On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
My experience was fantastic with this process. Quick and easy response and fully described the process for me
I'm thankful for getting my approval document so quickly.
Thank you, Kiarra, for sharing your positive experience with us. We're delighted to know you received your approval document promptly, and we appreciate your trust in our service. We look forward to continuing to meet your needs in the future.
It was amazing experience it was very helpful to the max 😀
Lazara, thank you so much for sharing your wonderful experience. We’re delighted to have been able to provide helpful service and look forward to supporting you and your pet's needs in the future!
A very caring company. 24/7 help for any questions or problems we have. Detailed explanations at every stage of application
Thank you, Teresa, for sharing such kind words about your experience. We’re delighted to know our team’s support has provided you peace of mind, and we truly appreciate your trust. We look forward to continuing to assist you whenever you need.
Upon receipt of billing I found that I had been, charged twice for documents.
This is my second time using this service for my fur babies. Now I know I can be secure taking my support pets just about anywhere, thanks to the supporting documents I have to show they are my everything when it comes to calming my anxiety and depression. Thank you so much for this service.
Melinda, thank you so much for trusting us again and for sharing how our service positively supports both you and your furry companions. It means the world to know we can offer such a positive experience and peace of mind through challenging moments. We’re here whenever you need us!
I'm so glad I went with support pets! My fiancé and I didn't want to pay the crazy pet deposit so I looked into ESA Certification and it saved us from paying that deposit!
Hi Srenity,
We’re so glad to hear this was the best choice for you! You’re correct — the ESA letter is the legal document that protects housing rights and saves you from extra pet fees or deposits. Thank you for sharing your experience!
Since I've had my dog Kona she has made an improvement in my well-being, I needed support pets in order to secure new housing and it was the perfect answer and it's completely justified for my emotional needs and well-being. It was quick and easy and so very helpful.
You was referred to yall by my sons wife. I moved into a townhome & even though I let the manager know I have anxiety, depression & ptsd they said I have to pay a lot of money for a kitties a month. So my son's wife told me I could get a esa letter & I wouldn't have to pay anything. So it took no time at all to fill out the online forms & pay & I was approved within a day. I got the documents through my email & all I have to do is print them out & take them to the office. I hope they will accept the documents. Thank you so much for helping me be able to keep my fur babies with me.
Hi Diana, thank you so much for sharing your story—it means the world to us knowing we could help you keep your beloved kitties by your side. We're here whenever you need support and are sending you wreaths of sunshine and comfort just for you both!
I needed new ESA documentation and the original doctor that ordered it for me in the past was unreachable. With Support Pets, I was able to get new documentation within 48 hours to give to my new apartment complex with just a few taps!
Thank you so much, Savannah, for sharing your wonderful experience! We're delighted we could help make obtaining your ESA documentation so quick and easy, and we truly appreciate your kind words.
I felt terrified with the thought of being told i had to move because of my dog. Our family loves Charlie so much so I reached out to support pets and the process was very quick and easy. Everyone was very responsive
Stephen, thank you for sharing your experience and allowing us to be part of Charlie’s story. We understand how stressful challenging situations can feel, and we’re committed to ensuring every pet owner feels supported and cared for just as you did. Please know we’re here whenever you need a hand moving forward.
Very easy to get esa letter. Website was simple and got my documents within 48 hours
Eliza, we’re so glad to hear the process was easy and accessible for you! It’s important to us that every step makes sense and gets results swiftly, and we appreciate your trust in us. If you ever need further support, we're here to help!
Thank you so much for your kind words, Toni! We're thrilled we could provide quick and helpful service when Cozmo needed it most. Please don’t hesitate to reach out whenever you need assistance again!
It was confusing when they said my documents were there and it took another 24hours for them to be sent
Thank you for sharing your experience, Nicole. We understand how confusing delays can be and are working to improve our communication so information reaches you promptly in the future. Please don't hesitate to reach out anytime for faster assistance with your pet’s needs.
It has been an easy comprehensible and quick process accessing my pets Esa licensing
Thank you for taking the time to share your experience, Connie. We're so glad to hear that accessing your pet’s ESA licensing was straightforward and quick. We appreciate your trust and look forward to assisting you again in the future!
First time getting certified. Was a very easy process. Have been very satisfied with the process, it was very easy thanks to the personnel.
Thank you, Marilyn, for sharing your experience and trust in our team. We’re glad we could make the process smooth and satisfying for you—knowing we've earned your confidence means everything to us. If you ever need anything else, we’re here to help.
Very happy to have been sent this website! I got both of my animals registered and it was a breeze, customer service is so fast and responsive/helpful. I got my documents online very fast and they look amazing, with a doctors recommendation and all. I immediately recommended to my mom and she used to site for her cats as well
Thank you so much for sharing your wonderful experience, Aidia! It means a lot to hear that the process was easy and that both your ESAs documents met your expectations quickly.
Very good. I would recommended "support Pets" highly.
Thank you for your kind words and wonderful recommendation! It’s rewarding to know the care and timely service you received made a difference, and we look forward to supporting you and your furry companions again soon. If there's ever anything else you need, don’t hesitate to reach out!
Excellent guide for registration. Quick and easy access to the training.
Thank you so much for your kind words, Jorge! We're thrilled to hear that the registration guide made the process simple and smooth for you. If you ever need further assistance, don’t hesitate to reach out—rest assured, we’re always here to support you.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Laura, thank you so much for your kind words! We’re delighted to hear that the process was quick and clear for you—always our goal to make things easy and smooth. It’s a pleasure to support you and your pet’s needs!