Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Support Pets

Support Pets

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


How would you rate Support Pets?
grey stargrey stargrey stargrey stargrey star

Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,521
quality
1,493
This company responds to reviews on average within 0 days

Instant Feedback

57,251 reviews

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
Follow Brianna V.
Unfollow Brianna V.
Share Review
Report Review

It was easy to fill out and they make sure they can help you in any way possible

Date of experience: December 3, 2023
Mary Ann G. Support Pets Rep
over a year old

Your convenience matters to us, we're glad that you weren't inconvenience by our application process.

Pennsylvania
1 review
0 helpful votes
Follow Luz O.
Unfollow Luz O.
Share Review
Report Review

...
December 27, 2023

For that letter I had to pay, that could be for any dog ​​or cat or anything, nowhere is the name, breed or weight of my dog ​​written, this does not seem right to me, I feel cheated

Date of experience: December 3, 2023
Florida
1 review
0 helpful votes
Follow Jerry T.
Unfollow Jerry T.
Share Review
Report Review

Great customer service
December 3, 2023

Fast, easy, convenient...and very pleasant experience.

Date of experience: December 3, 2023
Mary Ann G. Support Pets Rep
over a year old

We truly appreciate your kind words about our customer service. Your satisfaction is important to us, and we're here to assist you with any questions or concerns that you may have. We are looking forward to a longer partnership with you.

Texas
1 review
0 helpful votes
Follow Jessica X.
Unfollow Jessica X.
Share Review
Report Review

Very grateful!
December 3, 2023

100% satisfied! I can now bring my ESA with me almost anywhere. Thank you for making this possible and thank you for all you do!

Date of experience: December 2, 2023
Mary Ann G. Support Pets Rep
over a year old

Thank you for trusting our company with your ESA needs, it is our pleasure to be of assistance, and we hope our partnership can last for years!

New Hampshire
1 review
0 helpful votes
Follow Bhumika H.
Unfollow Bhumika H.
Share Review
Report Review

Quickly delivered
December 3, 2023

Airbnb can still ask for extra fees and can also deny you for your cats pets by making other excuses. Due to which it hasn't been any useful to me until now.

Date of experience: December 2, 2023
Mary Ann G. Support Pets Rep
over a year old

Your time is valuable to us, that's why we aim for a faster and hassle-free transaction.

Texas
1 review
0 helpful votes
Follow Janice W.
Unfollow Janice W.
Share Review
Report Review

Quick Service
December 3, 2023

It was fast and easy. There was very good quality service.

Date of experience: December 2, 2023
Mary Ann G. Support Pets Rep
over a year old

Your time is valuable to us, that's why we aim for a faster and hassle-free application process.

Washington
1 review
0 helpful votes
Follow Emma P.
Unfollow Emma P.
Share Review
Report Review

Pricy but worth it
December 10, 2023

Was glad I got my papers back to quickly as I'm moving so short notice!

Date of experience: December 2, 2023
Mary Ann G. Support Pets Rep
over a year old

We're delighted to hear that you find our services worth the investment. Your satisfaction is our top priority.

Georgia
1 review
0 helpful votes
Follow Tamara B.
Unfollow Tamara B.
Share Review
Report Review

Very Satisfied Customer
December 3, 2023

Support Pets were very helpful in helping me get my dog registered as an ESA and the process didn't take long either. I submitted my paper work and in a matter of days I had my answer and my files were mailed to me.

Date of experience: December 2, 2023
Mary Ann G. Support Pets Rep
over a year old

Thank you for your kind words! And we hope our partnership can last for years!

Michigan
1 review
0 helpful votes
Follow Cody M.
Unfollow Cody M.
Share Review
Report Review

Amazing
December 3, 2023

Amazing work and commitment to people and pets in need!

Date of experience: December 2, 2023
Mary Ann G. Support Pets Rep
over a year old

We are delighted with your amazing experience with our services, thank you for trusting Support Pets with your ESA needs.

Arizona
1 review
0 helpful votes
Follow Anish N.
Unfollow Anish N.
Share Review
Report Review

Detailed
December 3, 2023

The document was very detailed, I applied for a housing and hope it works there if not I'll try the 24/7 services and hopefully they can resolve the problem.

Date of experience: December 2, 2023
Mary Ann G. Support Pets Rep
over a year old

Your satisfaction is what keeps us moving forward. Thank you for trusting our company with your ESA needs.

New York
1 review
0 helpful votes
Follow Vernon J.
Unfollow Vernon J.
Share Review
Report Review

Receiveing
December 10, 2023

Had to request my paperwork, did not receive after I paid. Then received after I requested them after I paid. Was days later after after I received approval. Now have so ok. But should have been instant upon approval

Date of experience: December 2, 2023
Mary Ann G. Support Pets Rep
over a year old

Thank you for providing feedback on our website. Please do not hesitate to contact our Customer Support team for any assistance that you may need.

Missouri
1 review
0 helpful votes
Follow Ashley A.
Unfollow Ashley A.
Share Review
Report Review

Awesome service!
December 2, 2023

This was quick and easy and now I get to take my Melba with me to my new apartment!

Date of experience: December 2, 2023
Mary Ann G. Support Pets Rep
over a year old

Thank you for your kind words! We're here to make sure your ESA journey is nothing short of amazing.

Texas
1 review
0 helpful votes
Follow Barbara M E.
Unfollow Barbara M E.
Share Review
Report Review

Mi mejor opción
December 2, 2023

Ha Sido una gran experiencia, es muy fácil llenar el formulario y son muy rápidos en mandar los documentos y la aprobación para que mi Lía sea una mascota de soporte emocional. Lo único es que todo es en inglés y yo no hablo inglés. Por lo demás todo bien.

Date of experience: December 2, 2023
Mary Ann G. Support Pets Rep
over a year old

Thank you for trusting our company with your ESA needs. We are looking forward to a longer partnership with you.

Texas
1 review
0 helpful votes
Follow Desiree G.
Unfollow Desiree G.
Share Review
Report Review

Easy Peasy
December 2, 2023

They make it so easy to go through this process and their customer support is top notch!

Date of experience: December 2, 2023
Mary Ann G. Support Pets Rep
over a year old

We're glad that you weren't inconvenienced by our application process, thank you for trusting our company with your ESA needs.

Kentucky
1 review
0 helpful votes
Follow Stephen R.
Unfollow Stephen R.
Share Review
Report Review

You can trust this company!
December 2, 2023

I tried another online ESA company and my Chime Card stopped them from commiting fraud against me. Support Pets did everything they said they would and they are also located in the United States unlike the other company.

Date of experience: December 2, 2023
Mary Ann G. Support Pets Rep
over a year old

Thank you for your kind words, we hope our partnership can last for years!

New York
1 review
0 helpful votes
Follow Jane L.
Unfollow Jane L.
Share Review
Report Review

Review
December 2, 2023

The hotel will not accept it I had to pay 75. For staying with a dog

Date of experience: December 2, 2023
Mary Ann G. Support Pets Rep
over a year old

Thank you for providing positive feedback on our website, we are looking forward to a longer partnership with you.

Missouri
1 review
0 helpful votes
Follow Brian P.
Unfollow Brian P.
Share Review
Report Review

Good
December 2, 2023

I'm happy you make this opportunity available. Thank you.

Date of experience: December 2, 2023
Mary Ann G. Support Pets Rep
over a year old

Thank you for choosing Support Pets for your ESA needs, we're glad you are satisfied with our services.

Colorado
1 review
0 helpful votes
Follow Allison X.
Unfollow Allison X.
Share Review
Report Review

Great
December 2, 2023

Loved the fast and efficient process of getting my papers!

Date of experience: December 2, 2023
Mary Ann G. Support Pets Rep
over a year old

We're glad that you have great experience with our services, thank you for trusting our company with your ESA needs.

Missouri
1 review
0 helpful votes
Follow Deborah K.
Unfollow Deborah K.
Share Review
Report Review

ESA Paperwork
December 2, 2023

Easy and quick, thank you for the help to get my cat certified

Date of experience: December 2, 2023
Mary Ann G. Support Pets Rep
over a year old

Thank you for your positive feedback on our website, we hope you find our services beneficial too.

Virginia
1 review
0 helpful votes
Follow Natalie X.
Unfollow Natalie X.
Share Review
Report Review

It work perfectly!
December 2, 2023

If your dog helps you get through tough times, consider getting him certified.

Date of experience: December 2, 2023
Mary Ann G. Support Pets Rep
over a year old

We're glad that you are satisfied with our services, thank you for making us part of your ESA journey.