure to be of assistance, thank you for making us part of your ESA journey.
Fast- easy- accurate! This allows me to have my support dog with e whenever I travel
Thank you for your kindness! We're happy you chose our company for your ESA needs.
Got my documents quickly and efficiently. Both of my dogs were able to be covered and I was able to give forms to my landlord!
We're glad that you weren't inconvenienced by our application process, thank you for trusting Support Pets with your ESA needs.
Very helpful. Nice to have these documents. Authentic
Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.
I was so impressed as how fast I got my docs.Just hours after I finalized my order. I'm so impressed as well with how fast your customer service team responded when I had an issue with the rate I got and was taken care right away.The 24hr customer care was very helpful and accessibility was very easy.Im so glad that I got my EDA docs from Support Pets and bot from anywhere else.
We truly appreciate your kind words about our customer service. Your satisfaction is important to us, and we're here to assist you with any questions or concerns that you may have. We are looking forward to a longer partnership with you.
I saw/heard and advertisement online. Went to website and read information which was very accessible and user friendly site. When I was ready to implement the ESA for my dog, I had to use it while over the road travel. I was able to accomplish the application, receive a prompt response and by the time I made it to the Hotel, I was able to electronically show them my documents. Wow, a travel from TX to NC and all was accomplished!
We are pleased to hear that you found our website informative, user-friendly, and accessible. Thank you for making us part of your ESA needs!
Last page of forms were not user friendly
You've allowed me to save money on a pet fee and deposit by making it so easy to make my childhood companion my emotional support animal and I couldn't be more grateful.
Thank you so much for your kind words!
Getting this letter helped me stay together with my cats. Thankfully our paths didn't have to separate and I'm really grateful for that.
We're thrilled to hear you had an excellent experience with us! Thank you for making us part of your ESA journey.
Your aacceptance of my need for my cats has resulted in saving me a $600 pet deposit plus an additional $60 a month rent I would have had to pay. I cannot afford those non-refundable fees for two cats that never go outside and who sleep more than 18 hoursa day! My landlord waived all of my fees.
Your support means the world to us! Thank you for trusting our company with your ESA needs.
This is a very helpful website, though I would like the website to be more informative, and the ads to be informative of why someone should need a trained ESA instead of 'your pet' as it can be harmful to service animal's to do their job and assist in a medical situation. More places are now being more strict with where your animal is being certified and soon this website won't be able to help, therefore it should be more informative to those who really need an ESA.
Thank you for the positive feedback on our website. We're glad that you find our website helpful, we hope you find our services beneficial too.
It was a very simple process. I got online, filled out a few questions, and a doctor looked over my responses to determine if my dog was qualified to be an ESA. My paperwork came in quick. I will say I couldn't access it with the first link I got sent, but I told them that and they sent a new one fast. I was able to get my documents with the second link.
We're delighted to hear that your experience was quick and easy, thank you for trusting Support Pets for your ESA needs.
It was easy and fast. My little Telly is very happy to be able to go with Mommy.
We're glad that you are satisfied with our services, thank you for trusting our company with your ESA needs.
We are happy to know that you are enjoying our services, thank you for making us part of your ESA journey.
We're glad that you have great experience with our services, thank you for trusting our company with your ESA needs.
This was so easy hassle free. I was able to give my landlord my copy and she didn't even bother about my dog. I avoided tons of fees Thanks for everything.
We're glad that you weren't inconvenienced by our application process.
I haven't used it in any way yet, so as of now i just have the document.
Thank you for the positive feedback, it is greatly appreciated.
It was fast and easy. The questionnaire didn't take long and my documents came when expected.
Nothing can be compared to the comfort our ESA can provide, thank you for making our company part of your ESA journey.
I received my documents very quickly. Very professional, and I am very pleased.
We're glad of your excellent experience with our services, thank you for trusting our company with you ESA needs.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Pets Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.