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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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The process was quick and easy. The documentation was received the very next day.
My experience was amazing and on time. I haven't had any issues at all and all my documents came in a timely manner as well. I will definitely recommend you all to my friends and family
We are delighted to be of assistance to you and your ESA, thank you for trusting us!
Initially the document didn't get created reached out to customer service and they fixed it quickly
Thank you! We are glad you are satisfied with our services and appreciate your trust and support.
Received documents quickly by email. Highly recommend
It is our pleasure to provide our valued customers with great service. Thank you for trusting us.
A fast, easy, and hassle-free transaction is what we want our valued customers to experience with us, thank you for supporting our services.
My paperwork was approved very quickly and my landlord took it no problem. Very happy having my dog with me to reduce my anxiety. If there needs to be changes to your paperwork though it takes a long time and it's difficult figuring out where the changes need to be sent. It took almost ten days to get changes made though they were done and there was no charge for it. But…, when you have anxiety the wait to make the changes can be very stressful. And the only communication from their end is the automated reply that you get when you request the change. I know that it sounds like I'm being picky but when you are the one waiting to get the changes it can be super stressful. Maybe if they had a specific team working on those changes the communication could have been better.
We're glad that you chose our company for your ESA needs! We hope our partnership can last for years!
Wonderful they emailed me everything I needed as soon as possible. Everything looks legit and certified
Thank you for using our services, and we hope you find them beneficial.
Quick responses from the team and the process was straightforward and simple.
Thank you! We are glad you are satisfied with our services and appreciate your trust and support. We hope you find our services beneficial!
Awesome! I loved that I'm able to be with my 2 dogs! I was afraid I wouldn't bd able to, because one of my dogs weight Is more than the weight limit at my New apartment complex..
It is our pleasure to provide our valued customers with great service. Thank you for trusting us.
I at first had difficulty not understanding the time frame on when to get ESA documents. I apologize to the reps i spoke with. I was getting frustrated and they always responded in a polite manner. Great reps.
Thank you for using our services, and we hope you find them beneficial.
I needed it for a landlord request, it does the job for cheaper than most
We're glad you find our services beneficial, and we hope our partnership can last for years! Thank you for believing in and trusting Support Pets’ services.
So it was super easy and tech friendly for people that aren't tech savvy the only thing is i have yet to receive my dogs vest
Thank you so much for your kindness! We will continue to improve so our partnership continues for many years!
Easy and convenient. Made this process less daunting and complicated. Thanks
We are glad that you have a great experience with our services. Thank you for being so supportive!
I am pretty disappointed in the customer service I have received. I have called 5 times about the vest I returned back in mid September. I keep getting the run around. They say they are escalating and I will receive and email but nothing is happening. I will make my 6th call today and see if someone can help. I have never experienced such bad customer service.
Very easy and fast process and quick to get documents.
That is exactly what we want to achieve for our valued customers! A fast, easy, and hassle-free transaction, thank you for supporting our services, and we hope you find it beneficial too.
I gave my dogs info and background and my history and he was approved. I received his chest harness and documentation in about 2.5 weeks after acceptance.
Easy process, very responsive and fast. Have recommended to my friends!
We are glad that you have a great experience with our services. Thank you for your support, and for trusting our company with your ESA needs!
Congratulations! We hope you find our services beneficial.
I had an amazing experience with this website! It was quick and easy and reliable!
Thank you for your support, and for trusting our company with your ESA needs! Your satisfaction with our services is what keeps us moving forward!
Great Experience. Got all my paperwork fast and doctors understood my issues and helped out the best they could.
We are glad that you have a great experience with our services. Thank you for being so supportive!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you! A fast, easy, and hassle-free transaction is what we want our valued customers to experience with us, thank you for supporting our services.