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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Check out was smooth and the online courses are great and easy to follow.
This was an easy Hassel free process. Thank you for you help with my 2 pets
Thank you, we're glad you are satisfied with the services Support Pets offers, and it is our pleasure to assist.
Support Pets provided my ESA documents in a professional and timely manner. I asked for them to expedite my documents in order to have them in time for my lease, and they did so immediately. Every question was responded to within 24 hours. Excellent customer service.
We are delighted! It is our pleasure to be of assistance and provide you with excellent service. Thank you for supporting Support Pets.
Took a long time to be sent my documents, more than 48 hours had to remind him
Thank you for your feedback! Your support is greatly appreciated. Your rating is important to us, it would be lovely if we get a 5-star rating, thank you for using our services.
It was not the 48 hours that was offered. Took me almost 3 weeks and a couple of chats with customer service to ask what was going on with my forms. But when I talked to customer service they were kind and willing to help. When they found out that I had been waiting a long time the second time I asked what was going on they jumped to action and I really got my documents the next day.
Thank you for using our services, and we hope you find them beneficial.
It was very helpful for my gigi and I. It was very easy to sign up and get documents
Thank you for choosing Support Pets and for providing feedback on our website! Please feel free to contact our customer service if you have any questions.
I was going to cancel. I'm glad I didn't. I received it and already saved money at one of the hotels that accepted it
Thank you for your support, and for trusting our company with your ESA needs! Your satisfaction with our services is what keeps us moving forward!
I love that I have a support dog, she helps me to stay calm when I get nervous or anxious. She is very obedient, and listens well, I have little problems at all.
Thank you so much! We are happy to know you enjoy our services.
Was easy to use, no hassles, customer support was able to help me with some finishing things with my landlord too!
We are glad you find our website easy to use. Thank you for using Support Pets services.
Called mid Sept, my pet qualified, was told would be receiving emailed certificate in few days, 1 week later, did not receive,spoke to a rep told me to give it more time, 2nd week still no,called again informed the rep Oct2nd was moving into new apartment,the rep told me she would contact corporate, 4 phone calls later, of the same back n forth, she will contact corporate,, bottom line, Oct 2nd came, I signed lease, and paid $350 pet deposit, finally received it 2 days later
Its been the best for me and my dog and I thank you so much for this great opportunity and experience
It is our pleasure to provide our valued customers with great service. Thank you for trusting us.
Easy directions to follow. Prompt response. Happy with service, met all requirements. Would recommend them.
Thank you for using our services, and we hope you find them beneficial.
The approval process was longer than what was told on the website, I waited about a week before getting the email saying it had been approved. I don't really like that there isn't someone that you can speak to over the phone and have to submit a request to speak with someone. But customer service was quick to respond and be as helpful as they could be. Overall it was a good experience and have recommended this site to multiple friends of mine.
It is our pleasure to provide our valued customers with great service. Thank you for trusting us.
RĂ¡pido e facil! Adorei! Indicarei para outras pessoas que necessitam.
It is our pleasure to be of assistance and provide you with excellent service. Thank you for supporting Support Pets.
I also ordered something with a dog vest and a little tag, it never came
The site was easy to navigate. The questions were easily worded. I highly recommend your services.
It is always our pleasure to provide efficient and excellent service. Thank you for trusting Support Pets.
Great customer service and very timely in receiving my paperwork
It is always our pleasure to provide efficient and excellent service. Thank you for trusting Support Pets.
Received documents as described. Needed to request additional documentation for leasing office that took a little hunting down and extra time, but overall great experience.
We are glad that you have a great experience with our services. Thank you for your support, and for trusting our company with your ESA needs!
The process was quick and easy. The documentation was received the very next day.
Thank you! A fast, easy, and hassle-free transaction is what we want our valued customers to experience with us, thank you for supporting our services.
My experience was amazing and on time. I haven't had any issues at all and all my documents came in a timely manner as well. I will definitely recommend you all to my friends and family
We are delighted to be of assistance to you and your ESA, thank you for trusting us!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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