On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Easy, fast and quick one the survey was complete..
I'm more confident now that I can go out anywhere with me pet
Thank you for your positive rating on our website, please do not hesitate to contact our Customer Service team for any assistance that you may need.
I'm surprised it was done so well. And the people that helped us achieve this 👋😊
We're delighted you had a positive experience with our service! Thank you for trusting our company for your ESA needs.
Support Pets is an amazing resource. Pets really have super powers and this organization really helps with being able to legally enjoy that benefit
We're so glad to hear you're finding value in Support Pets! Thank you for sharing your experience with us, we are looking forward to a longer partnership with you.
Great job on the approval process, I will recommend you to everyone.
Your convenience matters to us that's why we aim to provide a fast and easy application process for our valued customers.
Easy to use and customer service is always there when you need them.
We're delighted to hear that our support pets are making a positive difference in your life. Thank you for trusting our company for your ESA needs.
Easy to apply. Didn't take long to go through application need to go through documents to figure out what more todo.
Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.
It was a good way to get my ESA letter but it said it would take a little while and took way longer than it said it would
We're glad that you are enjoying our services, thank you for trusting Support Pets for your ESA needs.
After purchasing, it took a long time to get the ESA documents when I needed them asap for my apartment management.
Thank you for your feedback it is greatly appreciated. Please do not hesitate to contact our Customer Service team for any assistance that you need.
Received my ESA documents super fast! Was amazed at how easy it was.
An easy application process is what we aim to achieve for our valued customers, thank you for trusting Support Pets for your ESA needs.
It is our pleasure to assist, we're glad that you chose our company for your ESA needs.
The whole process was fast, easy and very pleasant
A fast and easy application process is what we aim to achieve for our valued customers, thank you for trusting Support Pets for your ESA needs.
They addressed my concerns quickly and had my paperwork super fast
We're overjoyed you had a positive experience with our team! Your satisfaction is our top priority.
Directions and forms were very easy to complete. I received feedback and all the information needed in a timely manner. One of the best decisions I've made. I haven't had any issues having my puppy in any place I've been to so far.
We're delighted to hear about your positive experience! Providing accessibility and ease is at the heart of what we do. Thank you for trusting our company for your ESA needs.
The Support Pets customer service staff was very helpful and responsive during the process of attaining ESA documents for my pet- would definitely recommend!
We're delighted to hear you had a positive experience! Thank you for trusting Support Pets for your ESA needs.
Very helpful, provided me all the documentation I needed. I furthered my dog into service dog training and we have both came a long way
Thank you for sharing your excellent experience with our services! We're delighted to have made a positive impact, thank you for trusting our company for your ESA needs.
Estoy muy satisfecha con el servicio recibido, todo funciona tal y como lo dicen en su página
We're delighted to hear that you had a positive experience with our services, thank you for making Support Pets as part of your ESA journey.
I had purchased one of you ESA vest for my pet. It is to small, I have sent 2 emails tell you this. I haven't heard back about my request, to exchange the xxsmall to a small. The xxsmall was way to small for Lexie so thought a small then she could grow into it. I would like exchange the vest.
We're delighted to hear that your experience was smooth and efficient! Thank you for trusting Support Pets for your ESA needs.
Advertised as a 2 day letter guarantee but took multiple days. Specifically chose this website for the fast letter.
Thank you for your feedback, it is greatly appreciated. Please contact our Customer Service team for any assistance that you need.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're overjoyed to hear that you had a positive experience with our service! It means the world to us knowing we could make a difference for you and your furry friend. Thank you for trusting Support Pets for your ESA needs.