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Support Pets

4.7

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From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


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Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,519
quality
1,493
This company responds to reviews on average within 0 days

Instant Feedback

57,242 reviews

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Texas
1 review
0 helpful votes
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Fast!
December 2, 2023

Great customer service. Kept me in the loop as to where we were in the process. Fast and easy! Thank you!

Date of experience: December 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Your time is valuable to us, we're glad that you are satisfied with our services, thank you for making us part of your ESA journey!

Nevada
1 review
0 helpful votes
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Real doctors note!
December 1, 2023

I was seriously worried I wouldn't be able to take my fur babies with me and I heard about this website and got them registered immediately. I got my Note the next day. I highly recommend support pets.

Date of experience: December 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

We re delighted for your feedback and support, and we hope our partnership can last for years!

New York
1 review
0 helpful votes
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Easy!
December 1, 2023

Was super easy and made the experience less stressful!

Date of experience: December 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

We're glad that you weren't inconvenienced by our application process thank you for trusting our company for your ESA needs.

Utah
1 review
0 helpful votes
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Quick and easy
December 1, 2023

Support Pets made it an extremely easy process.

Thank you

Date of experience: December 1, 2023
Oklahoma
1 review
0 helpful votes
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The letter that came late.
December 28, 2023

It took almost three weeks before I finally got my letter.

Date of experience: December 1, 2023
Florida
1 review
0 helpful votes
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Esa Teddy
December 1, 2023

The service was Good, quickly and puntual. Thank you for your help, and I like your mails about your important books information and about renovation.

Date of experience: December 1, 2023
Ohio
1 review
0 helpful votes
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Everything went smoothly and quickly.
December 1, 2023

Customer service was very efficient and helpful. They made it very easy for me to get my documents

Date of experience: December 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

We're glad to hear that everything went smoothly and quickly for you. Your feedback is important to us, we're glad that we can be of assist.

California
1 review
0 helpful votes
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Awesome!
December 1, 2023

The whole process was so easy and made it so I can take my dog with me whenever I need to and have her close wherever we go.

Date of experience: December 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

We're glad to hear that you had an awesome experience with us. Thank you for making us part of your ESA needs!

Missouri
1 review
0 helpful votes
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Great program
December 1, 2023

Super easy process, and fantastic program. Felt as though everything was laid out perfectly and I got a response quickly.

Date of experience: December 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your kind words, we're glad that you chose our company for your ESA needs.

Arizona
1 review
0 helpful votes
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Pretty good
December 8, 2023

It was alright this time, much better experience when I first used it.

Date of experience: December 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

We're glad to know you are enjoying our services. Your rating is important to us, a 5-star rating will be greatly appreciated.

Idaho
2 reviews
0 helpful votes
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Quick and convenient
December 1, 2023

The process took 5 minutes, I got an email later the same day with my documents.

Date of experience: December 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

We're glad to hear that you found our service quick and convenient. We're glad that you are satisfied with our services, thank you for trusting Support Pets for your ESA needs.

Wyoming
1 review
0 helpful votes
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The ESA note helps a lot of that struggle us with anxiety or depression that need our animals with us when we go shopping, on trip or even just the simplest tasks.

Date of experience: December 1, 2023
Ohio
1 review
0 helpful votes
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Stressful
December 28, 2023

I have received the documents but I didn't' receive the vest or tags that I paid for. So to rate you I can't until I receive everything that I paid for.

Date of experience: December 1, 2023
Illinois
2 reviews
0 helpful votes
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Documents
December 1, 2023

Received my documents within 24-48 hours like stated. Multiple copies and digital so easy access. Thank you!

Date of experience: December 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your feedback, we hope you find our services beneficial.

Colorado
1 review
0 helpful votes
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They are legit an get the job done
December 1, 2023

It was very easy an fluid to go about the process an got my documents needed quickly

Date of experience: December 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for making Support Pets part of your ESA journey. We are looking forward to a longer partnership with you.

Texas
1 review
0 helpful votes
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Easy process
December 1, 2023

Quick and easy. Now I can bring my dog with me to my new apartment.

Date of experience: December 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Your convenience matters to us, that's why we aim for a faster application process for our valued customers.

Michigan
1 review
0 helpful votes
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Simple, quick, no-frills ESA certificate.
December 1, 2023
Updated review

I really didn't have any expectations aside from receiving a fancy looking certificate and letter. I received both. The Genius Tag is a nice addition.

Date of experience: December 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Your convenience matters to us, we're glad that you're weren't inconvenience by our application process.


I'm a little suspicious I didn't have to submit my...
November 18, 2023
Previous review

I'm a little suspicious I didn't have to submit my pet's photo for the id card.

Date of experience: November 17, 2023
North Carolina
1 review
0 helpful votes
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My support dog
December 1, 2023

I am so happy that I made my Chihuahua my support dog. Now I don't have to leave him home or in the car. I love it.

Date of experience: December 1, 2023
Georgia
2 reviews
0 helpful votes
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Fast an helpful
December 1, 2023

My Experience was nothing but amazing! Responses were super speedy an in a timely manner! I got everything I needed and now my Bentley can go anywhere with me!

Date of experience: December 1, 2023
Indiana
1 review
0 helpful votes
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Daisy
December 1, 2023

I just got my certification it was easy and it gives peace of mind

Date of experience: December 1, 2023