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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I was referred to your company to register my 2 dogs as Support dogs. The experience was clear and easy to apply. My application was received and was quickly approved. I am now able to take my dogs everywhere and it has helped me tremendously!
Your convenience matters to us. We're delighted to have made the process smooth for you!
Thank for for support pets and the were fast and efficient
We're deeply grateful for your appreciation of support pets. They truly make a remarkable difference in our lives!
Great experience with Support Pets! I was able to get my documents approved like in one day, not even kidding. I most definitely buy with them again.
Thank you so much for your positive feedback! We're glad to hear that you found our process straightforward and easy.
Experience was quick and got the documents very fast!
We're glad that you are satisfied with our services, thank you for trusting Support Pets for your ESA needs.
Very fast with everything. Had no issues, fast turn around time.
We're glad to hear that you had an amazing experience with our customer service. Providing excellent service and support is our commitment, thank you for trusting our company with your ESA needs.
Very good. I had no problems and very little wait time!
Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.
I was skeptical, but the process super easy. I appreciated all of the communications sent letting me know how things would flow and my paperwork was accepted by my landlord with no questions.
We're overjoyed to hear that our support pets made a positive impact on your life! Thank you for sharing your experience with us.
They charged me $493.99 in total but i was actually supposed to be charged $99
I tried using the ESA letter issued at Southwest Airlines & was informed that they no longer accept said letters so I had to pay for my pet to travel with me. Just letting you know this for future reference…
Thank you for the positive rating on our website, please do not hesitate to contact our Customer Service team for any assistance that you need.
Easy to contact them, fast shipping of the products and documents, very professional, I will recommend them to anyone. Thank you Support Pets!
We're delighted to hear about your positive experience with us! Thank you for your trust and for allowing us to assist you.
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Thank you for the positive rating on our website. Please do not hesitate to contact our Customer Service team for any assistance that you may need.
I received my documents within the time they said, with no issues.
Thank you for your heartwarming feedback! We're delighted to have provided you with excellent service. Your satisfaction is our top priority, and we're here to support you every step of the way.
I got a little problem when I renewed my ESA because I didn't received my ESA but it was fixed very fast when I contacted support.
We're delighted to hear about your positive experience! Thank you for choosing Support Pets.
Followed up from the web site; very smooth process
We're delighted to hear that you had a seamless experience with us! Thank you for trusting Support Pets for your ESA needs.
Thanks to you, I was able to keep my cat and am now able to take her with me anywhere I go
Thank you for the positive rating on our website, it is greatly appreciated.
Support Pets states that you will have your ESA Approval Letter within 48 hours. Mine took 3 weeks because they said their doctors were extremely busy. When I finally did get my approval letter (after 3 weeks and numerous emails) the Support Letter was dated for one day after I submitted my request.
Thank you for the documents that were provided. And reaching out to me regarding the pictures I will be in touch when I can those to yall
It is our pleasure to assist, we hope you find our services beneficial!
It took me 3 months of continuous emails, chats, FB messaging to get my landlord forms completed by them. My landlord and I both kept after them. Absolutely ridiculous! I paid for them to complete those documents! Took a week to get my ESA approval letter! They cited HIPPA as the reason for not giving out a fax number to send the forms to. Support said they'd escalate the concern and I'd hear back in 24-48 hours. I didn't. When I did hear back it was the identical same email sent by regular Customer Support & that was supposed to be the Specialist!
Super simple process, turn around time was fast as well! 100/10 🏽
Thank you for sharing your feedback! We're delighted to hear that you had a positive experience with us.
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We're glad that you are enjoying our services, thank you for trusting Support Pets for your ESA needs.