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Support Pets

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


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Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,522
quality
1,493
This company responds to reviews on average within 0 days

Instant Feedback

57,253 reviews

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Indiana
1 review
0 helpful votes
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Great experience
November 1, 2023

Easy process, very responsive and fast. Have recommended to my friends!

Date of experience: November 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

We are glad that you have a great experience with our services. Thank you for your support, and for trusting our company with your ESA needs!

Ohio
2 reviews
0 helpful votes
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My baby is certified
November 1, 2023

She doesn't leave my side and is my companion and support hero

Date of experience: November 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Congratulations! We hope you find our services beneficial.

Michigan
1 review
0 helpful votes
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My Support Pet
November 1, 2023

I had an amazing experience with this website! It was quick and easy and reliable!

Date of experience: November 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your support, and for trusting our company with your ESA needs! Your satisfaction with our services is what keeps us moving forward!

Texas
1 review
0 helpful votes
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Great
November 1, 2023

Great Experience. Got all my paperwork fast and doctors understood my issues and helped out the best they could.

Date of experience: November 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

We are glad that you have a great experience with our services. Thank you for being so supportive!

Colorado
1 review
0 helpful votes
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N/A
November 1, 2023

It was very good and the people was nice to me and the best product for my pet

Date of experience: November 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your feedback! Your support is greatly appreciated.

Minnesota
1 review
0 helpful votes
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Not good
November 1, 2023

I still haven't received everything. The dog harness etc.

Date of experience: November 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for choosing Support Pets and for providing feedback on our website! Please feel free to contact our customer service if you have any questions.

California
1 review
0 helpful votes
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ESA
November 1, 2023

Everything was great, I feel so much more at ease and happy!

Date of experience: November 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

A fast, easy, and hassle-free transaction is what we want our valued customers to experience with us, thank you for supporting our services.

Mississippi
1 review
0 helpful votes
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Great experience easy to follow. User friendly. Quick response

Date of experience: November 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

We are thankful to hear that you found the information on our website for Support Pets to be clear and easy to understand. Thank you for choosing our company for your ESA needs.

Florida
1 review
0 helpful votes
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It was fast, reliable, and supportive of my needs. The process was easy to understand and apply. Their customer service is excellent! They are always attentive to you. Now, my doggie and I can be together everywhere I go; she is part of my family!

Date of experience: November 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you! We are glad you are satisfied with our services and appreciate your trust and support.

New York
1 review
0 helpful votes
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Excellent
November 1, 2023

My experience was great fast service, i would to to have an option mor 2 years certificate.

Date of experience: November 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

We always try to provide excellent service, and your appreciation motivates us to move forward and improve even more. Thank you for supporting us!

New York
1 review
0 helpful votes
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Need more options
November 8, 2023

Lilly is a bearded dragon and she had to be listed as a chihuahua which is not fair

Date of experience: November 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for choosing Support Pets and for providing feedback on our website! Please feel free to contact our customer service if you have any questions.

Missouri
1 review
0 helpful votes
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Amazing
November 1, 2023

They were very quick to work with, and helped so much!

Date of experience: November 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Nothing can be more comforting than being with our ESA, it is our goal to fulfill your dream of having a meaningful life with your ESA, and we are glad that we can be of assistance, thank you for your trust!

Texas
2 reviews
0 helpful votes
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So glad I found this!
November 1, 2023

This service is truly a blessing. I so thankful to not have to worry and stress about keeping my fur babies.

Date of experience: November 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

We are delighted to be of assistance to you and your ESA, thank you for trusting us!

South Carolina
1 review
0 helpful votes
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Good
November 1, 2023

Good thankful for having it so he is able to go anywhere with me now

Date of experience: November 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you so much! We are happy to know you enjoy our services.

Tennessee
1 review
0 helpful votes
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Easy
November 1, 2023

The whole process was simple and easy and the response was in a timely manner.

Date of experience: November 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

That is exactly what we want to achieve for our valued customers! A fast, easy, and hassle-free transaction, thank you for supporting our services, and we hope you find it beneficial too.

Georgia
1 review
0 helpful votes
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It was an easy experience.
November 1, 2023

The process was extremely easy and I received the email response the very same day.

Date of experience: November 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

We are glad to know that you are satisfied with our services! That’s exactly what we strive to achieve!

Arizona
1 review
0 helpful votes
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Quick process
November 1, 2023

It was a little confusing at the start, but overall I am very satisfied with the service I received

Date of experience: November 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

A fast, easy, and hassle-free transaction is what we want our valued customers to experience with us, thank you for supporting our services.

Georgia
1 review
0 helpful votes
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The dates are wrong
November 25, 2023

I received my documents in a timely manner but I'm still waiting for them to be revised because the date was 2022 and it needs to be for 2023 to 2024

Date of experience: November 1, 2023
Wisconsin
1 review
0 helpful votes
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Harness too small
November 25, 2023

It has been a long irritating a d frustrating process to send the harness back and get a new size

Date of experience: November 1, 2023
Florida
1 review
0 helpful votes
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Q&E
November 1, 2023

Service with Support Pets was quick and easy. Providers are totally helpful.

Date of experience: November 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your feedback! Your support is greatly appreciated.