On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Support Pets is awesome! I have been with them for 3 years now and each year is just as good as the one before. They are super easy to work with and will answer any questions you may have at any time. If you want your pet with you then you need Support Pets!
New customer. Not sure of service yet. Filling out the enrollment info was easy, acceptance was fast. Video's with total services explained very well.
I am moving into a different apartment, one that requires $500 pet fee per pet. This is a large sum of money to be non-refundable. It was either pay the fee or re-home my cat, my best buddy. A friend told me about Support Pets and I applied. It was so easy and 3 days later, I had my documents, gave them to the apartment and now my best friend can live with me! I would recommend the yearly automatic renewal that is available.
Thank you so much, Becky, for sharing your experience! We're truly glad to know the process was smooth and helped keep you & your best buddy together—your recommendation means a lot to us.
Process was easy and really good packages program available
Thank you, Johanna, for sharing your experience! We're delighted to hear the process felt easy for you and that our packaging program met your needs. We look forward to making each visit just as smooth.
I paid the fee and still have not received the support items.
Leona, thank you for bringing this to our attention and sharing your experience. We truly appreciate your patience and are committed to watching into the delay and making sure you receive the support items promptly. Your feedback helps us improve our service, and we’re determined to make this right for you.
Straight forward. Informative and smooth process! I was skeptical and took a chance but glad I did.
Thank you so much, Kat! We’re thrilled to hear that the process was smooth and helpful for you—you took a chance on us, and we're truly grateful for your trust. Looking forward to supporting you and your furry friends again soon!
The process was super simple and so personal! I received my letter quickly and was offered extra support!
Thank you for sharing your experience, Anna! We're so happy to hear the process felt simple and caring—that’s exactly what we hope to deliver. Looking forward to supporting you and your pet anytime you need.
Very easy process to follow and everything included within the paperwork, vest, and genius tag came earlier than expected. Hop on the deals, they are worth it!
Thanks so much for your feedback, Lisa! We're glad the process was smooth and that your pet’s gear arrived early—that's our aim every time. We'll keep working hard to make life easier for you and your furry friend!
Have not had any issues getting my documents. Everything went smooth and I had no issues with anything just waiting on my package to come in with the tags and vest and everything will be set other then that everything is perfect
Thank you so much for your kind words, Cody! We're happy everything is going smoothly and look forward to getting your package to you soon. We truly appreciate your support and trust.
Great customer service…fast and quick…winning attitudes.
Jasmine, thank you for sharing such a kind review! We're glad to know the team’s positive energy and quick service made a difference—your good words made our day smile even brighter.
The experience was super easy. The website was easy to use and the whole process was easy and stress free.
Jamie, thank you for sharing your experience. We're delighted to hear that everything was simple and stress-free for you—our goal is always to make things as easy as possible. We truly appreciate your kind words and look forward to serving you again.
May I have the link sent to me for the PDS training. I don't like that we are charged for every little thing I think it all should be included in price kind of misleading
My dog only weighs 4pounds hope vest fits
Super easy and if there was a question to be answered the customer support team was one it!
Support pets makes it easy and stress- free to obtain your ESA paperwork for your pet. Having the paperwork needed provides a sense of comfort.
Thank you so much, Cristina, for highlighting the ease and relief our process brings — your comfort and trust mean the world to us. We’re thrilled to support you and your pet every step of the way!
Send order number when brought and tracking number. Needs better site and better customer service
Sharmell, thank you for sharing your experience and feedback. We’re committed to making order updates clearer and our website easier to use, and we’ll pass your comments along so improvements can continue. Your trust means a lot to us, and we’re here if you need any assistance directly.
I was charged $157 and I got nothing. I tried to cancel it and was unable to do so so now I'm out of the money completely.
Sherry, I’m truly sorry to hear about your experience and the frustration with the charge and cancellation process. Just reach out to our customer support team at [email protected] or visit supportpets.com so we can investigate this and make things right for you as soon as possible. Your satisfaction is very important to us.
The experience was a good one, I wish I didn't have to watch a long video before I could get the links for my ESA Letters.
Thank you for your kind words and valuable feedback, Keshawn. We greatly appreciate your time and will keep working to enhance your experience by improving how we share important information. Your satisfaction means a lot to us!
My experience was great because I did receive the necessary help to complete the paper.
Thank you, Robin, for your kind words and for sharing that the assistance you received was exactly what you needed to complete your paper. We're always here to help and make things easier, so feel free to reach out if you ever need support again. Your feedback really encourages us to keep improving.
It was fairly easy, Even referred y'all to a friend who said they would look into it. I wish the esa letters would be sent out in a paper form
Hello Michelle!
We’re so glad to hear the process was easy and that you’ve been with us for a few years—that means a lot! 💙 We do offer the option to receive a physical copy of your ESA letter. Just reach out to our customer support team at [email protected] or visit supportpets.com and click the Help icon in the corner. They’ll walk you through how it works!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Lisa, for your loyal support over the past three years and for such wonderful words. We’re thrilled to hear that our team continues to make things easy and helpful for you and your pet. It's truly customers like you who inspire us every day!