Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great experience. Can't beat the affordable pricing and how quick everything was done. Thank you.
To date no one has solved the problem and I am waiting for someone to resolve the overcharge to the account
I thought my second pet was free and I paid for the vest for my 5pound Yorkie and was sent for the second dog. German Shepard never got anything that I ordered for my Yorkie.
Very positive. High quality pet gear and easy directions.
An easy application process is what we aim to achieve for our valued customers, thank you for trusting Support Pets for your ESA needs.
We're delighted to have provided you with excellent service! Thank you for making Support Pets part of your ESA journey.
The whole process was simple, with easy to follow steps. I emailed support to verify both animals were included and quickly received a response that answered my question.
We're delighted to hear that your experience was smooth and our support team was there for you, and we hope you find our services beneficial too!
Great questionnaire company to get your emotional support animal documents From. Amen 🙏
Everything was fast and easy. If I had any questions I had a reply right away. Each email not only had the answer but was always polite.
Great, very friendly. Super helpful and nice. Great experience
Thank you for your kindness! We are looking forward to a longer partnership with you.
This was the easiest thing to do and I would highly recommend it to anyone
Thank you for your kind words! We're glad that you are satisfied with our services, and we are looking forward to a longer partnership with you.
The information provided was beneficial and helpful, which made the process more efficient.
Thank you so much for recommending Support Pets! We're delighted to hear about your positive experience with our services.
Applying was easy but recieving my letter took way longer than the promised 24-48 hours. I had to reach out multiple times before my request was ever taken care of.
An easy application process is what we aim to achieve for our valued customers, thank you for trusting our company for your ESA needs.
I just moved into a new apartment and they required a down payment for any pets. The apartment had also changed managements and so did their pet policy. I was stressed out and thought a process like this was going to take time until I was recommend to contact you guys. You guys made the process so easy and stressed free. Receiving my documents via email and mail in a fast manner was very impressive and professional.
Thank you so much.
That's exactly what we aim to achieve for our valued customers, thank you for trusting Support Pets for your ESA needs.
Thank you for your kind words and for sharing with us your great experience with our services.
All went well to receive my documents and it was a very easy process. I feel much better knowing my dog will be with me more often
We're delighted to hear that everything went smoothly! We hope you find our services beneficial too.
Good and it will help me cause I am with a truck driver my Thor can come in with us and the the hotels
We're happy to know you are enjoying our services! Thank you for your trust!
Easy and efficient loved the time it took and the accessibility of the site itself
Thank you for sharing your feedback with us! We're glad to hear you had a positive experience.
Thank you for sharing your feedback with us! We're glad to hear you had a positive experience.
Servicio oportuno y rápido, una servicio de calidad para cada cliente
We're delighted to hear that you had a positive experience! If you have any questions or need further assistance, feel free to reach out. We're here to help!
I thank you for helping me get my dog registered for being with me all the time without getting hassled.
Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.
Answer: Hi Nancy! Thanks for your question We send reminder emails when your documentation is approaching its expiration date with instructions on how to renew. If you haven't seen the email, you're always welcome to contact our customer support team directly via chat on our website or by emailing [email protected], and we'll gladly help you process your renewal right away. Count on us!
Answer: Hi Nancy! Thanks for your question We send reminder emails when your documentation is approaching its expiration date with instructions on how to renew. If you haven't seen the email, you're always welcome to contact our customer support team directly via chat on our website or by emailing [email protected], and we'll gladly help you process your renewal right away. Count on us!
Answer: Hi Nancy! Thanks for your question We send reminder emails when your documentation is approaching its expiration date with instructions on how to renew. If you haven't seen the email, you're always welcome to contact our customer support team directly via chat on our website or by emailing [email protected], and we'll gladly help you process your renewal right away. Count on us!
Answer: No problem at all! Our customer support team will be happy to help you get your ESA tag and make sure you receive the best available pricing. Please reach out to us via chat or email, and we'll take care of it for you. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us
Answer: Great question! The rates are yearly. This allows the licensed provider to keep your information up to date and helps ensure ongoing compliance, since ESA documentation is typically valid for one year. Annual renewals also allow the provider to check in and confirm that the need for an ESA is still current.
Answer: Thanks for your question! For anything related to accommodation forms or disability verification requested by your leasing office, our customer support team can review your specific situation and guide you properly. Please reach out to our team directly so we can assist you with accurate information and next steps: đź“§ [email protected] đź’¬ Or click the chat option on our website Count on us!
Answer: Hi there! Because airlines adjust their policies on a regular basis, the best thing to do is to contact your airline of choice and learn more about their policies, limitations and possible fees. Many companies charge a fee and the animal has to travel inside a transport box infront of your seat or under it.
Answer: Hi there! If you have any questions or need assistance, please don't hesitate to contact our customer support team—We're always here to help. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us
Answer: Thank you for reaching out. To give you accurate clarification, we'll need to review your account and purchase history. Please contact our Customer Support team, and one of our representatives will be happy to check your account details and explain your options. You can reach us by clicking the chat on our website or by emailing [email protected] We're here to help and make sure everything is clear for you.
Answer: Thank you for your question! Yes, we do offer a Psychiatric Service Dog (PSD) course through the International Canine Training Institute (ICTI). This course is designed to guide handlers through proper training and documentation. Additionally, Emotional Support Animal (ESA) certification does need to be renewed annually to ensure your documentation remains current and valid. If you'd like more details or help choosing the right option for your needs, our support team will be happy to assist! Send an e-mail to [email protected] Or click the "chat" on our website. Count on us
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account
We're happy to know of your great experience with our services, and we hope our partnership can last for years.