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Support PetsReviews 17,251

4.7

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From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


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Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,429
quality
1,493
This company responds to reviews on average within 0 days

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56,758 reviews

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Illinois
1 review
0 helpful votes
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Fast and easy
April 11, 2024

Very quick response with minimal questions
Provided documentation fast

Date of experience: April 1, 2024
Mary Ann G. — Support Pets Rep
over a year old

A fast and easy application process is what we aim to achieve for our valued customers, and we hope you find our services beneficial too.

Texas
1 review
0 helpful votes
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Thank you so much
April 11, 2024

Great experience so far in am very pleased with the service

Date of experience: April 1, 2024
Mary Ann G. — Support Pets Rep
over a year old

Your appreciation warms our hearts! We're here to support you and your furry friend every step of the way.

Illinois
1 review
0 helpful votes
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Happy with Support Pets
April 11, 2024

Everything was super easy and smooth and the paperwork arrived fast!

Date of experience: April 1, 2024
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your kind words! We're delighted to hear that you're finding support with our services!

Georgia
2 reviews
0 helpful votes
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Satisfied Customer
April 11, 2024

My experience was great. Quick turn around. Customer Service was great.

Date of experience: April 1, 2024
Mary Ann G. — Support Pets Rep
over a year old

Your satisfaction is what keeps us moving forward! Thank you for trusting Support Pets for your ESA needs.

Wisconsin
1 review
0 helpful votes
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Easy application process and within 2 days I had the documents in my email ready to print.

Date of experience: April 1, 2024
Mary Ann G. — Support Pets Rep
over a year old

An easy application process is what we aim to achieve for our valued customers, thank you for trusting Support Pets for your ESA needs.

Florida
1 review
0 helpful votes
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👍
April 11, 2024

Good amazing helpful wonderful beautiful wonderful amazing

Date of experience: April 1, 2024
Mary Ann G. — Support Pets Rep
over a year old

We're overjoyed to have made a positive impact! Thank you for sharing your experience with our services.

Texas
1 review
0 helpful votes
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Amazing
April 11, 2024

Website was very informative and very easy to work with

Date of experience: April 1, 2024
Mary Ann G. — Support Pets Rep
over a year old

Thank you so much! We're glad you found our services helpful. If you have any questions or need further assistance, don't hesitate to reach out.

Missouri
1 review
0 helpful votes
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A little confusing
April 11, 2024

I did receive the paperwork that verifies my need to have my companion with me, as an emotional support animal ESA. It was expensive and I almost bought the whole package which would have been more than I am able to pay. Be vigilant on the website.

Date of experience: April 1, 2024
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your feedback. Please do not hesitate to contact our Customer Service team for any assistance that you may need.

Florida
1 review
0 helpful votes
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My review
April 11, 2024

I have been satisfied with obtaining my documents with support pets.

Date of experience: April 1, 2024
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your kind words! Your satisfaction is what keeps us moving forward, we're glad that you chose our company for your ESA needs.

Florida
1 review
0 helpful votes
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I ordered the "I'm Lost" Official ESA Support Animal tag and paid for it over 2 weeks ago. Why have I not received it?

Date of experience: April 1, 2024
Oregon
1 review
0 helpful votes
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All good
April 11, 2024

I got my paperwork for both pets but only got one order for one cat for the ESA vest and collar scannable id

Date of experience: April 1, 2024
Mary Ann G. — Support Pets Rep
over a year old

We're happy to know that you are enjoying our services, thank you for trusting Support Pets for your ESA needs.

California
1 review
0 helpful votes
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Need my documents fix plz
April 11, 2024

Requesting for the weight on one of my dogs Lobo to be fix to 65 and have not received any updates yet

Date of experience: April 1, 2024
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your feedback, it is greatly appreciated. Please do not hesitate to contact our Customer Service team for any assistance that you need.

Florida
1 review
0 helpful votes
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Very satisfied Customer
April 11, 2024

I am very happy with my services. I got more information once I registered that lead me to continue with more training.

Date of experience: April 1, 2024
Mary Ann G. — Support Pets Rep
over a year old

We're overjoyed to hear that you're very satisfied! Your happiness means the world to us.

Oregon
1 review
0 helpful votes
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Process was easy to apply. Getting my paperwork was a little trying on my end because I had to email several times before I finally got my info back.

Date of experience: April 1, 2024
Mary Ann G. — Support Pets Rep
over a year old

That's exactly what we aim to achieve, a fast and easy application process for our valued customers, thank you for trusting Support Pets for your ESA needs.

Florida
1 review
0 helpful votes
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Great fast service
April 11, 2024

Customer service was great. It was quick and simple.

Date of experience: April 1, 2024
Mary Ann G. — Support Pets Rep
over a year old

We're delighted you found our service speedy! Thanks for choosing Support Pets.

Texas
1 review
0 helpful votes
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Amazing
April 11, 2024

Service is fast and simple. Friendly. 10 out of 10 would recommend

Date of experience: April 1, 2024
Mary Ann G. — Support Pets Rep
over a year old

Thank you for sharing your amazing experience with our services, we hope our partnership can last for years!

Washington
1 review
0 helpful votes
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Everything was very easy. The instructions were very clear and it didn't take long at all to process my application.

Date of experience: April 1, 2024
Mary Ann G. — Support Pets Rep
over a year old

Your convenience matters to us, we're glad that you weren't inconvenienced by our application process. Thank you for trusting Support Pets for your ESA needs!

Alabama
1 review
0 helpful votes
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Very understanding
April 11, 2024

Love how I can have my dog with me now. It was so easy to sign up and not have to worry.

Date of experience: April 1, 2024
Mary Ann G. — Support Pets Rep
over a year old

We're truly glad to hear that our support was helpful to you. Thank you for trusting our company for your ESA needs!

Florida
1 review
0 helpful votes
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Great!
April 11, 2024

Great experience. Can't beat the affordable pricing and how quick everything was done. Thank you.

Date of experience: April 1, 2024
Mary Ann G. — Support Pets Rep
over a year old

We're happy to know of your great experience with our services, and we hope our partnership can last for years.

Florida
1 review
0 helpful votes
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To date no one has solved the problem and I am waiting for someone to resolve the overcharge to the account

Date of experience: April 1, 2024