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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Grateful to have ran across support pets. Very easy process
Tuve que mandar muchos correos y se demoro mucho en llegar los documentos.
Hola Maritza,
Gracias por compartir tu experiencia. Lamentamos mucho los inconvenientes que has tenido. Te recomendamos ponerte en contacto con nuestro equipo de atención al cliente.
Te hemos enviado un mensaje privado con más detalles.
Que tengas un buen día.
I was pleased to receive my support documents in less than 24 hours, but even after three weeks I have not received my certificate or identification card.
Hi Jenniffer,
We’re glad to hear you received your support documents quickly! We apologize for the delay in receiving your certificate and identification card. Please reach out to our customer support team, we've sent you a provate messahe with detailed information.
Thank you for your patience!
I'm happy to have received the service to deliver comfort and peace as my pet does.
Hi Taronda,
We’re delighted to hear you’re happy with Support Pets! If you need any further assistance, we’re here for you. Have a fantastic day!
It was nice and easy. I'm thankful I found a legit website to get my 2 cats this.
Hello Cassanra,
Thank you for your wonderful feedback! We’re glad Support Pets could assist you. Feel free to reach out to us anytime. Have a lovely day!
Great experience of my life I'm happy that I can bring my dog and and everyone with my she really help me out with my depression and stress I don't know where I be without her
Hi Kandice,
We appreciate your positive feedback! It’s great to hear you had a good experience with Support Pets. We’re here for you whenever you need us. Have a wonderful day!
In the hustle and bustle of life, my pet is like a warm ray of sunshine, bringing me comfort and helping me alleviate stress and anxiety.
My furry companion, a cat named douzai, has a magical way of making me feel better. Whenever I come home after a long day, she is there to greet me with a soft meow and a gentle rub against my leg. Her presence immediately calms my frazzled nerves. As I sit on the couch, she curls up in my lap, purring contentedly. The rhythmic sound of her purring is like a lullaby, soothing my tired soul.
Douzai also helps me reduce stress by simply being herself. Watching her play with a toy or chase a sunbeam can bring a smile to my face and take my mind off the worries of the day. When I'm feeling down or anxious, she seems to sense it and will come closer, offering her unconditional love and support.
Hi Xiao,
Thanks for your feedback and thank you for sharing such a heartwarming story about Douzai! It's wonderful to hear how your feline friend provides you with comfort and helps alleviate stress and anxiety. Pets like Douzai can make a big difference in our lives, and it's clear she plays a special role in yours.
Have a nice day!
Got what I needed to be able to be happy with my dog at home thank you
Hello Jaylean,
Thank you so much for your kind feedback! We’re thrilled to know Support Pets could help. Don’t hesitate to contact us if you need anything. Have a great day!
I submitted my payment and request at night while laying in bed. By the time i woke up i had been approved and my documents had been signed and sent to me to download. I was so hesitant cause everything I read everywhere and so many people say that any site offering ESA online is a scam and so far they seem to be legit.
Hello Heather,
We’re so happy to hear you had a great experience with Support Pets! If you have any more questions or need assistance, feel free to reach out. Have a fantastic day!
The approval time was very quick and it was nice to have a in-state doctor review my case.
Hello Aaron,
Your kind words mean a lot to us! We’re delighted that Support Pets could help you. We’re here anytime you need us. Wishing you a great day!
Es rápido, efectivo y seguro. Mi mascota está protegida y puedo llevarlo donde sea sin ningún problema.
Hola Francis,
¡Nos alegra mucho que hayas tenido una excelente experiencia con Support Pets! Estamos aquí para lo que necesites. ¡Te deseamos un día increíble!
It was quick and easy to get my animals approved as emotional support animals
Hi Sara,
Thank you for your lovely feedback! We’re pleased to know Support Pets was able to assist you. If you need anything else, don’t hesitate to get in touch. Have a wonderful day!
My paperwork came quickly. I'm waiting for the vest and card that I carry plus her tag if she should get out and get lost definitely recommend this program!
Hi Jeanne,
We appreciate your positive comments! It’s wonderful to hear that Support Pets was helpful. We’re here for you if you need further assistance. Have a fantastic day!
My experience went off without a hitch! From starting the process to finish was easy and quick
Hi Andi,
Thank you so much for your kind words! We’re thrilled you had a positive experience with Support Pets. If you need any support, we’re always here. Have a great day!
It was a very good experience from start to finish. I received my official documents within a couple of days.
Hi Kimberly,
Your feedback is greatly appreciated! We’re happy Support Pets could be of assistance. Feel free to reach out to us anytime. Wishing you a wonderful day!
Logging in and and answering a few questions is easy. You have answer almost immediately if you're approved. There are several things offered to help have what you need.
Hello Connie,
We’re delighted to hear you had a good experience with Support Pets! If you need further help or have questions, we’re here for you. Have a fantastic day!
A perfect dictatorial for a first time puppy owner who needs a companion
Hello Joyce,
Thank you for the wonderful feedback! We’re glad Support Pets was able to help. If you ever need anything, don’t hesitate to reach out. Have a great day!
It was very easy and fast and affordable and reliable and I really appreciate the technology
Hi Patricia,
We appreciate your positive feedback! It’s fantastic to hear you had a good experience with Support Pets. We’re always here if you need us. Have a lovely day!
Found documents on my phone but I do not know how to get them off the phone. Could you please mail me copies to my home address:
Phyllis foxmoore
5228 112th St sw
Apt 306
Lakewood WA *******
Hello Phyllis,
We do offer a service to have documents printed and sent to your home address. To arrange this, please contact our customer support team, we've sent you a private message with further details.
Have a nice day!
The process was so easy and fast and helpful. I'm so thankful I can now take my fur baby's with me anywhere.
Hello Mallory,
We’re thrilled to receive your positive feedback! Support Pets is here for you anytime. If you need anything further, just let us know. Have a fantastic day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Bri,
We appreciate your wonderful feedback! Support Pets is always here to help, so feel free to reach out if you need anything. Have a lovely day!