On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Excelente servicio muy rápidos y efectivos en resolver todo
Fast, simple, easy, informative, helpful, good videos, good service
It was great to apply and knowing it will help me. Thank you
I initially thought this process of making my dog an official ESA would be a headache. On the contrary, I was surprised at how easy and fast the process actually was. Now I will have the peace of mind that I can take Isla with me wherever I go. That peace of mind is priceless. Thank you so much!
It's so helpful and a relief to know someone has our backs.
I just need to have my dog with me. This has been a very easy experience. Thank you.
Still waiting for the gear…………………………………………………………..
I couldn't be more happy with the experience I had through Suppport Pets. I will definitely refer all my friends to you!
Hello Michael,
Thanks so much for sharing your experience with us! We're thrilled to hear that you had such a positive experience with Support Pets. Your referrals mean the world to us! If you ever need anything else, feel free to reach out.
Have a nice day.
My dog gets to go into stores, he went to the hospital with me. I enjoy being able to have him with me. And not in the car!
Hello Jean,
That's wonderful to hear! We're so glad to hear that Support Pets has made a positive impact on you and your furry friend's lives. It's amazing to have that companionship and support wherever you go.
Thank you so much for choosing us.
Have a nice day.
It's helped me so much being able to have my support animal with me at all times. I feel a lot calmer.
Hello Sherrie G.
We're glad to hear you're able to have your support animal with you at all times.They can definitely bring joy and peace to our lives.
Thank you and have a nice day.
The documents came on time and right when I needed them the most. Thank you again for giving me a peace of mind.
Hello Galaxy,
We're so glad to hear that you received your documents exactly when you needed them! Providing peace of mind to our clients is one of the things that drives us every day. If you ever need anything else or have any questions, feel free to reach out to us. Thank you for choosing Support Pets! 🐾
Have a nice day.
The questionnaire was clear and straightforward. They always have different offers and pet gear for my ESA dog. Easy and fast!
Good quick and easy. Didn't call me for a confirmation about my treatment or why I needed it so kind of sketch there.
We're glad you have great experience with our services, and we hope our partnership can last for years!
The application was easy and I just didn't like that the training for service animal was almost forced on me
That's exactly what we aim to achieve for our valued customers, thank you for choosing our company for your ESA needs, and we hope you find our services beneficial too.
I dis a registration for two dogs. I only received one jacket and one tag.
Hi there,
We're very sorry to hear about your situation, Scott. Our Customer Support Team typically responds within 48 hours, and it seems you've already reached out to them. We apologize for the delay and assure you that they will reply to your email as soon as possible.
Have a nice day.
Thank you for having my Coco by my side. I was sad when I left my dog at my brother's house. I had trip and was going to be gone for 4 days. My trip end up being miserable since Coco wasn't with me.
Nothing can be more comforting than being with our ESA around, it is our pleasure to fulfill your dream into reality in having your ESA around. Thank you for trusting our company for your ESA needs.
It was a quick process to apply but now it's saying my account is on hold after paying and then takes me to the screen where it says I already paid for my pets esa. It's very confusing and frustrating having to pay constant money and not knowing exactly what it's for.
An easy application process is what we aim to achieve for our valued customers, please do not hesitate to contact our Customer Service team for any assistance that you may need.
That really helped me I was able to keep my dogs and didn't have to move
We're glad that you find our services helpful, and we hope you find our services beneficial.
Solves major concerns. Finally confident I can take Murphy into stores.
Quick and simple application process, so happy I went thru with getting my best friend officially certified
We're glad that you find our application process simple, and we hope you find our services beneficial too.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for sharing your experience with us! We're thrilled to hear that Support Pets has made such a positive difference for you and your furry friend. Being able to have your pet by your side wherever you go is indeed invaluable.
Thank you and have a nice day.