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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I was skeptical, but the process super easy. I appreciated all of the communications sent letting me know how things would flow and my paperwork was accepted by my landlord with no questions.
They charged me $493.99 in total but i was actually supposed to be charged $99
I tried using the ESA letter issued at Southwest Airlines & was informed that they no longer accept said letters so I had to pay for my pet to travel with me. Just letting you know this for future reference…
Thank you for the positive rating on our website, please do not hesitate to contact our Customer Service team for any assistance that you need.
Easy to contact them, fast shipping of the products and documents, very professional, I will recommend them to anyone. Thank you Support Pets!
We're delighted to hear about your positive experience with us! Thank you for your trust and for allowing us to assist you.
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Thank you for the positive rating on our website. Please do not hesitate to contact our Customer Service team for any assistance that you may need.
I received my documents within the time they said, with no issues.
Thank you for your heartwarming feedback! We're delighted to have provided you with excellent service. Your satisfaction is our top priority, and we're here to support you every step of the way.
I got a little problem when I renewed my ESA because I didn't received my ESA but it was fixed very fast when I contacted support.
We're delighted to hear about your positive experience! Thank you for choosing Support Pets.
Followed up from the web site; very smooth process
We're delighted to hear that you had a seamless experience with us! Thank you for trusting Support Pets for your ESA needs.
Thanks to you, I was able to keep my cat and am now able to take her with me anywhere I go
Thank you for the positive rating on our website, it is greatly appreciated.
Support Pets states that you will have your ESA Approval Letter within 48 hours. Mine took 3 weeks because they said their doctors were extremely busy. When I finally did get my approval letter (after 3 weeks and numerous emails) the Support Letter was dated for one day after I submitted my request.
Thank you for the documents that were provided. And reaching out to me regarding the pictures I will be in touch when I can those to yall
It is our pleasure to assist, we hope you find our services beneficial!
It took me 3 months of continuous emails, chats, FB messaging to get my landlord forms completed by them. My landlord and I both kept after them. Absolutely ridiculous! I paid for them to complete those documents! Took a week to get my ESA approval letter! They cited HIPPA as the reason for not giving out a fax number to send the forms to. Support said they'd escalate the concern and I'd hear back in 24-48 hours. I didn't. When I did hear back it was the identical same email sent by regular Customer Support & that was supposed to be the Specialist!
Super simple process, turn around time was fast as well! 100/10 🏽
Thank you for sharing your feedback! We're delighted to hear that you had a positive experience with us.
Very quick response with minimal questions
Provided documentation fast
A fast and easy application process is what we aim to achieve for our valued customers, and we hope you find our services beneficial too.
Your appreciation warms our hearts! We're here to support you and your furry friend every step of the way.
Everything was super easy and smooth and the paperwork arrived fast!
Thank you for your kind words! We're delighted to hear that you're finding support with our services!
My experience was great. Quick turn around. Customer Service was great.
Your satisfaction is what keeps us moving forward! Thank you for trusting Support Pets for your ESA needs.
Easy application process and within 2 days I had the documents in my email ready to print.
An easy application process is what we aim to achieve for our valued customers, thank you for trusting Support Pets for your ESA needs.
Good amazing helpful wonderful beautiful wonderful amazing
We're overjoyed to have made a positive impact! Thank you for sharing your experience with our services.
Website was very informative and very easy to work with
Thank you so much! We're glad you found our services helpful. If you have any questions or need further assistance, don't hesitate to reach out.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're overjoyed to hear that our support pets made a positive impact on your life! Thank you for sharing your experience with us.