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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Very good. I would recommended "support Pets" highly.
Excellent guide for registration. Quick and easy access to the training.
Thank you so much for your kind words, Jorge! We're thrilled to hear that the registration guide made the process simple and smooth for you. If you ever need further assistance, don’t hesitate to reach out—rest assured, we’re always here to support you.
I am so happy that I was finally able to certify my two cats as ESA's. The support team was incredible Lu helpful and made this process so easy!
Allyson, thank you for you kind words and for trusting us with your cats’ care and well-being. We’re thrilled to hear our team made establishing your ESA certifications smooth and supportive. It means a lot, and we’re always here to help whenever you need us!
The process was very easy and I received my certification in less than 48 hours. Thanks so much for helping me keep my best friend by my side always.
Hi Angela,
That’s wonderful to hear — we’re so glad the process was quick and helped you keep your best friend by your side. Thank you for sharing your experience! 🐾
I have been wanting to get my dog certified for a while. I'm glad I finally did. I have severe anxiety when I'm over stimulated. So being able to have my pet with me elevates some of the stress and anxiety.
I have never had to have this type of certification. Support Pets made it simple and easy to apply for my certificate.
The only thing I'll say is there's a lot of things included that are not necessary in the price. I only really needed an ID card and a tag for her collar, but it is nice to get the other things included. It just would've been nice if it had been an optional thing in heavy More cost-effective option.
Hi Michael, thank you for sharing your thoughts—your point about offering more flexible, cost-effective options is really valuable. We’re always looking for ways to better tailor our services, and feedback like yours helps shape that. We appreciate having you with us and hope to make your next experience even smoother.
I have wanted to do this for some time and am very pleased with the results. The Support Pets process is easy and so far the support service has been good.
Thank you for sharing your experience, Wende. We're glad the process was smooth and that our support has met your needs so far—please don’t hesitate to reach out anytime as you continue on this journey. Your trust means a lot to us.
Price is kinda high. I feel as though the price could be more reasonable for lower income families.
Thank you for sharing your thoughts, Laura. We genuinely appreciate your root kind feedback and will keep striving to find the best value and options possible to help all families feel supported. Looking forward to welcoming you both again soon!
Thank you again made my move a lot less stressful with those extra fees.
Overall the process was pretty easy. It was a little confusing understanding how to access the documents. But I'm a dinosaur regarding computers.
Hi Douglas, thanks so much for sharing your positive experience! We're glad you found the process pretty easy, and we appreciate the honest feedback about navigating the documents—your insight helps us improve for everyone. Don't hesitate to reach out if there’s ever anything our team can help explain or make simpler for you.
It was a little confusing at first and I had a mishap but it was quickly resolved
Thank you for sharing your experience, Crystal. We're glad we could quickly resolve the issue and appreciate your kind words about our customer service. We look forward to continuing to support you and your pet’s needs.
I would recommend to anyone. Service was fast and easy, and everything seems easy accessible and willing to help
Thank you so much, Christina, for your kind words and recommendation. We're thrilled to hear that our fast and easy service made a positive difference for you. We're always here to help and look forward to continuing to exceed your expectations.
I'm very happy with the process of getting my psychiatric service dog. My pittie is a gentle dog and listens very well.
Thank you so much, TobiRenee! We’re thrilled to hear that your pittie's journey with the psychiatric service dog process has been smooth and positive. If you ever need any further support or guidance, we’re always here to help.
This expereince was super fast. I went through the process and had all needs met within 48 hours. Now that what I called fastefficent customer service and satisfaction.
Hi Shila, thank you so much for sharing your amazing experience! We're thrilled the process was smooth and quick for you and your fur baby—helping our valued customers with alls needs in lightning speed is always our goal. Looking forward to supporting you again whenever you need us!
Excellent service and super fast even without paying the extra fastest option so I was surprised.This is my 2nd year renewing and all I can say is that pet support is the best.
Elba, thank you so much for sticking with us for a second year and taking the time to share your experience. We’re thrilled to hear the fast service rhythm caught you by surprise, and we’re glad the care you felt matched our effort. Your loyalty truly means the world to us!
I'm so pleased with the service I recommended a friend
Hi Natalie, thank you for your kind words and for recommending us to a friend! We’re thrilled to hear that you had a great experience and appreciate your continued trust. Looking forward to serving you both again soon!
I just got the documents, still have to get the supplies.
Hi Elizabeth,
We’re glad you received your documents quickly! With your ESA letter, your dog is legally protected for housing under the Fair Housing Act.
Thanks for the feedback.
Was super easy and fast to get this done, I wish I knew and had this a year ago.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your kind words and wonderful recommendation! It’s rewarding to know the care and timely service you received made a difference, and we look forward to supporting you and your furry companions again soon. If there's ever anything else you need, don’t hesitate to reach out!