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Support PetsReviews 17,260

4.7

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From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


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Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,430
quality
1,493
This company responds to reviews on average within 0 days

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56,767 reviews

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Florida
1 review
0 helpful votes
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Great!
April 11, 2024

Great experience. Can't beat the affordable pricing and how quick everything was done. Thank you.

Date of experience: April 1, 2024
Mary Ann G. — Support Pets Rep
over a year old

We're happy to know of your great experience with our services, and we hope our partnership can last for years.

Florida
1 review
0 helpful votes
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To date no one has solved the problem and I am waiting for someone to resolve the overcharge to the account

Date of experience: April 1, 2024
New Jersey
1 review
0 helpful votes
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Never had my problem resolved
April 11, 2024
Updated review

I thought my second pet was free and I paid for the vest for my 5pound Yorkie and was sent for the second dog. German Shepard never got anything that I ordered for my Yorkie.

Date of experience: April 1, 2024

I thought my second pet was free
March 4, 2024
Previous review

I thought my second pet was free

Date of experience: March 4, 2024
South Carolina
1 review
0 helpful votes
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Very positive. High quality pet gear and easy directions.

Date of experience: April 1, 2024
Mary Ann G. — Support Pets Rep
over a year old

An easy application process is what we aim to achieve for our valued customers, thank you for trusting Support Pets for your ESA needs.

Texas
1 review
0 helpful votes
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Excellent service
April 11, 2024

Very helpful No troubles at all everything went smooth.

Date of experience: April 1, 2024
Mary Ann G. — Support Pets Rep
over a year old

We're delighted to have provided you with excellent service! Thank you for making Support Pets part of your ESA journey.

Washington
1 review
0 helpful votes
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The whole process was simple, with easy to follow steps. I emailed support to verify both animals were included and quickly received a response that answered my question.

Date of experience: April 1, 2024
Mary Ann G. — Support Pets Rep
over a year old

We're delighted to hear that your experience was smooth and our support team was there for you, and we hope you find our services beneficial too!

Kentucky
1 review
0 helpful votes
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A Great peace of mind.
April 11, 2024

Great questionnaire company to get your emotional support animal documents From. Amen 🙏

Date of experience: April 1, 2024
Florida
1 review
0 helpful votes
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My service
April 11, 2024

Everything was fast and easy. If I had any questions I had a reply right away. Each email not only had the answer but was always polite.

Date of experience: April 1, 2024
Louisiana
1 review
0 helpful votes
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Love it
April 11, 2024

Great, very friendly. Super helpful and nice. Great experience

Date of experience: April 1, 2024
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your kindness! We are looking forward to a longer partnership with you.

New York
1 review
0 helpful votes
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This was the easiest thing to do and I would highly recommend it to anyone

Date of experience: April 1, 2024
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your kind words! We're glad that you are satisfied with our services, and we are looking forward to a longer partnership with you.

Maryland
1 review
0 helpful votes
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Highly Recommend
April 11, 2024

The information provided was beneficial and helpful, which made the process more efficient.

Date of experience: April 1, 2024
Mary Ann G. — Support Pets Rep
over a year old

Thank you so much for recommending Support Pets! We're delighted to hear about your positive experience with our services.

Virginia
1 review
0 helpful votes
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Applying was easy but recieving my letter took way longer than the promised 24-48 hours. I had to reach out multiple times before my request was ever taken care of.

Date of experience: April 1, 2024
Mary Ann G. — Support Pets Rep
over a year old

An easy application process is what we aim to achieve for our valued customers, thank you for trusting our company for your ESA needs.

Connecticut
1 review
0 helpful votes
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It was a fast and easy experience.
April 11, 2024

I just moved into a new apartment and they required a down payment for any pets. The apartment had also changed managements and so did their pet policy. I was stressed out and thought a process like this was going to take time until I was recommend to contact you guys. You guys made the process so easy and stressed free. Receiving my documents via email and mail in a fast manner was very impressive and professional.

Thank you so much.

Date of experience: April 1, 2024
Mary Ann G. — Support Pets Rep
over a year old

That's exactly what we aim to achieve for our valued customers, thank you for trusting Support Pets for your ESA needs.

Texas
1 review
0 helpful votes
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Great
April 11, 2024

Great and hassle free! No issues getting everything processed!

Date of experience: April 1, 2024
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your kind words and for sharing with us your great experience with our services.

Florida
1 review
0 helpful votes
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All went well
April 11, 2024

All went well to receive my documents and it was a very easy process. I feel much better knowing my dog will be with me more often

Date of experience: April 1, 2024
Mary Ann G. — Support Pets Rep
over a year old

We're delighted to hear that everything went smoothly! We hope you find our services beneficial too.

South Carolina
1 review
0 helpful votes
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Good
April 11, 2024

Good and it will help me cause I am with a truck driver my Thor can come in with us and the the hotels

Date of experience: April 1, 2024
Mary Ann G. — Support Pets Rep
over a year old

We're happy to know you are enjoying our services! Thank you for your trust!

Washington
1 review
0 helpful votes
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Great
April 11, 2024

Easy and efficient loved the time it took and the accessibility of the site itself

Date of experience: April 1, 2024
Mary Ann G. — Support Pets Rep
over a year old

Thank you for sharing your feedback with us! We're glad to hear you had a positive experience.

Texas
1 review
0 helpful votes
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Great
April 11, 2024

Great best experience ever will definitely recommend this company for any needs

Date of experience: April 1, 2024
Mary Ann G. — Support Pets Rep
over a year old

Thank you for sharing your feedback with us! We're glad to hear you had a positive experience.

Florida
1 review
0 helpful votes
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Excelente
April 11, 2024

Servicio oportuno y rápido, una servicio de calidad para cada cliente

Date of experience: April 1, 2024
Mary Ann G. — Support Pets Rep
over a year old

We're delighted to hear that you had a positive experience! If you have any questions or need further assistance, feel free to reach out. We're here to help!

Florida
1 review
0 helpful votes
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I thank you for helping me get my dog registered for being with me all the time without getting hassled.

Date of experience: April 1, 2024
Mary Ann G. — Support Pets Rep
over a year old

Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.